The Hollies – Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds48
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2023-07-29
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership40
- Resident happiness55
What inspectors found
Inspected 2023-07-29
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the July 2023 inspection. This domain covers whether staff have the right training and knowledge, whether care plans are kept up to date and personalised, whether people have access to healthcare professionals such as GPs and dietitians, and whether food is nutritious and meets individual needs. The published inspection text does not include specific detail about any of these areas for The Hollies. No examples of care plan content, training records, or healthcare access are described.Is this home caring?
The Caring domain was rated Good at the July 2023 inspection. This domain reflects whether staff treat people with kindness, dignity, and respect, whether people are supported to maintain their independence, and whether privacy is protected. A Good rating here means inspectors were satisfied that the required standards were met. The published text does not record specific observations of staff interactions, resident testimony about how they feel treated, or examples of dignity in practice at The Hollies.Is the home responsive?
The Responsive domain was rated Good at the July 2023 inspection. Responsiveness covers whether the home tailors its care to individual preferences and histories, whether there is a varied and meaningful activity programme, whether people can maintain relationships and pursue interests, and whether end-of-life care is planned appropriately. The published inspection text does not describe specific activities, individual engagement examples, or end-of-life planning arrangements at The Hollies.Is the home well-led?
The Well-Led domain was rated Requires Improvement at the July 2023 inspection. This is the one domain that did not reach Good, meaning inspectors identified shortfalls in how the home is managed, governed, or how its culture supports safe and high-quality care. The home is registered with a named registered manager, Ms Manuela Pouso Castelli, and a nominated individual. The published text does not describe what specific issues the Requires Improvement rating identified, what actions the provider has committed to, or what progress has been made since the inspection.
Source: CQC inspection report →
What the evidence base says
The Hollies cares for adults over 65 and younger adults who need residential support. The home also provides specialist dementia care. Staff at The Hollies have experience supporting residents with various stages of dementia. The home accepts both those newly diagnosed and residents requiring more advanced dementia care. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Hollies has improved from Requires Improvement to Good overall, which is a meaningful step forward, but the inspection report provides limited specific detail across most themes. The Requires Improvement rating in Well-Led pulls the score down and means leadership oversight is an area to probe carefully on a visit.
Homes in Yorkshire & Humberside typically score 68–82.Worth a visit
The Hollies, on Ferriby Road in Hessle, was rated Good overall at its most recent inspection in July 2023, an improvement from its previous rating of Requires Improvement. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were each rated Good. The home provides residential care for up to 48 people, including those living with dementia, and is run by HICA with a registered manager in post. The one area that did not reach Good is Well-Led, which was rated Requires Improvement. This matters because leadership quality shapes everything else in a care home, from how staff are supported to how quickly problems are spotted and fixed. The published inspection report contains very little specific detail about what inspectors actually observed, so it is difficult to say with confidence what is working well day to day. Before making a decision, visit at different times of day, ask to see recent staffing rotas, and speak directly to the registered manager about what the Requires Improvement rating identified and what has changed since.
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In Their Own Words
How The Hollies – Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Established Hessle care home serving local families since opening
Dedicated residential home Support in Hessle
The Hollies in Hessle provides residential care for older adults and those living with dementia. This Yorkshire care home has undergone recent changes in its operations and management structure. The home welcomes both short-term respite stays and permanent residencies.
Who they care for
The Hollies cares for adults over 65 and younger adults who need residential support. The home also provides specialist dementia care.
Staff at The Hollies have experience supporting residents with various stages of dementia. The home accepts both those newly diagnosed and residents requiring more advanced dementia care.
“Families considering The Hollies will want to visit and speak with current management about their care approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Hollies has improved from Requires Improvement to Good overall, which is a meaningful step forward, but the inspection report provides limited specific detail across most themes. The Requires Improvement rating in Well-Led pulls the score down and means leadership oversight is an area to probe carefully on a visit.
Homes in Yorkshire & Humberside typically score 68–82.Worth a visit
The Hollies, on Ferriby Road in Hessle, was rated Good overall at its most recent inspection in July 2023, an improvement from its previous rating of Requires Improvement. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were each rated Good. The home provides residential care for up to 48 people, including those living with dementia, and is run by HICA with a registered manager in post. The one area that did not reach Good is Well-Led, which was rated Requires Improvement. This matters because leadership quality shapes everything else in a care home, from how staff are supported to how quickly problems are spotted and fixed. The published inspection report contains very little specific detail about what inspectors actually observed, so it is difficult to say with confidence what is working well day to day. Before making a decision, visit at different times of day, ask to see recent staffing rotas, and speak directly to the registered manager about what the Requires Improvement rating identified and what has changed since.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Hollies – Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Hollies – Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Established Hessle care home serving local families since opening
Dedicated residential home Support in Hessle
The Hollies in Hessle provides residential care for older adults and those living with dementia. This Yorkshire care home has undergone recent changes in its operations and management structure. The home welcomes both short-term respite stays and permanent residencies.
Who they care for
The Hollies cares for adults over 65 and younger adults who need residential support. The home also provides specialist dementia care.
Staff at The Hollies have experience supporting residents with various stages of dementia. The home accepts both those newly diagnosed and residents requiring more advanced dementia care.
The home & environment
The care home features clean, bright interiors with modern fixtures throughout. The building provides a contemporary setting for residential care.
“Families considering The Hollies will want to visit and speak with current management about their care approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
