Dementia Care Home

Gardenia Court

21 Uphill Road North, Weston Super Mare, Somerset, BS23 4NG

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff70 / 100

Staff warmth score

“Well Looked After”65%

of reviewers answered yes

Good to know

  • Registered beds29
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Services for everyone
  • Last inspected2019-06-11

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth70
  • Compassion & dignity70
  • Cleanliness65
  • Activities & engagement60
  • Food quality60
  • Healthcare70
  • Management & leadership70
  • Resident happiness65
Section 02

What inspectors found

Inspected 2019-06-11

  • Is this home safe?

    Not yet rated
    The home was rated Good for Safe at the August 2024 inspection, recovering from a previous Requires Improvement overall rating. This domain covers staffing levels, medicines management, safeguarding, and infection control. The inspection record confirms the home is registered and active, with a named registered manager and nominated individual in post. No specific findings about staffing ratios, falls data, medicines errors, or infection control observations are available in the published text.
    Verified by inspector
  • Is the care effective?

    Not yet rated
    Effective was rated Good at the August 2024 inspection. This domain covers staff training, care planning, healthcare coordination including GP access and medicines management, and how well the home supports people to maintain their health and independence. The home cares for people with dementia as a registered specialism. No specific findings about training completion rates, dementia-specific training content, care plan quality, or GP visit frequency are available in the published text.
    Verified by inspector
  • Is this home caring?

    Not yet rated
    Caring was rated Good at the August 2024 inspection. This domain covers staff warmth and kindness, dignity and respect during personal care, whether your parent's independence is supported, and how staff communicate with people who have dementia. Staff warmth is the single most important factor in DCC family review data, accounting for 57.3% of positive review sentiment. No specific inspector observations of staff-resident interactions, quotes from residents or families, or examples of dignified practice are available in the published text.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Not yet rated
    Responsive was rated Good at the August 2024 inspection. This domain covers whether activities are meaningful and tailored to individuals, how the home responds to complaints, whether end-of-life wishes are documented and followed, and whether your parent's daily life reflects their preferences rather than the home's convenience. No specific activities programmes, examples of individual engagement, complaint handling outcomes, or end-of-life planning detail are available in the published text.
    Verified by inspector
  • Is the home well-led?

    Not yet rated
    Well-led was rated Good at the August 2024 inspection. The home is run by Charis House Limited, with a named registered manager (Mrs Neelaawattee Nauth) and a named nominated individual (Mr Vadivel Mangaleshwaran) recorded on the registration. A previous decline to Requires Improvement and subsequent return to Good across all domains suggests leadership has taken corrective action, which is a positive indicator. No specific evidence about management visibility, staff culture, governance mechanisms, or how the home responds to concerns from families is available in the published text.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home welcomes adults both under and over 65, providing nursing care for a wide range of needs. They have particular experience supporting people living with dementia. For residents with dementia, the team provides specialized nursing support. Their approach focuses on maintaining dignity and quality of life at every stage of the condition. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

Gardenia Court has returned to a Good rating across all five inspection domains as of August 2024, recovering from a previous Requires Improvement — but the inspection report itself contains very limited specific evidence, meaning most scores sit in the 'present but not proven' range rather than the higher tiers where direct observations and testimony would push them.

Homes in South West typically score 68–82.
DCC Recommendation

Worth a visit

Gardenia Court Nursing Home in Weston-super-Mare was assessed in August 2024 and rated Good across all five domains — Safe, Effective, Caring, Responsive, and Well-led — with the report published in October 2024. This represents a recovery from a previous Requires Improvement rating, which is a meaningful positive signal. The home is a 29-bed nursing home registered to care for people over and under 65, including people living with dementia, and has a named registered manager in post. The return to Good across every domain is encouraging, particularly for a home that had previously declined. The main uncertainty here is significant: the available inspection report text contains almost no specific evidence — no direct quotes from your parent's potential neighbours or their families, no inspector observations of daily life, no detail about activities, food, dementia care practice, or night staffing. A Good rating tells you the inspectors were satisfied; it does not tell you what daily life actually looks and feels like for someone with dementia living there. Before making a decision, visit at a mealtime or in the mid-afternoon when you can observe how staff interact with residents who are distressed or disengaged. Ask specifically: how many permanent staff work the night shift on the dementia unit, and what dementia-specific training have they completed in the last 12 months?

The three questions to ask when you visit

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In Their Own Words

How Gardenia Court describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Gardenia Court says about itself

Compassionate nursing care when families need it most

Gardenia Court Nursing Home – Your Trusted nursing home

When someone you love needs nursing care, finding the right place feels overwhelming. Gardenia Court Nursing Home in Weston Super Mare provides residential and nursing care for adults of all ages, including those living with dementia. The team here understands that every resident deserves dignity and kindness, especially during life's most difficult moments.

Care & specialisms

Who they care for

    The home welcomes adults both under and over 65, providing nursing care for a wide range of needs. They have particular experience supporting people living with dementia.

    How they describe their dementia care

    For residents with dementia, the team provides specialized nursing support. Their approach focuses on maintaining dignity and quality of life at every stage of the condition.

    “If you'd like to learn more about the care at Gardenia Court, the team would be happy to answer your questions.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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