What families say

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness68
• Activities & engagement60
• Food quality60
• Healthcare68
• Management & leadership70
• Resident happiness68

What inspectors found

Inspected 2018-12-01

• Is this home safe?

  Good
  The Safe domain was rated Good at the October 2018 inspection. This indicates that inspectors judged staffing, medicines management, and safeguarding arrangements to be satisfactory at that time. No specific observations, incidents, or staffing ratios are recorded in the published summary. The home cares for people with dementia, which typically requires close attention to falls risk, wandering risk, and consistent staffing. No concerns were raised in this domain.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the October 2018 inspection. This indicates that care planning, staff training, and healthcare coordination were judged satisfactory. No specific detail about GP access frequency, dementia training content, food quality, or care plan review processes is recorded in the published summary. The home's dementia specialism means inspectors would typically have considered whether staff training addressed dementia-specific needs.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the October 2018 inspection. This is typically the domain most closely linked to staff warmth, dignity, and respect in day-to-day interactions. No specific observations about staff using preferred names, knocking before entering rooms, or responding to distress are recorded in the published summary. No resident or relative quotes are included in the available text.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the October 2018 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful, and whether the home handles complaints constructively. No specific detail about the activity programme, one-to-one engagement, or individual personalisation is recorded in the published summary. The home's dementia specialism would ordinarily require inspectors to consider how residents with more advanced dementia are kept engaged.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good at the October 2018 inspection. This indicates that leadership, governance, and the overall culture of the home were judged satisfactory. The home was run by The Orders of St. John Care Trust, with a nominated individual listed. No detail about the registered manager's tenure, staff feedback culture, or specific governance processes is recorded in the published summary. The home has since been deregistered and archived in February 2026.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team at Paternoster House cares for older adults and younger people who need support. They have experience working with residents living with dementia. For those living with dementia, the home provides specialist care tailored to individual needs. The team works to create a supportive environment for residents with memory challenges. All areas worth probing directly during a visit.