Dementia Care Home

Livability Kenway Court

5 Kenway, Southend On Sea, Essex, SS2 5DX

Nursing homes, Rehabilitation (illness/injury)

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes, Rehabilitation (illness/injury)

Families Rate The Staff65 / 100

Staff warmth score

“Well Looked After”60%

of reviewers answered yes

Good to know

  • Registered beds24
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment
  • Last inspected2019-04-04

Save Livability Kenway Court to your shortlist

Keep a running list, add visit notes, and compare homes side-by-side. Free account — it takes a minute.

Add to Shortlist

STAGE 4 — RESEARCHING CARE HOMES

Visit homes. Compare them side by side. Choose with confidence.

Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.

Two people reviewing notes together
STAGE 4 OF 6

The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.

Not a feeling. A verdict.

Start my shortlist →

Free · Independence Gauranteed

The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth65
  • Compassion & dignity65
  • Cleanliness65
  • Activities & engagement55
  • Food quality55
  • Healthcare65
  • Management & leadership65
  • Resident happiness60
Section 02

What inspectors found

Inspected 2019-04-04

  • Is this home safe?

    Good
    The Safe domain was rated Good at the March 2019 inspection. This indicates that inspectors were satisfied with safeguarding arrangements, medicines management, and staffing levels at that time. No specific detail about staffing ratios, night cover, incident logs, or infection control practice was published in the inspection findings. The home cares for people with dementia and other complex needs across 24 beds, which makes staffing depth and consistency especially important. The rating has not been reassessed by a physical inspection since 2019.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the March 2019 inspection. This covers training, care planning, GP and healthcare access, nutrition, and how well staff understand the needs of the people in their care. Dementia is listed as a specialism, which implies a level of trained expertise, but no detail about the content or frequency of dementia training was published. No information about how care plans are written, reviewed, or personalised was recorded. Food quality and dietary support were not mentioned in the published findings.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the March 2019 inspection. This domain covers staff kindness, dignity, respect, privacy, and whether people are supported to maintain their independence. No direct inspector observations about how staff interacted with residents were published. No quotes from residents or relatives about their experience of being cared for were recorded in the findings. The absence of specific detail makes it impossible to assess the quality of everyday interactions from the report alone.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the March 2019 inspection. This domain covers how well the home responds to individual needs, including activities, engagement, and end-of-life care. No detail about the activities programme, one-to-one engagement, or how the home supports people who cannot join group activities was published. No information about how individual preferences are identified or acted on was recorded. End-of-life care planning was not mentioned in the published findings.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the March 2019 inspection. The home is run by Livability, and Ms Jane Percy is named as the Nominated Individual. A Good Well-led rating indicates that inspectors were satisfied with the governance, culture, and leadership of the home at that time. No specific detail about the manager's visibility, staff feedback mechanisms, or how the home handles complaints was published. The inspection was carried out over six years ago, and leadership teams can change significantly in that time.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team here works with people facing different challenges — whether that's dementia, learning disabilities, mental health conditions, or physical disabilities. They also support people with sensory impairments like hearing or vision loss. For those living with dementia, the home provides specialist care tailored to each person's needs. Staff understand how dementia affects daily life and work to maintain dignity and comfort. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

Shaftesbury Kenway Court holds a Good rating across all five inspection domains, but the published report contains very little specific detail: no direct observations, no resident or family quotes, and no named examples of practice. The score reflects a genuinely positive rating that cannot be verified with the specifics families deserve.

Homes in East typically score 68–82.
DCC Recommendation

Worth a visit

Shaftesbury Kenway Court, at 5 Kenway, Southend-on-Sea, was rated Good across all five inspection domains following an inspection in March 2019. The home is run by Livability and offers nursing care, rehabilitation, and specialist support for people with dementia, learning disabilities, mental health conditions, and physical disabilities across 24 beds. A Good rating is a positive baseline, but the published inspection report is very short and contains no direct observations, no quotes from residents or relatives, and no named examples of good practice. The rating was reviewed in July 2023 and no concerns were identified at that point, which is reassuring, though that review was based on data rather than a physical visit. The most important thing to know before visiting is that this report is now over six years old. A lot can change in a care home in six years: staff teams, managers, ownership priorities, and the mix of people being cared for can all shift significantly. The Good rating tells you inspectors were satisfied in 2019, but it cannot tell you what the home is like today. When you visit, ask to see the current staffing rota (not a template, the actual rota for last week), ask specifically about night staffing numbers, and ask what the turnover of permanent staff has been in the past 12 months. Sit in a communal area for 20 minutes and watch how staff interact with the people who live there, unhurried, name-using, gentle interactions are the clearest real-world signal of a kind culture.

The three questions to ask when you visit

Save this home. Compare it against your shortlist.

Let our analysis show you how Livability Kenway Court measures up against the other homes you’re considering. Free account.

Create free account →

In Their Own Words

How Livability Kenway Court describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Livability Kenway Court says about itself

Specialist support for complex care needs in Southend

Compassionate Care in Southend On Sea at Shaftesbury Kenway Court

When someone you love needs specialist care, finding the right place feels overwhelming. Shaftesbury Kenway Court in Southend On Sea offers support for people with various complex needs, from dementia to sensory impairments. The home welcomes both younger and older adults who need extra help.

Care & specialisms

Who they care for

    The team here works with people facing different challenges — whether that's dementia, learning disabilities, mental health conditions, or physical disabilities. They also support people with sensory impairments like hearing or vision loss.

    How they describe their dementia care

    For those living with dementia, the home provides specialist care tailored to each person's needs. Staff understand how dementia affects daily life and work to maintain dignity and comfort.

    “If you're looking for somewhere that understands complex care needs, it's worth arranging a visit to see if Shaftesbury Kenway Court feels right for your family.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Visiting care homes? Here are the 12 questions the brochure won't answer.

    Staff at night, actual activities logs, real rooms not show rooms, inspection reports, and the full fee breakdown, a printable checklist with a comparison grid. Score each home 1–5. Compare side by side. Take it to every visit.

    Download Your Checklist

    No registration required to download. Free.

    Related:

    The 8 Things Real Families Say About Dementia Care Homes

    A Which? Care Homes: Real Family Reviews

    Steps to take to Find a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Mean?

    Best UK Website for Comparing Dementia Care Homes

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

    FAQs Related to Care Homes increasing support care

    How often to visit a parent with dementia in a care home — and what makes a visit actually matter

    read this FAQ

    Care home fees and dementia — who pays, who doesn't, and what determines the difference

    read this FAQ

    Do you have to sell the house to pay for dementia care? The options most families don't know about

    read this FAQ

    The 7-year rule and care home fees — what it actually means and why it's misunderstood

    read this FAQ

    How much the NHS will pay for a care home — and what happens when the home costs more

    read this FAQ

    NHS Continuing Healthcare and dementia — who qualifies, how to apply, and what to do if refused

    read this FAQ

    When the NHS pays for dementia care — the two situations and how to access both

    read this FAQ

    What the NHS actually covers in dementia care — and the funding most eligible families never claim

    read this FAQ
    We use cookies in order to give you the best possible experience on our website. By continuing to use this site, you agree to our use of cookies.
    Accept