Broome End Care Home Stansted

What families say

Families have noticed how staff here treat residents with real respect and emotional understanding. Even during the most challenging times, the team's commitment to maintaining quality of life hasn't wavered.

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2018-12-01

• Is this home safe?

  Good
  The Safe domain was rated Good at the October 2018 inspection, representing an improvement from the previous Requires Improvement rating. This suggests the home had addressed earlier safety shortfalls, which may have related to areas such as medicines management, staffing, or risk assessment. No specific observations, incident data, or staffing numbers are reproduced in the available inspection text. The home is registered as a dementia specialist, meaning safe environments and appropriate responses to behaviours that may cause distress are particularly important. Given the inspection is now over six years old, current safety arrangements should be verified directly with the home.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the October 2018 inspection. For a home with a dementia specialism, this domain encompasses staff training in dementia care, the quality and personalisation of care plans, nutrition and hydration support, and access to healthcare professionals including GPs and specialist nurses. No specific detail about training content, care plan review frequency, food quality observations, or GP access arrangements is included in the available text. The improvement from Requires Improvement suggests these areas were strengthened following the previous inspection.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the October 2018 inspection. This domain covers how staff treat residents — whether interactions are warm and unhurried, whether privacy and dignity are consistently respected, and whether residents are supported to maintain independence where possible. No direct quotes from residents or relatives, and no specific inspector observations about individual interactions, are reproduced in the available inspection text. The Good rating indicates standards in this area met the required threshold at the time of inspection.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the October 2018 inspection. This domain covers whether the home provides meaningful, varied activities tailored to individuals, how well it responds to changing needs, and how it handles complaints and end-of-life care planning. For a dementia-specialist home, Responsive also encompasses whether people at advanced stages of dementia — who may not be able to join group activities — receive one-to-one engagement. No specific activity descriptions, individual engagement examples, or complaint-handling detail are included in the available report text.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good at the October 2018 inspection, and this represents the most significant improvement from the previous Requires Improvement rating. A named Registered Manager (Mrs Catherine Anne Newland) and Nominated Individual (Mr Haris Khan) are recorded, indicating a defined leadership structure. The improvement across all five domains from the previous inspection suggests leadership drove meaningful change rather than cosmetic compliance. No detail about manager tenure, staff culture, governance systems, or how the home handles feedback from families is available in the published text. The last full inspection was over six years ago, meaning leadership continuity should be confirmed directly.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The home provides specialist dementia support alongside general care for adults both under and over 65. For those living with dementia, the team brings understanding and patience to their approach. Families have found comfort in how staff maintain residents' dignity throughout their journey. All areas worth probing directly during a visit.