At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds5
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Physical disabilities, Sensory impairment
- Last inspected2022-10-01
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2022-10-01
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the September 2022 inspection. Dementia is listed as a named specialism, which implies that staff training in this area was considered adequate by inspectors. No specific detail about care plan content, GP access, medication management, or food quality is included in the published text. The Good rating in this domain covers training, care planning, healthcare access, and nutrition.Is this home caring?
The Caring domain was rated Good at the September 2022 inspection. The published text does not include any direct quotes from residents, relatives, or staff, and no specific inspector observations about staff interactions are described. The Good rating implies that inspectors were satisfied with the warmth and respect shown to residents during the visit. No concerns about dignity or privacy were raised.Is the home responsive?
The Responsive domain was rated Good at the September 2022 inspection. The home supports adults across a wide age range with dementia, learning disabilities, physical disabilities, and sensory impairment, which means individual responsiveness is particularly important given the diversity of needs. No specific detail about activities, individual engagement, end-of-life planning, or how complaints are handled is included in the published text.Is the home well-led?
The Well-led domain was rated Good at the September 2022 inspection. A Nominated Individual, Mrs Susan Hall, is recorded for the service, indicating a named person with formal accountability. The home is operated by United Response, a national charitable provider, which suggests an organisational governance structure sits behind the local management. No detail about the day-to-day manager, staff culture, or how the home acts on feedback is included in the published text.
Source: CQC inspection report →
What the evidence base says
The team here supports residents with various needs — from learning and physical disabilities to sensory impairments and dementia care. They work with adults across different age groups, creating an environment where younger and older residents can thrive together. For residents living with dementia, the home provides specialist care alongside support for those with other complex needs. This mixed approach means people receive individualised support within a diverse community. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Good at the September 2022 inspection, which is a positive baseline for a small five-bed home. However, the published report contains very little specific detail, so scores reflect a solid but unverified picture rather than strong direct evidence.
Homes in London typically score 68–82.Worth a visit
36 Harvey Road, Hounslow, operated by United Response, was rated Good across all five inspection domains following an inspection in September 2022, with findings published in October 2022. This is a very small residential home with five beds, supporting adults with dementia, learning disabilities, physical disabilities, and sensory impairment across a wide age range. A Good rating across every domain is encouraging, and a subsequent monitoring review in July 2023 found no evidence to reassess that rating downward. The main limitation of this report is that the published inspection text contains almost no specific detail about what inspectors actually observed, heard from residents, or found in records. Every score in this analysis reflects the rating itself rather than direct evidence of what daily life looks like here. Before you make a decision, visit in person, ask to meet the manager, observe how staff interact with the people who live here during an unscheduled part of the day, and ask concrete questions about night staffing, agency cover, and how the home keeps families informed. A Good rating is a reasonable starting point, but a five-bed home with this range of complex needs deserves close personal scrutiny.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how measures up against the other homes you’re considering. Free account.
In Their Own Words
How describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist care with activities that bring people together in Hounslow
Dedicated residential home Support in Hounslow
Finding the right care home for someone with complex needs takes time and careful thought. At 36 Harvey Road in Hounslow, United Response provides specialist support for adults with learning disabilities, physical disabilities and sensory impairments. The home welcomes both younger adults and those over 65, including people living with dementia.
Who they care for
The team here supports residents with various needs — from learning and physical disabilities to sensory impairments and dementia care. They work with adults across different age groups, creating an environment where younger and older residents can thrive together.
For residents living with dementia, the home provides specialist care alongside support for those with other complex needs. This mixed approach means people receive individualised support within a diverse community.
“Getting to know how any care home really works takes more than reading about it — why not arrange a visit to see if it feels right?”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Good at the September 2022 inspection, which is a positive baseline for a small five-bed home. However, the published report contains very little specific detail, so scores reflect a solid but unverified picture rather than strong direct evidence.
Homes in London typically score 68–82.Worth a visit
36 Harvey Road, Hounslow, operated by United Response, was rated Good across all five inspection domains following an inspection in September 2022, with findings published in October 2022. This is a very small residential home with five beds, supporting adults with dementia, learning disabilities, physical disabilities, and sensory impairment across a wide age range. A Good rating across every domain is encouraging, and a subsequent monitoring review in July 2023 found no evidence to reassess that rating downward. The main limitation of this report is that the published inspection text contains almost no specific detail about what inspectors actually observed, heard from residents, or found in records. Every score in this analysis reflects the rating itself rather than direct evidence of what daily life looks like here. Before you make a decision, visit in person, ask to meet the manager, observe how staff interact with the people who live here during an unscheduled part of the day, and ask concrete questions about night staffing, agency cover, and how the home keeps families informed. A Good rating is a reasonable starting point, but a five-bed home with this range of complex needs deserves close personal scrutiny.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how measures up against the other homes you’re considering. Free account.
In Their Own Words
How describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist care with activities that bring people together in Hounslow
Dedicated residential home Support in Hounslow
Finding the right care home for someone with complex needs takes time and careful thought. At 36 Harvey Road in Hounslow, United Response provides specialist support for adults with learning disabilities, physical disabilities and sensory impairments. The home welcomes both younger adults and those over 65, including people living with dementia.
Who they care for
The team here supports residents with various needs — from learning and physical disabilities to sensory impairments and dementia care. They work with adults across different age groups, creating an environment where younger and older residents can thrive together.
For residents living with dementia, the home provides specialist care alongside support for those with other complex needs. This mixed approach means people receive individualised support within a diverse community.
“Getting to know how any care home really works takes more than reading about it — why not arrange a visit to see if it feels right?”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
