Dementia Care Home

The Owls Care Home

168 St Annes Road, Blackpool, Lancashire, FY4 2BL

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds15
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2020-01-22

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Visitors describe a place where staff treat residents with real warmth, especially those living with dementia. The atmosphere feels relaxed and friendly, with team members who seem to genuinely care about the people they look after.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare52
  • Management & leadership58
  • Resident happiness55
Section 02

What inspectors found

Inspected 2020-01-22

  • Is this home safe?

    Good
    The home was rated Good for safety at the December 2019 inspection. No specific safety concerns were recorded in the published report. The home is registered to provide personal care for up to 15 adults over 65, including people living with dementia. No information about falls management, medicines administration, or infection control practices is included in the available text. A desk review in July 2023 found no new evidence requiring a change to this rating.
    Verified by inspector
  • Is the care effective?

    Good
    The home received a Good rating for Effective at the December 2019 inspection. This domain covers care planning, training, nutrition, and healthcare access. The home holds a dementia specialism, which implies a degree of staff training in dementia care was in place. No specific detail about training content, GP access arrangements, care plan review processes, or food quality is recorded in the published inspection text.
    Verified by inspector
  • Is this home caring?

    Good
    The home was rated Good for Caring at the December 2019 inspection. This covers warmth of staff interactions, dignity, respect, and support for independence. No direct quotes from residents or relatives, and no specific inspector observations of staff interactions, are recorded in the published report text. The Good rating indicates inspectors did not find evidence of poor treatment, but the absence of specific detail means we cannot describe what caring looks like in practice at this home.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The home received a Good rating for Responsive at the December 2019 inspection. This domain covers activities, engagement, individuality, and end-of-life care. The home's dementia specialism suggests some tailoring of activities to individual needs. No specific description of the activity programme, one-to-one engagement, or end-of-life planning processes is included in the published inspection text. Outdoor space and access to gardens is also not mentioned.
    Verified by inspector
  • Is the home well-led?

    Good
    The home was rated Good for Well-led at the December 2019 inspection. Two registered managers are named — Ms Dawn Joan Wilson and Miss Candice Fraser Wood — alongside a nominated individual, Mr Andrew Cope. A multi-manager structure in a 15-bed home is worth exploring. No information about manager tenure, staff culture, governance processes, or how the home responds to complaints is recorded in the published inspection text. The July 2023 desk review found no new evidence to change the rating.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The Owls specialises in dementia care and supports adults over 65. They've shown they can handle complex situations, including caring for residents who need both dementia support and end-of-life care. The team understands how to provide respectful, attentive care for people with dementia, even when they're facing other health challenges. Staff maintain high standards of dignity and compassion throughout. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

The Owls Care Home holds a Good rating across all five inspection domains, but the inspection report itself contains very little specific detail — meaning we can confirm the headline rating but cannot verify the day-to-day experience your mum or dad would have.

Homes in North West typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Visitors describe a place where staff treat residents with real warmth, especially those living with dementia. The atmosphere feels relaxed and friendly, with team members who seem to genuinely care about the people they look after.

Lens 02

What inspectors have recorded

What catches people's attention here is how involved the manager is with daily life. Rather than staying in the office, they're out encouraging residents to join activities and making sure everyone feels included.

Lens 03

How it sits against good practice

Sometimes it's the small things that tell you the most about a care home — like a manager who knows every resident by name.

DCC Recommendation

Worth a visit

The Owls Care Home at 168 St Annes Road, Blackpool was rated Good across all five domains following an inspection in December 2019 — the only inspection on record. A desk-based review in July 2023 found no evidence to change that rating. The home is a small, 15-bed service specialising in dementia care for adults over 65, run by Arc Community Care Ltd with two registered managers in post. The honest caution here is that the published inspection text contains almost no specific detail — no quotes from residents or families, no inspector observations, and no examples of what Good looks like day to day in this home. A Good rating is a meaningful baseline, but it tells you very little about what life would actually be like for your mum or dad. The inspection is now over five years old, which is a significant gap. Before making a decision, visit in person at different times of day, ask specifically about night staffing levels, how often care plans are reviewed with families, and what individual activity and engagement looks like for someone who may not be able to join group sessions.

The three questions to ask when you visit

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In Their Own Words

How The Owls Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What The Owls Care Home says about itself

Where the manager joins in the sing-alongs

Residential home in Blackpool: True Peace of Mind

When you're looking for dementia care in Blackpool, you want to know that your loved one will be treated with genuine respect and kindness. The Owls Care Home stands out for its hands-on approach, where even the manager rolls up their sleeves to help residents enjoy their day. It's this personal touch that families notice when they visit.

Care & specialisms

Who they care for

    The Owls specialises in dementia care and supports adults over 65. They've shown they can handle complex situations, including caring for residents who need both dementia support and end-of-life care.

    How they describe their dementia care

    The team understands how to provide respectful, attentive care for people with dementia, even when they're facing other health challenges. Staff maintain high standards of dignity and compassion throughout.

    “Sometimes it's the small things that tell you the most about a care home — like a manager who knows every resident by name.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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