What families say

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare50
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2018-02-13

• Is this home safe?

  Good
  The inspection awarded a Good rating for Safety, confirmed at the February 2021 inspection and not subsequently revised. This formally indicates inspectors were satisfied that risks were being managed, medicines handled appropriately, and infection control procedures followed. The home accommodates 28 people across a range of needs including dementia, which brings specific safety considerations around wandering and falls. However, no specific observations, incident data, or staffing numbers are published in the available report text.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the February 2021 inspection. This domain covers whether staff have the right training, whether care plans are personalised and kept up to date, whether healthcare needs are met through timely GP and specialist access, and whether food quality reflects genuine attention to individual dietary needs. The home lists dementia as a specialism, which implies a commitment to dementia-specific training and environment. No specific training data, care plan examples, or food provision detail is published in the available report text.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the February 2021 inspection. This is the domain that matters most to families — it covers whether staff are warm and kind, whether your parent is treated with dignity, whether personal care is given with privacy and respect, and whether independence is actively supported. No direct quotes from residents or relatives, no inspector observations of staff interactions, and no specific examples of dignified care practice are published in the available report text.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the February 2021 inspection. This covers whether your parent will have a life at Pilton House — meaningful activities, individual engagement, and whether the home responds to their specific preferences rather than offering a one-size programme. It also covers how the home communicates with families and how end-of-life wishes are recorded and honoured. The home has 28 beds, which is small enough that truly individual attention is possible. No specific activity examples, family communication mechanisms, or end-of-life planning detail is published in the available report text.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good at the February 2021 inspection. The named Registered Manager, Miss Roxanne Jenner-Ash, is also the Nominated Individual — meaning she holds both operational and organisational accountability, which in a small 28-bed setting can indicate genuine hands-on leadership. A Good Well-led rating formally indicates inspectors were satisfied that governance systems, staff support, and a culture of accountability were in place. No detail on manager tenure, staff turnover, governance mechanisms, or specific improvements made since the last inspection is published.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team here has experience supporting people with various needs including dementia, sensory impairments and mental health conditions. They provide care for people over 65 who may also be living with physical disabilities. For those living with dementia, the home provides specialist support as part of their wider care approach. The team understands the importance of routine and familiar faces in dementia care. All areas worth probing directly during a visit.