Dementia Care Home

AbbeyCare Residential Care Homes – Gough House

13 Ellenborough Park North, Weston Super Mare, Somerset, BS23 1XH

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
74/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”70%

of reviewers answered yes

Good to know

  • Registered beds15
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2019-07-24

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement60
  • Food quality58
  • Healthcare62
  • Management & leadership75
  • Resident happiness70
Section 02

What inspectors found

Inspected 2019-07-24

  • Is this home safe?

    Good
    The inspection rated this domain Good, an improvement on the previous Requires Improvement rating. This suggests inspectors were satisfied with safety systems, medicines management, staffing levels and infection control at the time of the visit. No specific concerns or enforcement actions are recorded. The home is small at 15 beds, which in itself can support safer, more watchful care. However, the available report text does not provide specific detail about night staffing ratios, falls recording or agency staff use.
    Verified by inspector
  • Is the care effective?

    Good
    Effective was rated Good, suggesting inspectors were satisfied with how well care is planned, delivered and monitored. The home lists dementia as a specialism, which implies a baseline of dementia-specific training and practice. A Good rating in this domain typically means care plans, healthcare access and staff training were all considered satisfactory. No specific information about dementia training content, GP visiting frequency or care plan review schedules is available in the published report.
    Verified by inspector
  • Is this home caring?

    Good
    Caring was rated Good, representing an improvement from the previous inspection. This indicates inspectors were satisfied that staff treated people with warmth, respect and dignity. The available report text does not include specific observations of staff interactions, direct quotes from residents or relatives, or examples of person-centred moments that inspectors observed. For a home of this size, consistent kindness is more achievable — there is simply less staff turnover and more opportunity for staff to know each person well.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    Responsive was rated Good, suggesting inspectors were satisfied that the home tailors its care and activities to individuals and responds appropriately to changing needs. No specific activities are described in the available report text, and there is no detail about how activities are adapted for people with more advanced dementia who cannot participate in group sessions. The home's small size — 15 beds — can support more personalised responsiveness, but this is not confirmed by specific inspection evidence.
    Verified by inspector
  • Is the home well-led?

    Good
    Well-led was rated Good after a previous Requires Improvement — the domain most directly tied to the overall improvement trajectory. The registered manager, Ms Jaime Charmian Parkins, is also listed as the Nominated Individual, suggesting a single, identifiable person with clear accountability for this home. In a 15-bed home, a hands-on manager who is known to staff, residents and families is a realistic and important quality indicator. No specific information about manager tenure, staff culture or governance processes is available in the published text.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home provides specialist dementia care alongside general support for adults over 65. Regular visits from a foot health practitioner and hairdresser mean residents can access these services without leaving the home. Staff at Gough House understand how to support people living with dementia. Their approach focuses on treating each person as an individual, recognising their unique needs and preferences. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

74/ 100

DCC Family Score

Gough House achieved a Good rating across all five domains after previously Requiring Improvement — a meaningful step forward — but the inspection report available to us contains limited specific detail, which caps the score and means families should ask targeted questions on a visit.

Homes in South West typically score 68–82.
DCC Recommendation

Worth a visit

Gough House is a small, 15-bed residential home in Weston-super-Mare specialising in dementia care for older adults. The inspection carried out on 9 July 2019 awarded a Good rating across all five domains — Safety, Effectiveness, Caring, Responsiveness and Leadership — representing a significant improvement from its previous Requires Improvement rating. That improvement trajectory is the single most encouraging signal here: it tells you the people running this home identified what was wrong and fixed it. The honest limitation of this report is that the published inspection text available to us is very brief and contains almost no specific observations, resident or family quotes, or named examples of good practice. This means that while the official rating is reassuring, families cannot yet verify the detail behind it. The last full inspection was in July 2019 — now over five years ago — and although a desk-based review in July 2023 found no reason to reassess, that review is not a substitute for a fresh on-site inspection. When you visit, focus your questions on the specifics the report cannot answer: how many staff are on at night, how often care plans are reviewed and how families are kept informed about day-to-day changes in your parent's condition.

The three questions to ask when you visit

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In Their Own Words

How AbbeyCare Residential Care Homes – Gough House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What AbbeyCare Residential Care Homes – Gough House says about itself

Caring staff create a warm, welcoming environment in Weston

Compassionate Care in Weston Super Mare at Gough House

When families need dementia care, finding genuinely caring staff makes all the difference. Gough House in Weston Super Mare specialises in dementia support and care for older adults. The home has built a reputation for its warm atmosphere and the way staff treat each resident as an individual.

Care & specialisms

Who they care for

    The home provides specialist dementia care alongside general support for adults over 65. Regular visits from a foot health practitioner and hairdresser mean residents can access these services without leaving the home.

    How they describe their dementia care

    Staff at Gough House understand how to support people living with dementia. Their approach focuses on treating each person as an individual, recognising their unique needs and preferences.

    “To get a real feel for the caring atmosphere at Gough House, why not arrange a visit and meet the team yourself?”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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