Dementia Care Home

Quebec Hall – Christian Eventide Home

Quebec Hall, Dereham, Norfolk, NR19 2QY

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”68%

of reviewers answered yes

Good to know

  • Registered beds22
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2019-07-26

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Visitors describe walking into a clean, fresh environment where staff clearly know each resident well. The peaceful atmosphere strikes many families, with residents appearing settled and comfortable in their surroundings.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement60
  • Food quality60
  • Healthcare65
  • Management & leadership74
  • Resident happiness68
Section 02

What inspectors found

Inspected 2019-07-26

  • Is this home safe?

    Good
    The safe domain was rated Good at the January 2022 inspection. This rating was an improvement on a previous Requires Improvement. The published summary does not include specific observations about staffing numbers, falls management, medication practices, or infection control procedures. The home is a 22-bed residential service, meaning it does not provide on-site nursing, and health needs are supported by external professionals.
    Verified by inspector
  • Is the care effective?

    Good
    The effective domain was rated Good at the January 2022 inspection. This covers training, care planning, healthcare access, and nutrition. The published summary does not include specific detail on care plan content, GP access arrangements, dementia training programmes, or how food choices are managed. As a residential home, healthcare is coordinated with external professionals rather than provided on-site.
    Verified by inspector
  • Is this home caring?

    Good
    The caring domain was rated Good at the January 2022 inspection. This domain covers staff warmth, dignity, respect, and whether residents are treated as individuals. The published summary provides no specific observations, staff interactions recorded by inspectors, or resident or family quotes to illustrate how caring is demonstrated in practice at Quebec Hall.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The responsive domain was rated Good at the January 2022 inspection. This domain covers whether the home adapts to individual needs, provides meaningful activities, supports independence, and plans for end of life. The published summary does not include specific observations about activity provision, how the home responds to individual preferences, or how it supports residents who are approaching the end of their life.
    Verified by inspector
  • Is the home well-led?

    Good
    The well-led domain was rated Good at the January 2022 inspection. The registered manager is named as Mr David Woodgett, with Mr Stephen Read as Nominated Individual. The home's improvement from Requires Improvement to Good across all domains indicates that the management team was able to identify problems and address them under regulatory scrutiny. The published summary does not include specific detail about management culture, staff morale, family communication practices, or how the home handles complaints.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team cares for people aged over 65, with particular experience supporting those living with dementia. For residents with dementia, the calm environment and consistent staff who know them well can make a real difference. The home's approach focuses on maintaining familiar routines and personal connections. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

Quebec Hall received a Good rating across all five domains at its January 2022 inspection, having improved from Requires Improvement. The scores reflect that improvement, but the published report provides limited specific detail, so many areas are scored at the lower end of the Good range pending more evidence.

Homes in East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Visitors describe walking into a clean, fresh environment where staff clearly know each resident well. The peaceful atmosphere strikes many families, with residents appearing settled and comfortable in their surroundings.

Lens 02

What inspectors have recorded

Staff show genuine care and take time to really know the people they support. Their attentiveness comes through in how they interact with residents, creating an environment where people feel looked after as individuals.

Lens 03

How it sits against good practice

With its bungalow-style accommodation and attractive grounds, Quebec Hall offers a setting where the small details of daily care really matter.

DCC Recommendation

Worth a visit

Quebec Hall in Dereham was rated Good across all five inspection domains at its most recent inspection in January 2022, having previously held a Requires Improvement rating. That improvement matters: it tells you that whoever is running this home identified what was wrong and put it right under the scrutiny of a follow-up inspection. The home specialises in dementia care for adults over 65 and has 22 beds, which is a small home. Small homes often mean staff know your parent by name and as an individual rather than as a room number. The published inspection summary is brief, and the full detailed report does not provide specific observations, quotes, or evidence on day-to-day life inside the home. That means almost everything families care most about, staff warmth, food quality, activities, how staff respond to distress, night staffing numbers, and dementia-specific practice, is not covered in the public record. This is not a cause for alarm, but it does mean you need to gather that evidence yourself on a visit. Ask the registered manager, Mr David Woodgett, to show you the staffing rota for last week, walk you through how a typical day looks for a resident with dementia, and let you speak to a family member of a current resident if one is willing.

The three questions to ask when you visit

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In Their Own Words

How Quebec Hall – Christian Eventide Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Quebec Hall – Christian Eventide Home says about itself

Where caring staff create a peaceful, personalised environment

Residential home in Dereham: True Peace of Mind

Families visiting Quebec Hall in Dereham often comment on the calm atmosphere they find there. The care home specialises in supporting people over 65, including those living with dementia, in a setting where residents can keep their own furniture and treasured belongings around them.

Care & specialisms

Who they care for

    The team cares for people aged over 65, with particular experience supporting those living with dementia.

    How they describe their dementia care

    For residents with dementia, the calm environment and consistent staff who know them well can make a real difference. The home's approach focuses on maintaining familiar routines and personal connections.

    “With its bungalow-style accommodation and attractive grounds, Quebec Hall offers a setting where the small details of daily care really matter.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

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