The Grange Retirement Home (Chertsey)
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds62
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2024-06-29
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors frequently describe the carers as patient and friendly, with several families noting how staff take time to connect with residents. The home runs a programme of activities that helps keep residents engaged throughout the day. Many relatives appreciate seeing their loved ones participating in structured activities or enjoying quiet time in the gardens.
The eight family priority themes
- Staff warmth70
- Compassion & dignity70
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership65
- Resident happiness70
What inspectors found
Inspected 2024-06-29
Is this home safe?
Is the care effective?
The August 2024 assessment rated this domain Good. The home is registered to provide nursing care, treatment of disease and disorder, and diagnostic and screening procedures, indicating a clinical remit beyond basic personal care. Dementia is listed as a specialism, which implies a requirement for trained staff and appropriate care planning processes. No specific findings about care plan quality, GP access, medicines management, or dementia training content are reproduced in the available inspection text.Is this home caring?
The August 2024 assessment rated this domain Good. No inspector observations about staff interactions, resident dignity, use of preferred names, or response to distress are reproduced in the available inspection text. The Good rating is a positive signal, but without specific supporting detail it is not possible to describe to families what caring looks like in practice at this home.Is the home responsive?
The August 2024 assessment rated this domain Good. The home accepts residents with a wide range of needs including dementia, physical disabilities, and sensory impairments, suggesting it has experience tailoring care to diverse individuals. No specific findings about activity programmes, one-to-one engagement, end-of-life planning, or individual preference records are reproduced in the available inspection text.Is the home well-led?
The August 2024 assessment rated this domain Good. The registered manager is named as Mrs Anjaleena Kuriakose, and the nominated individual is Mrs Anne Marie Marrah. The home has been inspected six times since registration, which suggests an established track record. The overall Requires Improvement rating linked to the June 2024 inspection raises a question about whether governance or leadership was part of the concern at that point, but because individual domain scores from that inspection are not published, this cannot be confirmed or ruled out.
Source: CQC inspection report →
What the evidence base says
The home welcomes adults of all ages who need support, including younger people with physical disabilities. They have experience caring for residents with sensory impairments and provide specialist dementia care. The team supports residents living with dementia through patient, person-centred care. Staff understand the importance of maintaining routines and providing gentle encouragement with daily activities. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Grange Retirement Home received a Good rating across all five domains at its most recent published assessment in August 2024, which is a positive signal, but the overall rating recorded on the provider profile is Requires Improvement following an earlier inspection in June 2024. Because none of the individual domain scores from that June 2024 inspection are published, it is not possible to pinpoint exactly where concerns arose, and families should treat this uncertainty as the main reason to ask direct questions before committing.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors frequently describe the carers as patient and friendly, with several families noting how staff take time to connect with residents. The home runs a programme of activities that helps keep residents engaged throughout the day. Many relatives appreciate seeing their loved ones participating in structured activities or enjoying quiet time in the gardens.
What inspectors have recorded
Staff show patience and kindness in their daily interactions with residents, something that families particularly value. The team works to keep residents engaged through various activities and encourages use of the outdoor spaces.
How it sits against good practice
Getting the right feel when you visit really matters – why not arrange to look around and meet the team yourself?
Worth a visit
The Grange Retirement Home in Chertsey was assessed as Good across all five inspection domains (Safe, Effective, Caring, Responsive, and Well-led) at its most recent published assessment in August 2024. The home is registered for 62 beds and accepts adults of all ages living with dementia, physical disabilities, and sensory impairments, indicating a broad specialist remit. The registered manager is named in the published record, and a nominated individual is also identified, suggesting a formal governance structure is in place. However, the overall provider profile carries a Requires Improvement rating linked to an earlier inspection in June 2024, and the individual domain scores from that inspection are not publicly available, making it impossible to know where specific concerns arose or whether they have been fully resolved. Before visiting, you should ask the manager directly what prompted the Requires Improvement outcome, what specific changes have been made since, and whether a re-inspection has been scheduled. On your visit, pay close attention to how staff interact with residents in corridors and communal areas, the cleanliness and atmosphere of the building, and whether the manager is visibly present and able to answer your questions without hesitation.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Grange Retirement Home (Chertsey) measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Grange Retirement Home (Chertsey) describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring staff bring warmth to this Chertsey care home
Compassionate Care in Chertsey at The Grange Retirement Home
Families visiting The Grange Retirement Home in Chertsey often mention the genuine kindness shown by care staff. This established home provides support for older adults, including those living with dementia or physical disabilities. Set in landscaped grounds, the home offers both indoor activities and garden access for residents who enjoy spending time outdoors.
Who they care for
The home welcomes adults of all ages who need support, including younger people with physical disabilities. They have experience caring for residents with sensory impairments and provide specialist dementia care.
The team supports residents living with dementia through patient, person-centred care. Staff understand the importance of maintaining routines and providing gentle encouragement with daily activities.
“Getting the right feel when you visit really matters – why not arrange to look around and meet the team yourself?”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Grange Retirement Home received a Good rating across all five domains at its most recent published assessment in August 2024, which is a positive signal, but the overall rating recorded on the provider profile is Requires Improvement following an earlier inspection in June 2024. Because none of the individual domain scores from that June 2024 inspection are published, it is not possible to pinpoint exactly where concerns arose, and families should treat this uncertainty as the main reason to ask direct questions before committing.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors frequently describe the carers as patient and friendly, with several families noting how staff take time to connect with residents. The home runs a programme of activities that helps keep residents engaged throughout the day. Many relatives appreciate seeing their loved ones participating in structured activities or enjoying quiet time in the gardens.
What inspectors have recorded
Staff show patience and kindness in their daily interactions with residents, something that families particularly value. The team works to keep residents engaged through various activities and encourages use of the outdoor spaces.
How it sits against good practice
Getting the right feel when you visit really matters – why not arrange to look around and meet the team yourself?
Worth a visit
The Grange Retirement Home in Chertsey was assessed as Good across all five inspection domains (Safe, Effective, Caring, Responsive, and Well-led) at its most recent published assessment in August 2024. The home is registered for 62 beds and accepts adults of all ages living with dementia, physical disabilities, and sensory impairments, indicating a broad specialist remit. The registered manager is named in the published record, and a nominated individual is also identified, suggesting a formal governance structure is in place. However, the overall provider profile carries a Requires Improvement rating linked to an earlier inspection in June 2024, and the individual domain scores from that inspection are not publicly available, making it impossible to know where specific concerns arose or whether they have been fully resolved. Before visiting, you should ask the manager directly what prompted the Requires Improvement outcome, what specific changes have been made since, and whether a re-inspection has been scheduled. On your visit, pay close attention to how staff interact with residents in corridors and communal areas, the cleanliness and atmosphere of the building, and whether the manager is visibly present and able to answer your questions without hesitation.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Grange Retirement Home (Chertsey) measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Grange Retirement Home (Chertsey) describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring staff bring warmth to this Chertsey care home
Compassionate Care in Chertsey at The Grange Retirement Home
Families visiting The Grange Retirement Home in Chertsey often mention the genuine kindness shown by care staff. This established home provides support for older adults, including those living with dementia or physical disabilities. Set in landscaped grounds, the home offers both indoor activities and garden access for residents who enjoy spending time outdoors.
Who they care for
The home welcomes adults of all ages who need support, including younger people with physical disabilities. They have experience caring for residents with sensory impairments and provide specialist dementia care.
The team supports residents living with dementia through patient, person-centred care. Staff understand the importance of maintaining routines and providing gentle encouragement with daily activities.
Management & ethos
Staff show patience and kindness in their daily interactions with residents, something that families particularly value. The team works to keep residents engaged through various activities and encourages use of the outdoor spaces.
The home & environment
The home serves freshly prepared meals that families generally speak well of. The building itself appears clean and well-maintained to visitors, with pleasant outdoor spaces including landscaped gardens where residents can spend time when weather permits.
“Getting the right feel when you visit really matters – why not arrange to look around and meet the team yourself?”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
