What families say

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness60
• Activities & engagement65
• Food quality62
• Healthcare58
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2023-03-14

• Is this home safe?

  Not yet rated
  The Safe domain was rated Requires Improvement at the January 2024 assessment, making it the only domain not to achieve a Good rating. The published summary does not specify which aspect of safety fell short, whether that relates to staffing numbers, medicines management, falls prevention, or another area. The home has 109 beds and cares for people with dementia and physical disabilities, a combination that places higher-than-average demands on safe staffing. This Requires Improvement rating sits alongside four Good ratings in other domains, suggesting the issues may be specific rather than systemic, but that cannot be confirmed without seeing the full report.
  Verified by inspector

• Is the care effective?

  Not yet rated
  The Effective domain was rated Good at the January 2024 assessment. This domain covers how well the home plans and delivers care, including training, care planning, access to healthcare, and nutrition. A Good rating here indicates inspectors were satisfied that staff had the skills and knowledge to meet residents' needs and that care plans were adequate. The home lists dementia, physical disabilities, and sensory impairment as specialisms, all of which require specific training and adapted approaches. The published summary does not provide specific examples of care plan quality, training content, or healthcare access arrangements.
  Verified by inspector

• Is this home caring?

  Not yet rated
  The Caring domain was rated Good at the January 2024 assessment. This is the domain most directly related to whether staff are kind, whether your parent is treated with respect, and whether their dignity is maintained in personal care. A Good rating here indicates inspectors found staff interactions to be satisfactory or better. The published summary does not include specific observations of how staff spoke to residents, whether they used preferred names, or how they responded to distress. No verbatim quotes from residents or relatives are available in the published text.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated
  The Responsive domain was rated Good at the January 2024 assessment. This domain covers whether the home tailors care to individual needs, whether activities are meaningful, whether complaints are handled well, and whether end-of-life care is planned. A Good rating indicates inspectors found the home was meeting people's individual needs adequately. The home cares for a wide range of needs including dementia, physical disabilities, and sensory impairment, which requires a genuinely varied and adaptable activities programme. The published summary does not describe specific activities, individual engagement approaches, or complaint handling examples.
  Verified by inspector

• Is the home well-led?

  Not yet rated
  The Well-led domain was rated Good at the January 2024 assessment. This domain covers the quality of management, governance processes, whether staff feel supported, and whether the home learns from incidents and complaints. The home is run by Runwood Homes Limited and has a registered manager in post. A Good Well-led rating, particularly following a previous overall Requires Improvement rating, suggests meaningful improvement in governance. The published summary does not describe the management culture in specific terms or indicate how long the current manager has been in post.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team supports residents with dementia, physical disabilities and sensory impairments. They're equipped to care for adults of all ages, including those under 65 who need specialist residential support. Staff have experience supporting residents with different types of dementia. The home provides specialist dementia care as part of their core services, with facilities and routines adapted for residents living with cognitive changes. All areas worth probing directly during a visit.