Holden Grange Care Group
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds43
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions
- Last inspected2023-03-21
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
What strikes many families is how staff take time to really know each resident — sitting down for proper conversations, remembering the small things that matter. Regular activities keep days interesting, from outings and entertainment to church services and visits from therapy animals. The atmosphere feels settled, with familiar faces among the staff who've been there for years.
The eight family priority themes
- Staff warmth78
- Compassion & dignity90
- Cleanliness68
- Activities & engagement65
- Food quality60
- Healthcare68
- Management & leadership72
- Resident happiness72
What inspectors found
Inspected 2023-03-21
Is this home safe?
Is the care effective?
The inspection rated the home Good for effectiveness, covering training, care planning, healthcare access, and nutrition. The home is registered to provide nursing care and to support people with dementia and mental health conditions. Specific detail on the content of dementia training, how often care plans are reviewed, GP access arrangements, or how food quality is monitored is not included in the published summary. A registered manager and nominated individual are in post, providing the governance structure within which effectiveness is maintained.Is this home caring?
The inspection awarded an Outstanding rating for caring, the highest grade available. Outstanding in caring is achieved by fewer than five per cent of care homes inspected in England. This rating covers staff warmth, dignity, respect for privacy, and how well the home supports residents' independence. The published summary does not include the specific inspector observations or resident testimony that supported this grade, but the grade itself is a strong signal that something distinctive was found. The home cares for people with dementia, mental health conditions, and nursing needs, populations for whom genuine warmth is not just desirable but essential to wellbeing.Is the home responsive?
The inspection rated the home Good for responsiveness, which covers how well the home tailors its care to individual needs, the range and quality of activities, and how it handles complaints and end-of-life care. The published summary does not provide specific examples of activities, one-to-one engagement for residents with advanced dementia, or how the home responds to individual preferences. The home is registered to provide care for people with dementia, which brings specific responsiveness expectations around meaningful occupation and maintaining familiar routines.Is the home well-led?
The inspection rated the home Good for well-led. Mrs Ann-Marie Marsden is the registered manager and Mr Leon Carl Berry is the nominated individual, meaning there is clear registered accountability at both operational and provider level. The home has improved from a previous Requires Improvement rating to Good across all domains, which indicates that the leadership team identified what was not working and made the changes needed. Specific detail on governance systems, staff culture, or how the home monitors quality is not included in the published summary.
Source: CQC inspection report →
What the evidence base says
The home cares for residents with dementia and mental health conditions, with all the clinical support that requires for people over 65. Staff show genuine understanding of how dementia affects each person differently, adapting their approach to individual needs. The consistency of familiar carers seems to help residents feel more settled and secure. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hillbro Nursing Home scores well above average on the themes families care about most, particularly staff warmth and compassion, where an Outstanding caring rating sets it apart from the majority of homes. Scores in food, activities, and cleanliness are held back by limited specific detail in the published inspection findings.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
What strikes many families is how staff take time to really know each resident — sitting down for proper conversations, remembering the small things that matter. Regular activities keep days interesting, from outings and entertainment to church services and visits from therapy animals. The atmosphere feels settled, with familiar faces among the staff who've been there for years.
What inspectors have recorded
The nursing team keeps families informed about their loved one's care, with regular updates and involvement in decisions. Staff are described as approachable and engaged with residents' daily wellbeing. Some concerns have been raised about privacy practices that the home will need to address.
How it sits against good practice
If you're looking for nursing care in Shipley, it's worth visiting to get a feel for how the team works and whether it feels right for your family.
Worth a visit
Hillbro Nursing Home, on Holden Lane in Shipley, was rated Good overall at its inspection in February 2023, with an Outstanding rating in caring. That Outstanding grade is significant: fewer than one in 20 care homes in England achieve it, and it reflects inspectors finding something genuinely different in the way staff treat the people who live there. Equally important is the direction of travel. The home previously held a Requires Improvement rating and has improved across all domains, which tells you the management team recognised problems and dealt with them rather than letting standards drift. The main limitation of this report is that the published inspection summary is brief, so specific evidence about night staffing, food quality, dementia-specific activities, agency staff use, and care plan detail is not available. Before you make a decision, visit the home at a mealtime or in the late afternoon when staffing patterns shift. Ask the manager to show you last week's actual rota, ask how staff are trained in dementia care specifically, and ask what has changed since the previous Requires Improvement rating. The Outstanding caring grade gives real reason for confidence, but these questions will help you understand whether the home is the right match for your parent.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Holden Grange Care Group measures up against the other homes you’re considering. Free account.
In Their Own Words
How Holden Grange Care Group describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where Yorkshire warmth meets consistent, attentive nursing care
Hillbro Nursing Home – Your Trusted nursing home
Families choosing Hillbro Nursing Home in Shipley often describe finding somewhere that genuinely understands the complexities of dementia and mental health conditions in later life. The home specialises in caring for residents over 65, with particular experience supporting people through both day-to-day needs and more challenging times. Set in Yorkshire & Humberside, the nursing team here has built a reputation for maintaining dignity and comfort, especially during end-of-life care.
Who they care for
The home cares for residents with dementia and mental health conditions, with all the clinical support that requires for people over 65.
Staff show genuine understanding of how dementia affects each person differently, adapting their approach to individual needs. The consistency of familiar carers seems to help residents feel more settled and secure.
“If you're looking for nursing care in Shipley, it's worth visiting to get a feel for how the team works and whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hillbro Nursing Home scores well above average on the themes families care about most, particularly staff warmth and compassion, where an Outstanding caring rating sets it apart from the majority of homes. Scores in food, activities, and cleanliness are held back by limited specific detail in the published inspection findings.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
What strikes many families is how staff take time to really know each resident — sitting down for proper conversations, remembering the small things that matter. Regular activities keep days interesting, from outings and entertainment to church services and visits from therapy animals. The atmosphere feels settled, with familiar faces among the staff who've been there for years.
What inspectors have recorded
The nursing team keeps families informed about their loved one's care, with regular updates and involvement in decisions. Staff are described as approachable and engaged with residents' daily wellbeing. Some concerns have been raised about privacy practices that the home will need to address.
How it sits against good practice
If you're looking for nursing care in Shipley, it's worth visiting to get a feel for how the team works and whether it feels right for your family.
Worth a visit
Hillbro Nursing Home, on Holden Lane in Shipley, was rated Good overall at its inspection in February 2023, with an Outstanding rating in caring. That Outstanding grade is significant: fewer than one in 20 care homes in England achieve it, and it reflects inspectors finding something genuinely different in the way staff treat the people who live there. Equally important is the direction of travel. The home previously held a Requires Improvement rating and has improved across all domains, which tells you the management team recognised problems and dealt with them rather than letting standards drift. The main limitation of this report is that the published inspection summary is brief, so specific evidence about night staffing, food quality, dementia-specific activities, agency staff use, and care plan detail is not available. Before you make a decision, visit the home at a mealtime or in the late afternoon when staffing patterns shift. Ask the manager to show you last week's actual rota, ask how staff are trained in dementia care specifically, and ask what has changed since the previous Requires Improvement rating. The Outstanding caring grade gives real reason for confidence, but these questions will help you understand whether the home is the right match for your parent.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Holden Grange Care Group measures up against the other homes you’re considering. Free account.
In Their Own Words
How Holden Grange Care Group describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where Yorkshire warmth meets consistent, attentive nursing care
Hillbro Nursing Home – Your Trusted nursing home
Families choosing Hillbro Nursing Home in Shipley often describe finding somewhere that genuinely understands the complexities of dementia and mental health conditions in later life. The home specialises in caring for residents over 65, with particular experience supporting people through both day-to-day needs and more challenging times. Set in Yorkshire & Humberside, the nursing team here has built a reputation for maintaining dignity and comfort, especially during end-of-life care.
Who they care for
The home cares for residents with dementia and mental health conditions, with all the clinical support that requires for people over 65.
Staff show genuine understanding of how dementia affects each person differently, adapting their approach to individual needs. The consistency of familiar carers seems to help residents feel more settled and secure.
Management & ethos
The nursing team keeps families informed about their loved one's care, with regular updates and involvement in decisions. Staff are described as approachable and engaged with residents' daily wellbeing. Some concerns have been raised about privacy practices that the home will need to address.
The home & environment
Practical things are handled well here — laundry comes back promptly, rooms stay fresh and clean, and personal hygiene is maintained as a matter of course. The home organises various activities and outings to keep life engaging.
“If you're looking for nursing care in Shipley, it's worth visiting to get a feel for how the team works and whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
