Dementia Care Home

Hargrave House Care Home

103 Cambridge Road, Stansted, Essex, CM24 8BY

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds58
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
  • Last inspected2019-05-23

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare50
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2019-05-23

  • Is this home safe?

    Good
    The Safe domain was rated Good at the April 2019 inspection. The published summary does not include specific detail about staffing ratios, medicines management, falls recording, or infection control practices. No concerns were raised and no requirement notices were issued. The inspection is now more than six years old, so the current safety picture is unknown from published sources alone.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the April 2019 inspection. The published summary does not record specific findings about care plan quality, GP access arrangements, dementia training content, or food and nutrition practice. No shortfalls were identified at the time. Given that the inspection is more than six years old, current practice in these areas needs to be verified directly with the home.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the April 2019 inspection. No specific inspector observations about staff interactions, use of preferred names, response to distress, or privacy practices are recorded in the published summary. The absence of concerns is positive, but the absence of detail means there is nothing specific to pass on to you about what warmth looks like in this home day to day.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the April 2019 inspection. Dementia is a registered specialism for the home, which means it is set up in principle to respond to the specific needs of people living with dementia. The published summary does not describe the activities programme, individual engagement approaches, or end-of-life planning practices. No shortfalls were recorded.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the April 2019 inspection. A named registered manager (Miss Shelley Sidhu) and a nominated individual (Mr Tony Thiru) are recorded against the registration. The published summary does not provide detail about management visibility, staff culture, governance processes, or how the home responds to complaints and incidents. No concerns were raised at the time of inspection.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home welcomes adults both under and over 65, with particular expertise in dementia care. This means they understand the different needs of younger people living with dementia as well as older residents. The secure dementia ward gives families confidence that their loved ones are in a safe environment. Staff here understand the complexities of dementia and work to maintain each person's dignity and comfort. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

Hargrave House holds a Good rating across all five inspection domains, which is a positive baseline, but the inspection report published in 2019 contains very little specific detail about day-to-day life, meaning most scores reflect a confirmed Good rating without the supporting observations and testimony that would push them higher.

Homes in East typically score 68–82.
DCC Recommendation

Worth a visit

Hargrave House at 103 Cambridge Road, Stansted, was rated Good across all five inspection domains at its last inspection in April 2019. The home is registered to care for up to 58 people, including adults living with dementia, and has a named registered manager and a nominated individual recorded against its registration. A review of available information carried out in July 2023 found no evidence to change that rating. The main uncertainty here is the age of the inspection evidence. The published findings from 2019 are now more than six years old, and the report as published contains very little specific detail about daily life, staffing, activities, or the quality of dementia care. A Good rating from 2019 is a reasonable starting point, but it tells you little about what the home is like today. Before making a decision, visit in person, ask the manager to show you last week's actual staffing rota (including overnight cover for all 58 beds), and ask to see the current activity records alongside any recent incident logs. The questions in the checklist below are the ones this inspection simply did not answer.

The three questions to ask when you visit

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In Their Own Words

How Hargrave House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Hargrave House Care Home says about itself

Specialist dementia care where families find reassurance and trust

Compassionate Care in Stansted at Hargrave House

When someone you love needs dementia care, finding the right place feels overwhelming. Hargrave House in Stansted offers specialist support for both younger and older adults living with dementia. The dedicated dementia ward provides secure, specialised care that helps families feel confident their loved ones are safe.

Care & specialisms

Who they care for

    The home welcomes adults both under and over 65, with particular expertise in dementia care. This means they understand the different needs of younger people living with dementia as well as older residents.

    How they describe their dementia care

    The secure dementia ward gives families confidence that their loved ones are in a safe environment. Staff here understand the complexities of dementia and work to maintain each person's dignity and comfort.

    “Getting to know Hargrave House in person could help you decide if it feels right for your family.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

    Twelve signs to observe. A simple scoring framework. A printable, one-page record you can take to your next GP appointment, so you go in with specifics, not anxiety.

    Download Your Checklist

    No registration required to download. Free.

    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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