Havengore House Residential Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds31
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2022-02-17
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors frequently mention the caring nature of the staff team, describing them as compassionate and professional in their approach. The atmosphere feels pleasant and welcoming, with residents appearing happy during family visits. There's a programme of activities including visiting entertainers and birthday celebrations that helps create moments of joy.
The eight family priority themes
- Staff warmth65
- Compassion & dignity65
- Cleanliness65
- Activities & engagement55
- Food quality55
- Healthcare60
- Management & leadership70
- Resident happiness60
What inspectors found
Inspected 2022-02-17
Is this home safe?
Is the care effective?
The inspection rated this domain Good. Dementia, mental health conditions, and physical disabilities are all listed as registered specialisms, which means the home has declared competence in these areas to the regulator. The published report does not include specific detail on care plan quality, dementia training content, GP access arrangements, or food and nutrition practices.Is this home caring?
The inspection rated this domain Good. No specific inspector observations of staff interactions, resident testimony, or examples of dignity and respect in practice are included in the published report. The home supports adults with dementia, mental health conditions, and physical disabilities, all of which require attentive, respectful care.Is the home responsive?
The inspection rated this domain Good. No specific detail on activity programmes, individual engagement, complaint handling, or end-of-life planning is included in the published report. The home supports people with a range of conditions that require tailored, responsive approaches to daily life.Is the home well-led?
The inspection rated this domain Good, following a previous rating of Requires Improvement. This improvement in the Well-led domain is particularly significant because leadership quality is strongly predictive of overall care trajectory. The nominated individual is named in registration data as Mr Fatih Tekin of MISTIS Ltd. The published report does not include observations of management visibility, staff culture, governance processes, or how the home handles complaints and incidents.
Source: CQC inspection report →
What the evidence base says
The home provides specialist support for adults under 65 with complex needs, alongside traditional elderly care. Their experience spans dementia care, mental health conditions and physical disabilities. Staff here work with residents living with dementia, showing the patience and understanding these conditions require. The home's experience with mental health conditions alongside dementia means they're equipped for residents with multiple care needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Havengore House has moved from Requires Improvement to Good across all five domains, which is a meaningful and positive step. However, the published inspection report contains limited specific detail, so most scores reflect a confirmed positive direction rather than strong evidential depth.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Visitors frequently mention the caring nature of the staff team, describing them as compassionate and professional in their approach. The atmosphere feels pleasant and welcoming, with residents appearing happy during family visits. There's a programme of activities including visiting entertainers and birthday celebrations that helps create moments of joy.
What inspectors have recorded
How it sits against good practice
While some families have found the reality different from initial expectations, particularly around outings and facilities, others value the genuine kindness shown by care staff.
Worth a visit
Havengore House Residential Care Home, at 27 Fairfield Road, Leigh-on-Sea, was rated Good at its inspection in January 2022, with all five domains (Safe, Effective, Caring, Responsive, and Well-led) achieving that rating. Importantly, this represents a step up from a previous Requires Improvement rating, suggesting the leadership team identified and addressed real problems. A subsequent regulatory review in July 2023 found no reason to change that rating, which offers some reassurance that the improvement has been sustained. The main limitation here is that the published inspection report contains very little specific detail. There are no direct quotes from residents or relatives, no descriptions of staff interactions observed by inspectors, and no specifics on staffing levels, dementia training, activities, or food quality. This means the Good rating is confirmed but cannot be independently contextualised for you. Before making a decision, visit the home on a weekday afternoon (when activities should be happening), ask to see last week's actual staffing rota rather than a template, and find out specifically how staff are trained in dementia care. Ask what happens on the night shift and whether the home uses agency staff regularly.
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In Their Own Words
How Havengore House Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Kind staff create warm atmosphere for residents needing specialist care
Residential home in Leigh-on-sea: True Peace of Mind
When you're looking for somewhere that understands complex care needs, finding genuinely compassionate staff matters most. Havengore House in Leigh-on-Sea supports residents with dementia, mental health conditions and physical disabilities. Families visiting here often comment on how content their relatives seem, with staff who show real patience and kindness in their daily care.
Who they care for
The home provides specialist support for adults under 65 with complex needs, alongside traditional elderly care. Their experience spans dementia care, mental health conditions and physical disabilities.
Staff here work with residents living with dementia, showing the patience and understanding these conditions require. The home's experience with mental health conditions alongside dementia means they're equipped for residents with multiple care needs.
“While some families have found the reality different from initial expectations, particularly around outings and facilities, others value the genuine kindness shown by care staff.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Havengore House has moved from Requires Improvement to Good across all five domains, which is a meaningful and positive step. However, the published inspection report contains limited specific detail, so most scores reflect a confirmed positive direction rather than strong evidential depth.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Visitors frequently mention the caring nature of the staff team, describing them as compassionate and professional in their approach. The atmosphere feels pleasant and welcoming, with residents appearing happy during family visits. There's a programme of activities including visiting entertainers and birthday celebrations that helps create moments of joy.
What inspectors have recorded
How it sits against good practice
While some families have found the reality different from initial expectations, particularly around outings and facilities, others value the genuine kindness shown by care staff.
Worth a visit
Havengore House Residential Care Home, at 27 Fairfield Road, Leigh-on-Sea, was rated Good at its inspection in January 2022, with all five domains (Safe, Effective, Caring, Responsive, and Well-led) achieving that rating. Importantly, this represents a step up from a previous Requires Improvement rating, suggesting the leadership team identified and addressed real problems. A subsequent regulatory review in July 2023 found no reason to change that rating, which offers some reassurance that the improvement has been sustained. The main limitation here is that the published inspection report contains very little specific detail. There are no direct quotes from residents or relatives, no descriptions of staff interactions observed by inspectors, and no specifics on staffing levels, dementia training, activities, or food quality. This means the Good rating is confirmed but cannot be independently contextualised for you. Before making a decision, visit the home on a weekday afternoon (when activities should be happening), ask to see last week's actual staffing rota rather than a template, and find out specifically how staff are trained in dementia care. Ask what happens on the night shift and whether the home uses agency staff regularly.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Havengore House Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Havengore House Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Kind staff create warm atmosphere for residents needing specialist care
Residential home in Leigh-on-sea: True Peace of Mind
When you're looking for somewhere that understands complex care needs, finding genuinely compassionate staff matters most. Havengore House in Leigh-on-Sea supports residents with dementia, mental health conditions and physical disabilities. Families visiting here often comment on how content their relatives seem, with staff who show real patience and kindness in their daily care.
Who they care for
The home provides specialist support for adults under 65 with complex needs, alongside traditional elderly care. Their experience spans dementia care, mental health conditions and physical disabilities.
Staff here work with residents living with dementia, showing the patience and understanding these conditions require. The home's experience with mental health conditions alongside dementia means they're equipped for residents with multiple care needs.
The home & environment
The home maintains good standards of cleanliness throughout, with no unpleasant odours that can sometimes affect care settings. While the outdoor space has been reduced over recent years, the home organises indoor entertainment and activities. Food arrangements have varied, with occasional gaps in dedicated kitchen staffing.
“While some families have found the reality different from initial expectations, particularly around outings and facilities, others value the genuine kindness shown by care staff.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
