Bishop Herbert House Residential Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds14
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2018-11-08
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
There's a genuine warmth here that residents notice. People talk about the friendly atmosphere between everyone who lives and works here, with birthday parties and special events bringing the whole community together.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2018-11-08
Is this home safe?
Is the care effective?
The inspection rated this domain Good. The home is registered to care for people with dementia, mental health conditions, physical disabilities, and sensory impairment — a broad and complex range of needs for a home of only 14 beds. No specific detail is available in the published report about care planning, dementia training, GP access, medication management, or how food is tailored to individual dietary needs.Is this home caring?
The inspection rated this domain Good. No resident or family quotes, and no inspector observations of staff interactions, are included in the published report. This is the domain families care about most — our review data shows staff warmth (57.3%) and compassion and dignity (55.2%) are the two highest-weighted factors in family satisfaction — yet we have no specific evidence to draw on here beyond the headline rating.Is the home responsive?
The inspection rated this domain Good. The home supports a wide range of needs and specialisms, suggesting it aims to be responsive to individual circumstances. No specific detail is available about the activity programme, how engagement is tailored for people with advanced dementia, or how individual preferences and life histories shape day-to-day care.Is the home well-led?
The inspection rated this domain Good, and the home has a named registered manager (Mrs Jasmine Louise Hayhoe) and nominated individual (Ms Joanna Huxtable). The service is operated by Norse Care (Services) Limited. A regulatory review in July 2023 found no evidence to change the Good rating. No further detail about management culture, staff empowerment, governance systems, or how the home handles complaints and incidents is available in the published report.
Source: CQC inspection report →
What the evidence base says
The home provides specialist support for people with sensory impairments, physical disabilities and mental health conditions. They care for adults both under and over 65, with dedicated dementia support available. For those living with dementia, the home offers specialist care alongside their broader support services. The inclusive community atmosphere helps residents with dementia feel part of daily life. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Bishop Herbert House holds a Good rating across all domains, but the inspection report available contains very little specific detail — meaning we can confirm the headline rating but cannot tell you much about what day-to-day life actually looks like for your parent.
Homes in East typically score 68–82.The three-lens summary
What families tell us
There's a genuine warmth here that residents notice. People talk about the friendly atmosphere between everyone who lives and works here, with birthday parties and special events bringing the whole community together.
What inspectors have recorded
How it sits against good practice
It's worth arranging a visit to see if Bishop Herbert House feels right for your loved one.
Worth a visit
Bishop Herbert House, a 14-bed residential home in Norwich run by Norse Care (Services) Limited, was rated Good across all five inspection domains following an inspection in October 2018. A regulatory review in July 2023 confirmed there was no evidence to change that rating. The home supports adults over and under 65 with a wide range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment, and a named registered manager is in post. The significant limitation here is that the published inspection report contains almost no specific detail — no resident or family quotes, no inspector observations of daily life, and no specifics about staffing, food, activities, or the physical environment. A Good rating is genuinely meaningful, but with only one inspection on record dating back to 2018 and a very thin report, you will need to do more of the investigative work yourself on a visit. Ask to speak to the registered manager about staffing levels overnight, how dementia care is adapted for individual needs, and how families are kept informed. The small size of the home — 14 beds — can be a real advantage for your parent, offering a more personal, home-like feel, but only if staffing levels are sufficient to provide individual attention.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Bishop Herbert House Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Bishop Herbert House Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where birthdays matter and residents feel genuinely content
Compassionate Care in Norwich at Bishop Herbert House
Bishop Herbert House in Norwich offers something precious — a place where people with various support needs find real contentment. This care home supports residents with sensory impairments, physical disabilities, mental health conditions and dementia, creating an environment where everyone belongs.
Who they care for
The home provides specialist support for people with sensory impairments, physical disabilities and mental health conditions. They care for adults both under and over 65, with dedicated dementia support available.
For those living with dementia, the home offers specialist care alongside their broader support services. The inclusive community atmosphere helps residents with dementia feel part of daily life.
“It's worth arranging a visit to see if Bishop Herbert House feels right for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Bishop Herbert House holds a Good rating across all domains, but the inspection report available contains very little specific detail — meaning we can confirm the headline rating but cannot tell you much about what day-to-day life actually looks like for your parent.
Homes in East typically score 68–82.The three-lens summary
What families tell us
There's a genuine warmth here that residents notice. People talk about the friendly atmosphere between everyone who lives and works here, with birthday parties and special events bringing the whole community together.
What inspectors have recorded
How it sits against good practice
It's worth arranging a visit to see if Bishop Herbert House feels right for your loved one.
Worth a visit
Bishop Herbert House, a 14-bed residential home in Norwich run by Norse Care (Services) Limited, was rated Good across all five inspection domains following an inspection in October 2018. A regulatory review in July 2023 confirmed there was no evidence to change that rating. The home supports adults over and under 65 with a wide range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment, and a named registered manager is in post. The significant limitation here is that the published inspection report contains almost no specific detail — no resident or family quotes, no inspector observations of daily life, and no specifics about staffing, food, activities, or the physical environment. A Good rating is genuinely meaningful, but with only one inspection on record dating back to 2018 and a very thin report, you will need to do more of the investigative work yourself on a visit. Ask to speak to the registered manager about staffing levels overnight, how dementia care is adapted for individual needs, and how families are kept informed. The small size of the home — 14 beds — can be a real advantage for your parent, offering a more personal, home-like feel, but only if staffing levels are sufficient to provide individual attention.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Bishop Herbert House Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Bishop Herbert House Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where birthdays matter and residents feel genuinely content
Compassionate Care in Norwich at Bishop Herbert House
Bishop Herbert House in Norwich offers something precious — a place where people with various support needs find real contentment. This care home supports residents with sensory impairments, physical disabilities, mental health conditions and dementia, creating an environment where everyone belongs.
Who they care for
The home provides specialist support for people with sensory impairments, physical disabilities and mental health conditions. They care for adults both under and over 65, with dedicated dementia support available.
For those living with dementia, the home offers specialist care alongside their broader support services. The inclusive community atmosphere helps residents with dementia feel part of daily life.
“It's worth arranging a visit to see if Bishop Herbert House feels right for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
