Charlotte Grange Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds46
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2023-05-20
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2023-05-20
Is this home safe?
Is the care effective?
The Effective domain was rated Good, covering training, care planning, healthcare access, nutrition, and how well the home uses information to improve outcomes for residents. No specific detail about dementia training content, care plan quality, GP access arrangements, or food provision is included in the published report text. The Good rating applies across the full range of what Effective measures, but families cannot draw conclusions about any specific aspect from the published text alone.Is this home caring?
The Caring domain was rated Good, covering staff warmth, dignity, respect, and support for independence. This is the domain most closely linked to the daily experience your parent would have. No specific inspector observations, resident quotes, or examples of caring practice are recorded in the published report text. The Good rating is a positive signal but cannot substitute for what you observe on a visit.Is the home responsive?
The Responsive domain was rated Good, covering activities, individual engagement, person-centred care, and end-of-life planning. The home is registered as a specialist dementia service, which means responsiveness to individual needs is particularly important. No specific detail about the activities programme, one-to-one engagement, or end-of-life practice is included in the published report text.Is the home well-led?
The Well-led domain was rated Good, and a named registered manager, Mrs Wendy Nicholson, is confirmed in post. A nominated individual, Mrs Shirley Ann Rowe, is also named, indicating a clear organisational structure. The home is run by Park Homes (UK) Limited. The Well-led domain covers management culture, governance, staff support, and accountability. No specific detail about manager tenure, staff surveys, incident review processes, or how the home responded to the previous Requires Improvement rating is included in the published report text.
Source: CQC inspection report →
What the evidence base says
The home specialises in caring for adults over 65, with particular experience supporting people living with dementia. This focused approach means the team understands the specific needs that come with later life. For residents with dementia, the care team works to maintain familiar routines and provide appropriate activities. The home's experience with dementia care helps create an environment where people feel secure and understood. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Charlotte Grange has improved to a Good rating across all five domains, which is genuinely encouraging after a previous Requires Improvement. However, the published inspection text provides very little specific detail, so scores reflect the rating itself rather than observed evidence, and families should probe further on a visit.
Homes in North East typically score 68–82.Worth a visit
Charlotte Grange in Hartlepool was rated Good across all five inspection domains at its most recent inspection in January 2023, a meaningful improvement on its previous rating of Requires Improvement. The home is registered for 46 adults over 65, including people living with dementia, and is run by Park Homes (UK) Limited with a named registered manager in post. The improvement across every domain suggests the management team has addressed whatever shortfalls the earlier inspection identified. The main uncertainty here is straightforward: the published inspection report contains almost no specific detail about what inspectors actually observed inside the home, which means this report cannot tell you much about the texture of daily life for your parent. A Good rating is a positive signal, but it is not a substitute for a visit. When you go, pay close attention to how staff interact with residents in corridors and at mealtimes, whether your parent would be known by their preferred name from day one, and how the team manages nights when staffing is typically thinner. Ask to see last week's actual rota rather than a staffing template.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Charlotte Grange Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring support for older adults in the heart of Hartlepool
Compassionate Care in Hartlepool at Charlotte Grange Care Home
Finding the right care home means knowing your loved one will be comfortable and engaged each day. Charlotte Grange Care Home in Hartlepool provides residential care for people over 65, including those living with dementia. The team here focuses on creating a structured routine with activities to help residents stay connected.
Who they care for
The home specialises in caring for adults over 65, with particular experience supporting people living with dementia. This focused approach means the team understands the specific needs that come with later life.
For residents with dementia, the care team works to maintain familiar routines and provide appropriate activities. The home's experience with dementia care helps create an environment where people feel secure and understood.
“If you're considering Charlotte Grange for someone you care about, visiting in person will give you the clearest picture of daily life there.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Charlotte Grange has improved to a Good rating across all five domains, which is genuinely encouraging after a previous Requires Improvement. However, the published inspection text provides very little specific detail, so scores reflect the rating itself rather than observed evidence, and families should probe further on a visit.
Homes in North East typically score 68–82.Worth a visit
Charlotte Grange in Hartlepool was rated Good across all five inspection domains at its most recent inspection in January 2023, a meaningful improvement on its previous rating of Requires Improvement. The home is registered for 46 adults over 65, including people living with dementia, and is run by Park Homes (UK) Limited with a named registered manager in post. The improvement across every domain suggests the management team has addressed whatever shortfalls the earlier inspection identified. The main uncertainty here is straightforward: the published inspection report contains almost no specific detail about what inspectors actually observed inside the home, which means this report cannot tell you much about the texture of daily life for your parent. A Good rating is a positive signal, but it is not a substitute for a visit. When you go, pay close attention to how staff interact with residents in corridors and at mealtimes, whether your parent would be known by their preferred name from day one, and how the team manages nights when staffing is typically thinner. Ask to see last week's actual rota rather than a staffing template.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Charlotte Grange Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Charlotte Grange Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring support for older adults in the heart of Hartlepool
Compassionate Care in Hartlepool at Charlotte Grange Care Home
Finding the right care home means knowing your loved one will be comfortable and engaged each day. Charlotte Grange Care Home in Hartlepool provides residential care for people over 65, including those living with dementia. The team here focuses on creating a structured routine with activities to help residents stay connected.
Who they care for
The home specialises in caring for adults over 65, with particular experience supporting people living with dementia. This focused approach means the team understands the specific needs that come with later life.
For residents with dementia, the care team works to maintain familiar routines and provide appropriate activities. The home's experience with dementia care helps create an environment where people feel secure and understood.
“If you're considering Charlotte Grange for someone you care about, visiting in person will give you the clearest picture of daily life there.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
