Erith House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds21
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Physical disabilities, Sensory impairment
- Last inspected2019-06-05
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe finding real compassion here, with staff who show emotional understanding alongside their professional skills. People mention how the team's kindness comes through in daily interactions, creating an atmosphere where residents feel valued.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership70
- Resident happiness68
What inspectors found
Inspected 2019-06-05
Is this home safe?
Is the care effective?
The home was rated Good for effectiveness at its May 2019 inspection. No specific details about care plan quality, GP access, dementia training content, or nutrition and hydration are recorded in the published report. The home lists dementia, learning disabilities, and physical and sensory disabilities among its specialisms, which suggests a degree of specialist knowledge is expected. Whether that knowledge is embedded in day-to-day practice is not confirmed by the available evidence.Is this home caring?
The home was rated Good for caring at its May 2019 inspection. No direct inspector observations of staff interactions, no resident or relative quotes, and no specific findings about dignity, preferred names, or unhurried care are included in the published report. A Good rating in this domain suggests inspectors were satisfied that care was delivered respectfully, but the absence of specific evidence makes it impossible to describe what that looks like in practice here.Is the home responsive?
The home was rated Good for responsiveness at its May 2019 inspection. No specific details about the activities programme, individual engagement for people who cannot join groups, complaint handling, or end-of-life planning are included in the published report. The home lists dementia and learning disabilities among its specialisms, which suggests it is expected to tailor care and engagement to individual needs, but no evidence of how this is achieved in practice is available.Is the home well-led?
The home was rated Good for leadership at its May 2019 inspection. A named registered manager, Sam Vincent, is recorded as responsible for the home, and a nominated individual, Georgina Dawn Patch, is also listed. The home is run by Keychange Charity. No specific findings about management visibility, staff culture, governance systems, or how the home responds to complaints and incidents are included in the published report.
Source: CQC inspection report →
What the evidence base says
The home supports people with dementia, physical disabilities, sensory impairments and learning disabilities. They care for adults both under and over 65, making this a diverse community with varied support needs. For those living with dementia, the team brings together professional knowledge with emotional understanding. The home's experience caring for people with different conditions means they're used to adapting their approach to individual needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Keychange Charity Erith House Care Home was rated Good across all five inspection domains in May 2019, which is a positive baseline. However, the published report contains very limited specific detail, so most scores reflect a general Good rating rather than confirmed, observed strengths.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe finding real compassion here, with staff who show emotional understanding alongside their professional skills. People mention how the team's kindness comes through in daily interactions, creating an atmosphere where residents feel valued.
What inspectors have recorded
Staff professionalism stands out in what families share, with the team earning positive regard for how they approach their work. There's mention of residents developing new skills, suggesting an environment that encourages growth.
How it sits against good practice
While morning traffic around the property exit needs careful navigation, the overall picture is of skilled, compassionate care in pleasant surroundings.
Worth a visit
Keychange Charity Erith House Care Home, on Lower Erith Road in Torquay, was rated Good across all five inspection domains at its last inspection in May 2019. A subsequent review of available information in July 2023 found no evidence requiring the rating to be changed. The home is a small, 21-bed residential service run by Keychange Charity, with a named registered manager in post. It supports people living with dementia, learning disabilities, physical disabilities, and sensory impairment, as well as older and younger adults. The main limitation of this report is that the published inspection text contains very little specific detail about what inspectors actually observed, heard from residents, or reviewed in records. A Good rating is meaningful, but without knowing what it is based on, it is difficult to tell you what everyday life here looks and feels like for your parent. The inspection was conducted more than five years ago, which adds further uncertainty. Before making a decision, visit the home, ask to see the actual staffing rota from last week, observe how staff interact with people in corridors and communal areas, and ask the manager how the home has changed since 2019.
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In Their Own Words
How Erith House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where compassion meets capability for complex care needs
Compassionate Care in Torquay at Keychange Charity Erith House Care Home
When you're looking for specialist care that goes beyond the basics, Erith House Care Home in Torquay brings together skilled support with genuine warmth. This Keychange Charity home works with people facing various challenges — from dementia to physical disabilities, sensory impairments to learning disabilities. Set in a beautiful building, the home welcomes both younger adults and those over 65.
Who they care for
The home supports people with dementia, physical disabilities, sensory impairments and learning disabilities. They care for adults both under and over 65, making this a diverse community with varied support needs.
For those living with dementia, the team brings together professional knowledge with emotional understanding. The home's experience caring for people with different conditions means they're used to adapting their approach to individual needs.
“While morning traffic around the property exit needs careful navigation, the overall picture is of skilled, compassionate care in pleasant surroundings.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Keychange Charity Erith House Care Home was rated Good across all five inspection domains in May 2019, which is a positive baseline. However, the published report contains very limited specific detail, so most scores reflect a general Good rating rather than confirmed, observed strengths.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe finding real compassion here, with staff who show emotional understanding alongside their professional skills. People mention how the team's kindness comes through in daily interactions, creating an atmosphere where residents feel valued.
What inspectors have recorded
Staff professionalism stands out in what families share, with the team earning positive regard for how they approach their work. There's mention of residents developing new skills, suggesting an environment that encourages growth.
How it sits against good practice
While morning traffic around the property exit needs careful navigation, the overall picture is of skilled, compassionate care in pleasant surroundings.
Worth a visit
Keychange Charity Erith House Care Home, on Lower Erith Road in Torquay, was rated Good across all five inspection domains at its last inspection in May 2019. A subsequent review of available information in July 2023 found no evidence requiring the rating to be changed. The home is a small, 21-bed residential service run by Keychange Charity, with a named registered manager in post. It supports people living with dementia, learning disabilities, physical disabilities, and sensory impairment, as well as older and younger adults. The main limitation of this report is that the published inspection text contains very little specific detail about what inspectors actually observed, heard from residents, or reviewed in records. A Good rating is meaningful, but without knowing what it is based on, it is difficult to tell you what everyday life here looks and feels like for your parent. The inspection was conducted more than five years ago, which adds further uncertainty. Before making a decision, visit the home, ask to see the actual staffing rota from last week, observe how staff interact with people in corridors and communal areas, and ask the manager how the home has changed since 2019.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Erith House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Erith House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where compassion meets capability for complex care needs
Compassionate Care in Torquay at Keychange Charity Erith House Care Home
When you're looking for specialist care that goes beyond the basics, Erith House Care Home in Torquay brings together skilled support with genuine warmth. This Keychange Charity home works with people facing various challenges — from dementia to physical disabilities, sensory impairments to learning disabilities. Set in a beautiful building, the home welcomes both younger adults and those over 65.
Who they care for
The home supports people with dementia, physical disabilities, sensory impairments and learning disabilities. They care for adults both under and over 65, making this a diverse community with varied support needs.
For those living with dementia, the team brings together professional knowledge with emotional understanding. The home's experience caring for people with different conditions means they're used to adapting their approach to individual needs.
Management & ethos
Staff professionalism stands out in what families share, with the team earning positive regard for how they approach their work. There's mention of residents developing new skills, suggesting an environment that encourages growth.
The home & environment
The physical environment draws consistent praise — visitors talk about the beauty of the building itself, which provides an uplifting backdrop for daily life.
“While morning traffic around the property exit needs careful navigation, the overall picture is of skilled, compassionate care in pleasant surroundings.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
