Dementia Care Home

Pear Tree Lodge Residential Home

Leiston Road, Saxmundham, Suffolk, IP17 1UQ

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff65 / 100

Staff warmth score

“Well Looked After”60%

of reviewers answered yes

Good to know

  • Registered beds41
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
  • Last inspected2018-10-31

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

What strikes families is the genuine care shown by staff who understand that dignity matters in every interaction. There's a warmth to how people are welcomed here, with residents finding themselves drawn into activities and outings that actually spark their interest.

The eight family priority themes

  • Staff warmth65
  • Compassion & dignity65
  • Cleanliness60
  • Activities & engagement55
  • Food quality55
  • Healthcare60
  • Management & leadership65
  • Resident happiness60
Section 02

What inspectors found

Inspected 2018-10-31

  • Is this home safe?

    Good
    The Safe domain was rated Good at the September 2018 inspection. This domain typically covers staffing levels, medicines management, infection control, and how the home responds to and learns from incidents. No specific detail about staffing ratios, night cover, falls data, or medicines practices is available in the published report text. The monitoring review of July 2023 found no evidence to prompt a reassessment of this rating.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the September 2018 inspection. This domain covers care planning, staff training, healthcare access, nutrition and hydration, and whether care is evidence-based. Dementia is listed as a specialism, indicating the home holds itself out as experienced in this area. No specific information about dementia training content, care plan review processes, GP access arrangements, or mealtime practices is available in the published report.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the September 2018 inspection. This domain assesses whether staff treat people with kindness, respect, and dignity — including preserving independence and responding to emotional as well as physical needs. No direct inspector observations of staff interactions, no resident or family quotes, and no specific examples of dignified practice are available in the published report text.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the September 2018 inspection. This domain covers whether care is tailored to individual needs, whether there is a meaningful activity programme, how complaints are handled, and whether end-of-life care is planned. The home's specialisms include dementia, physical disabilities, and sensory impairment, suggesting it aims to meet diverse needs. No specific information about activity provision, end-of-life care planning, or complaint handling is available in the published report.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the September 2018 inspection. The home is operated by Hellendoorn Healthcare Limited, with Mrs Karen Patricia Nussey as Registered Manager and Mrs Helena June Hellendoorn as Nominated Individual. This dual-named leadership structure suggests defined accountability. No specific information about management visibility, staff culture, governance processes, or quality monitoring is available in the published report text. The July 2023 monitoring review found no concerns requiring reassessment.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home supports people with various needs including dementia, physical disabilities and sensory impairments. They care for both younger adults under 65 and older residents. For those living with dementia, the peaceful surroundings and consistent approach from staff create a reassuring environment where people can feel settled. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

Pear Tree Lodge received a Good rating across all five inspection domains in 2018, but the inspection report contains very limited specific detail, meaning families should treat this as a baseline rather than a comprehensive picture — the home scores in the 'present but generic' range across most themes.

Homes in East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

What strikes families is the genuine care shown by staff who understand that dignity matters in every interaction. There's a warmth to how people are welcomed here, with residents finding themselves drawn into activities and outings that actually spark their interest.

Lens 02

What inspectors have recorded

Lens 03

How it sits against good practice

It's telling when someone enjoys their respite stay enough to say they'd happily return.

DCC Recommendation

Worth a visit

Pear Tree Lodge Residential Home in Saxmundham was rated Good across all five inspection domains following an official inspection in September 2018 — a positive baseline for a 41-bed home caring for older adults, people with dementia, physical disabilities, and sensory impairments. The home has a named Registered Manager and an identified Nominated Individual, suggesting a defined leadership structure. A subsequent monitoring review in July 2023 found no evidence requiring a reassessment of the rating, meaning the Good rating has formally held for nearly six years. However, families should be aware that the published inspection report contains very little specific detail — no direct quotes from your parent, staff, or other families, and no inspector observations about day-to-day life are available in the text provided. A Good rating is meaningful, but without supporting detail it tells you the inspection found no serious concerns rather than confirming exceptional care. Before deciding, visit in person and ask specifically: how many staff are on overnight, what the dementia activity programme looks like for someone who can no longer join group activities, and how the home will keep you involved in your parent's care. The inspection is now over six years old, so direct observation on a visit matters more than usual here.

The three questions to ask when you visit

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In Their Own Words

How Pear Tree Lodge Residential Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Pear Tree Lodge Residential Home says about itself

Where respite stays turn into willing returns in peaceful Suffolk

Dedicated residential home Support in Saxmundham

Sometimes the best measure of a care home is when someone chooses to come back. Pear Tree Lodge in Saxmundham sits in quiet Suffolk countryside, welcoming people for both respite breaks and longer-term care. The peaceful setting seems to help people settle quickly, with families noticing how naturally their loved ones adapt to life here.

Care & specialisms

Who they care for

    The home supports people with various needs including dementia, physical disabilities and sensory impairments. They care for both younger adults under 65 and older residents.

    How they describe their dementia care

    For those living with dementia, the peaceful surroundings and consistent approach from staff create a reassuring environment where people can feel settled.

    “It's telling when someone enjoys their respite stay enough to say they'd happily return.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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