Broad Oak Manor Nursing Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds23
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2020-02-11
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Relatives talk about how their loved ones settle into life here, often becoming more confident and engaged than they'd been in months. The staff create a real sense of community through daily activities and gentle encouragement, helping residents feel part of something rather than just cared for. There's a warmth in the way carers interact with residents that families particularly value.
The eight family priority themes
- Staff warmth85
- Compassion & dignity90
- Cleanliness70
- Activities & engagement68
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness75
What inspectors found
Inspected 2020-02-11
Is this home safe?
Is the care effective?
The home received a Good rating for effective at its November 2019 inspection. This domain covers training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism, which implies staff should have specific training beyond a basic induction. The published summary does not describe the content of dementia training, how often care plans are reviewed, or how GP and specialist access is arranged. A Good rating confirms inspectors found the home met required standards across this domain at the time of inspection.Is this home caring?
The home received an Outstanding rating for caring at its November 2019 inspection. This is the highest possible rating and is awarded when inspectors find specific, consistent evidence that staff go clearly beyond expected standards in treating residents with warmth, dignity, and respect. The published summary does not reproduce the specific observations or quotes that led to this rating, which is a limitation of the available text. The Outstanding rating itself is nonetheless a strong signal, as fewer than five per cent of care homes in England achieve it in any single domain.Is the home responsive?
The home received a Good rating for responsive at its November 2019 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful and varied, and whether the home responds well to complaints. The published summary does not describe specific activities, how individual preferences are captured, or how the home handles feedback. A Good rating confirms inspectors found the home met required standards in responsiveness at the time of inspection.Is the home well-led?
The home received a Good rating for well-led at its November 2019 inspection. The home is run by a named family partnership, L Adams and J Adams, with a registered manager, Ms Jessica Lepoidevin, listed as responsible. A Good well-led rating confirms inspectors found adequate governance, accountability, and culture at the time of inspection. The published summary does not describe the manager's visibility, tenure, or how staff are supported to raise concerns. A desk-based review in July 2023 found no reason to change the overall rating.
Source: CQC inspection report →
What the evidence base says
The home provides nursing care for older people and those living with dementia, as well as supporting younger adults with nursing needs. For residents with dementia, the team focuses on maintaining connections and encouraging participation in daily life where possible. The secure garden areas and thoughtfully arranged indoor spaces help people feel settled while staying safe. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Broad Oak Manor Nursing Home scores well overall, lifted significantly by its Outstanding rating for caring, which reflects strong evidence of warmth and dignity. Scores in activities, food, and cleanliness are more cautious because the published inspection report contains limited specific detail in those areas.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Relatives talk about how their loved ones settle into life here, often becoming more confident and engaged than they'd been in months. The staff create a real sense of community through daily activities and gentle encouragement, helping residents feel part of something rather than just cared for. There's a warmth in the way carers interact with residents that families particularly value.
What inspectors have recorded
Staff here bring patience and kindness to their work, with families describing carers who remember the small things that matter to each resident. The team's approach to end-of-life care stands out, with relatives talking about the dignity and comfort provided during difficult times. One family member did express concerns about the owners' priorities, though most describe consistent, caring support.
How it sits against good practice
If you're considering Broad Oak Manor, visiting in person will give you the clearest sense of whether it feels right for your family.
Worth a visit
Broad Oak Manor Nursing Home, based in Hertford, was rated Good overall at its last inspection in November 2019, with an Outstanding rating for caring. That Outstanding caring rating is significant: inspectors reserve it for homes where the evidence of warmth, dignity, and respect goes clearly beyond what is simply expected. The home is registered to care for adults over and under 65, including people living with dementia, and has 23 beds. It is a small nursing home run by a named family partnership with a registered manager in post. The main limitation of this report is its age. The inspection took place in November 2019, more than five years ago, and the detail available in the published summary is limited. A desk-based review in July 2023 found no reason to change the rating, but that is not the same as a full re-inspection. Before visiting, ask the home what has changed since 2019, including any changes to the registered manager, staffing levels, and ownership. On the visit itself, watch how staff interact with residents in corridors and communal spaces, whether people are addressed by name and at their own pace, and ask to see the activity programme and a sample weekly menu.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Broad Oak Manor Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Broad Oak Manor Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets comfort in Hertford's leafy countryside
Broad Oak Manor Nursing Home – Expert Care in Hertford
Families searching for thoughtful nursing care often find themselves drawn to Broad Oak Manor Nursing Home in East Hertford. Set within peaceful grounds with mature trees and a walled garden, this converted manor house offers skilled nursing for people living with dementia and those needing round-the-clock support. The home's established team brings warmth and patience to daily life, though some families have raised questions about admission processes and costs.
Who they care for
The home provides nursing care for older people and those living with dementia, as well as supporting younger adults with nursing needs.
For residents with dementia, the team focuses on maintaining connections and encouraging participation in daily life where possible. The secure garden areas and thoughtfully arranged indoor spaces help people feel settled while staying safe.
“If you're considering Broad Oak Manor, visiting in person will give you the clearest sense of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Broad Oak Manor Nursing Home scores well overall, lifted significantly by its Outstanding rating for caring, which reflects strong evidence of warmth and dignity. Scores in activities, food, and cleanliness are more cautious because the published inspection report contains limited specific detail in those areas.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Relatives talk about how their loved ones settle into life here, often becoming more confident and engaged than they'd been in months. The staff create a real sense of community through daily activities and gentle encouragement, helping residents feel part of something rather than just cared for. There's a warmth in the way carers interact with residents that families particularly value.
What inspectors have recorded
Staff here bring patience and kindness to their work, with families describing carers who remember the small things that matter to each resident. The team's approach to end-of-life care stands out, with relatives talking about the dignity and comfort provided during difficult times. One family member did express concerns about the owners' priorities, though most describe consistent, caring support.
How it sits against good practice
If you're considering Broad Oak Manor, visiting in person will give you the clearest sense of whether it feels right for your family.
Worth a visit
Broad Oak Manor Nursing Home, based in Hertford, was rated Good overall at its last inspection in November 2019, with an Outstanding rating for caring. That Outstanding caring rating is significant: inspectors reserve it for homes where the evidence of warmth, dignity, and respect goes clearly beyond what is simply expected. The home is registered to care for adults over and under 65, including people living with dementia, and has 23 beds. It is a small nursing home run by a named family partnership with a registered manager in post. The main limitation of this report is its age. The inspection took place in November 2019, more than five years ago, and the detail available in the published summary is limited. A desk-based review in July 2023 found no reason to change the rating, but that is not the same as a full re-inspection. Before visiting, ask the home what has changed since 2019, including any changes to the registered manager, staffing levels, and ownership. On the visit itself, watch how staff interact with residents in corridors and communal spaces, whether people are addressed by name and at their own pace, and ask to see the activity programme and a sample weekly menu.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Broad Oak Manor Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Broad Oak Manor Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets comfort in Hertford's leafy countryside
Broad Oak Manor Nursing Home – Expert Care in Hertford
Families searching for thoughtful nursing care often find themselves drawn to Broad Oak Manor Nursing Home in East Hertford. Set within peaceful grounds with mature trees and a walled garden, this converted manor house offers skilled nursing for people living with dementia and those needing round-the-clock support. The home's established team brings warmth and patience to daily life, though some families have raised questions about admission processes and costs.
Who they care for
The home provides nursing care for older people and those living with dementia, as well as supporting younger adults with nursing needs.
For residents with dementia, the team focuses on maintaining connections and encouraging participation in daily life where possible. The secure garden areas and thoughtfully arranged indoor spaces help people feel settled while staying safe.
Management & ethos
Staff here bring patience and kindness to their work, with families describing carers who remember the small things that matter to each resident. The team's approach to end-of-life care stands out, with relatives talking about the dignity and comfort provided during difficult times. One family member did express concerns about the owners' priorities, though most describe consistent, caring support.
The home & environment
The manor house setting gives residents plenty of space to enjoy, from quiet corners indoors to the walled garden that offers privacy and fresh air. Families mention how the grounds—with their established trees and secure paths—become favourite spots for residents to spend time, especially during warmer months.
“If you're considering Broad Oak Manor, visiting in person will give you the clearest sense of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
