The Laurels Residential and Nursing Home – Sanctuary Care
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds43
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2022-03-29
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about walking in and sensing something different. There's a warmth here that goes beyond fresh paint — it's in how staff know residents as people, not conditions. The building might show its years, but visitors describe a charm and relaxed atmosphere that newer places often miss.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement62
- Food quality60
- Healthcare70
- Management & leadership74
- Resident happiness68
What inspectors found
Inspected 2022-03-29
Is this home safe?
Is the care effective?
The home was rated Good for effectiveness at the March 2022 inspection. This domain covers training and competence of staff, care planning and assessment, healthcare access including GP and specialist referrals, nutrition and hydration, and the use of the Mental Capacity Act. The home lists dementia as a specialism, which means inspectors would have paid particular attention to whether staff understand and can respond to dementia-specific needs. No specific concerns were recorded.Is this home caring?
The home received a Good rating in the Caring domain at its March 2022 inspection. This domain assesses whether staff treat residents with kindness, whether privacy and dignity are respected, whether people are supported to be as independent as possible, and whether residents and families are involved in decisions about care. No specific concerns or failings were recorded in the published findings.Is the home responsive?
The home was rated Good in the Responsive domain at the March 2022 inspection. This domain covers whether the home responds to individual needs and preferences, whether activities are meaningful and varied, how complaints are handled, and whether end-of-life care is planned and compassionate. The home has 43 beds and cares for people with dementia and physical disabilities, a combination that requires flexible and individually tailored approaches to daily life.Is the home well-led?
The home was rated Good in the Well-led domain at its March 2022 inspection. This covers the quality of leadership, whether the manager is visible and knows residents and staff, whether governance systems identify and act on problems, and whether there is an open and learning culture. The home is run by Sanctuary Care Limited, with Mrs Joyce Sheila Clay as registered manager and Mrs Louise Palmer as nominated individual. The improvement from Requires Improvement to Good across all domains suggests the leadership team made substantive changes following the earlier inspection.
Source: CQC inspection report →
What the evidence base says
The Laurels supports people with dementia, physical disabilities, and both younger and older adults needing residential or nursing care. They're set up for different types of needs, from short stays to longer-term support. For families dealing with dementia, it helps knowing your person is somewhere they can be content. The team here understands how to support people with dementia day-to-day, keeping them comfortable and engaged. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Laurels Residential and Nursing Home improved from Requires Improvement to Good across all five inspection domains, which is a meaningful and positive step. However, the published inspection report contains limited specific detail, so many scores reflect a general Good rating rather than rich, observed evidence.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families talk about walking in and sensing something different. There's a warmth here that goes beyond fresh paint — it's in how staff know residents as people, not conditions. The building might show its years, but visitors describe a charm and relaxed atmosphere that newer places often miss.
What inspectors have recorded
What stands out is how the team works together. Staff stay calm under pressure and really listen to what residents need. Families mention getting regular updates and feeling properly informed — not chasing information or wondering what's happening.
How it sits against good practice
Sometimes the best homes aren't the newest or fanciest — they're the ones where people genuinely care about getting it right.
Worth a visit
The Laurels Residential and Nursing Home at 77 Nottingham Road, Derby was rated Good at its last inspection in March 2022, with Good ratings across all five domains: safe, effective, caring, responsive, and well-led. Importantly, this was an improvement from a previous rating of Requires Improvement, which indicates the management team identified problems and addressed them. The home cares for adults with dementia, physical disabilities, and nursing needs, with 43 beds. The main limitation of this report is that the published inspection text contains very little specific detail. Good ratings are meaningful, but without recorded observations, quotes from residents or relatives, or examples of practice in action, it is difficult to give you a confident, specific picture of daily life here. The inspection was also conducted in March 2022, over two years before the July 2023 monitoring review, so you should visit in person and ask direct questions. In particular, ask to see last week's actual staffing rota to check night cover and agency use, ask how often your parent's care plan would be reviewed and whether you would be included, and observe whether staff interact with residents in corridors in an unhurried, warm way.
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In Their Own Words
How The Laurels Residential and Nursing Home – Sanctuary Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets skill in Derby dementia care
Dedicated nursing home Support in Derby
Finding the right care home feels overwhelming, but sometimes you walk into a place and just know. The Laurels in Derby has that feeling — where staff genuinely care and families feel heard. It's the kind of place where your loved one becomes part of something real, not just another resident on a list.
Who they care for
The Laurels supports people with dementia, physical disabilities, and both younger and older adults needing residential or nursing care. They're set up for different types of needs, from short stays to longer-term support.
For families dealing with dementia, it helps knowing your person is somewhere they can be content. The team here understands how to support people with dementia day-to-day, keeping them comfortable and engaged.
“Sometimes the best homes aren't the newest or fanciest — they're the ones where people genuinely care about getting it right.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Laurels Residential and Nursing Home improved from Requires Improvement to Good across all five inspection domains, which is a meaningful and positive step. However, the published inspection report contains limited specific detail, so many scores reflect a general Good rating rather than rich, observed evidence.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families talk about walking in and sensing something different. There's a warmth here that goes beyond fresh paint — it's in how staff know residents as people, not conditions. The building might show its years, but visitors describe a charm and relaxed atmosphere that newer places often miss.
What inspectors have recorded
What stands out is how the team works together. Staff stay calm under pressure and really listen to what residents need. Families mention getting regular updates and feeling properly informed — not chasing information or wondering what's happening.
How it sits against good practice
Sometimes the best homes aren't the newest or fanciest — they're the ones where people genuinely care about getting it right.
Worth a visit
The Laurels Residential and Nursing Home at 77 Nottingham Road, Derby was rated Good at its last inspection in March 2022, with Good ratings across all five domains: safe, effective, caring, responsive, and well-led. Importantly, this was an improvement from a previous rating of Requires Improvement, which indicates the management team identified problems and addressed them. The home cares for adults with dementia, physical disabilities, and nursing needs, with 43 beds. The main limitation of this report is that the published inspection text contains very little specific detail. Good ratings are meaningful, but without recorded observations, quotes from residents or relatives, or examples of practice in action, it is difficult to give you a confident, specific picture of daily life here. The inspection was also conducted in March 2022, over two years before the July 2023 monitoring review, so you should visit in person and ask direct questions. In particular, ask to see last week's actual staffing rota to check night cover and agency use, ask how often your parent's care plan would be reviewed and whether you would be included, and observe whether staff interact with residents in corridors in an unhurried, warm way.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Laurels Residential and Nursing Home – Sanctuary Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Laurels Residential and Nursing Home – Sanctuary Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets skill in Derby dementia care
Dedicated nursing home Support in Derby
Finding the right care home feels overwhelming, but sometimes you walk into a place and just know. The Laurels in Derby has that feeling — where staff genuinely care and families feel heard. It's the kind of place where your loved one becomes part of something real, not just another resident on a list.
Who they care for
The Laurels supports people with dementia, physical disabilities, and both younger and older adults needing residential or nursing care. They're set up for different types of needs, from short stays to longer-term support.
For families dealing with dementia, it helps knowing your person is somewhere they can be content. The team here understands how to support people with dementia day-to-day, keeping them comfortable and engaged.
Management & ethos
What stands out is how the team works together. Staff stay calm under pressure and really listen to what residents need. Families mention getting regular updates and feeling properly informed — not chasing information or wondering what's happening.
The home & environment
Everything's clean and well-kept, from the bedrooms to the common areas. Each room has its own en-suite, giving residents proper privacy and dignity. The whole place feels spacious and organised, with that lived-in comfort that helps people settle.
“Sometimes the best homes aren't the newest or fanciest — they're the ones where people genuinely care about getting it right.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
