Dementia Care Home

Milkwood House Care Home

Hillbrow, nr Petersfield, Hampshire, GU33 7PB

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds43
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
  • Last inspected2018-04-07

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare50
  • Management & leadership65
  • Resident happiness55
Section 02

What inspectors found

Inspected 2018-04-07

  • Is this home safe?

    Good
    The Safe domain is rated Good. This means inspectors were satisfied with staffing, medicines management, safeguarding arrangements, and infection control at the time of the January 2018 inspection. The home has since been monitored in July 2023 with no evidence found to require a reassessment. No specific observations, staffing numbers, or incident data are published in the available report text.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain is rated Good. This covers training, care planning, healthcare access, and food. Dementia is listed as a specialism, which implies inspectors assessed whether appropriate training and care approaches were in place. No detail about training programmes, care plan content, meal quality, or GP access is included in the published report.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain is rated Good. Inspectors would have assessed staff interactions, dignity, privacy, and whether residents were treated as individuals. No specific observations, quotes from residents or relatives, or examples of caring practice are included in the published report text. The improvement from Requires Improvement to Good at a previous inspection suggests that concerns in this area were identified and addressed.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain is rated Good. This covers activities, individual engagement, and how well the home adapts to each person's needs and preferences. Dementia is listed as a specialism, which means inspectors would have considered whether activity provision was accessible to people with varying levels of cognitive ability. No specific activities, examples of individual engagement, or observations about residents' daily lives are published in the available report.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain is rated Good. The inspection report names Mr Jack Newman as registered manager and Mrs Angela Hooper as nominated individual, confirming a formal leadership structure. The home's improvement from a previous Requires Improvement rating suggests leadership has driven meaningful change. No detail about management culture, staff feedback mechanisms, governance processes, or occupancy and staffing trends is included in the published text.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home provides specialist support for adults of all ages, including dedicated dementia care. They also welcome younger adults who need residential support. For those living with dementia, the team brings experience in creating a supportive, understanding environment. The home welcomes residents at different stages of their dementia journey. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

Milkwood House holds a Good rating across all five domains, which is a meaningful improvement from its previous Requires Improvement rating. However, the published inspection report contains very little specific observational detail, so most scores reflect the rating itself rather than concrete evidence of what daily life looks like for your parent.

Homes in South East typically score 68–82.
DCC Recommendation

Worth a visit

Milkwood House Care Home, near Petersfield in Hampshire, was rated Good across all five inspection domains at its last inspection in January 2018. This is a meaningful result because it represents an improvement from a previous Requires Improvement rating, suggesting the home identified problems and addressed them. The home has 43 beds and lists dementia as a specialism alongside care for adults over and under 65. A named registered manager and nominated individual are confirmed in the published record. The honest limitation here is that the published inspection report contains almost no specific observational detail: no staff interaction descriptions, no resident or family quotes, no staffing ratios, and no activity examples. A Good rating is reassuring, but it is now over six years old (the inspection took place in January 2018, with a monitoring review in July 2023 that found no reason to change the rating). Before making a decision, visit the home in person, ask to see the current staffing rota including night shifts, ask how dementia care has developed since 2018, and speak to relatives of current residents if the manager can arrange introductions.

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In Their Own Words

How Milkwood House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Milkwood House Care Home says about itself

Personal care that feels like genuine friendship

Compassionate Care in nr Petersfield at Milkwood House Care Home

When you're looking for the right care, you need to know the team will treat your loved one with real warmth. Milkwood House Care Home near Petersfield has built its reputation on exactly that kind of personal approach. The home welcomes both younger adults and those over 65, including people living with dementia.

Care & specialisms

Who they care for

    The home provides specialist support for adults of all ages, including dedicated dementia care. They also welcome younger adults who need residential support.

    How they describe their dementia care

    For those living with dementia, the team brings experience in creating a supportive, understanding environment. The home welcomes residents at different stages of their dementia journey.

    “Getting a feel for Milkwood House in person could help you decide if it's the right fit for your family.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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