Casa di Lusso Care Home

What families say

Families describe walking into a place that feels alive — residents chatting with cheerful staff, youth groups visiting, entertainment happening in the lounges. There's a sense that people genuinely want to be there, from the residents who've settled well to the staff who take time to connect despite busy schedules.

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement68
• Food quality68
• Healthcare70
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2019-01-04

• Is this home safe?

  Not yet rated
  The Safe domain was rated Good at the July 2025 inspection. This is a significant improvement from the home's previous Requires Improvement rating, which had raised concerns across the service. The published report does not include specific detail about what inspectors observed, but a Good rating in Safe generally requires inspectors to be satisfied with medicines management, incident handling, staffing levels, and infection control. No specific concerns or enforcement actions are recorded in the available findings. The home is a large 90-bed nursing home, which means the adequacy of night staffing and agency use are particularly important questions to pursue directly.
  Verified by inspector

• Is the care effective?

  Not yet rated
  The Effective domain was rated Good at the July 2025 inspection. This domain covers whether staff have the right training and knowledge, whether care plans are accurate and up to date, whether residents get appropriate healthcare access, and whether food and nutrition needs are met. The home lists dementia as a specialism, which means inspectors would expect to see dementia-specific training in place. No specific observations, quotes, or data points are available in the published findings for this domain. The previous Requires Improvement rating means the home was found lacking in at least some of these areas before, so it is worth asking what specifically changed.
  Verified by inspector

• Is this home caring?

  Not yet rated
  The Caring domain was rated Good at the July 2025 inspection. This is the domain that matters most to families: it covers whether staff are kind and respectful, whether your parent is treated with dignity, and whether their independence is encouraged rather than replaced by task-focused routines. The previous Requires Improvement rating across the service suggests that care quality has improved since the last full inspection, but the published report contains no direct observations, resident quotes, or staff interaction examples that would allow independent verification of what Good looks like in practice at this home. No concerns are recorded.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated
  The Responsive domain was rated Good at the July 2025 inspection. This domain covers whether the home organises itself around the individual needs and preferences of the people who live there, including activities, social engagement, and end-of-life care. Given the home supports dementia, mental health conditions, and physical disabilities across 90 beds, responsiveness to individual need is particularly complex and important. No specific examples of activities, individual care arrangements, or end-of-life planning are described in the published inspection findings. The improvement from Requires Improvement is a positive signal, but the detail needed to assess quality in this area is not available from the published text.
  Verified by inspector

• Is the home well-led?

  Not yet rated
  The Well-led domain was rated Good at the July 2025 inspection. A named registered manager, Mrs Sareena Modommattathil, is confirmed in post, alongside a nominated individual, Mr Christopher David Ridgard, representing the provider N. Notaro Homes Limited. Strong leadership is particularly significant here given the home's previous Requires Improvement rating: a Good in Well-led suggests inspectors found evidence that the management team had identified problems, acted on them, and established governance processes to sustain improvement. The published findings do not describe specific examples of how this was achieved, such as audit processes, staff meetings, or family feedback mechanisms.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The home supports people over and under 65 with dementia, physical disabilities, and mental health conditions. This mix means they're equipped for residents who need both mobility support and specialist dementia care. They've developed real expertise with challenging dementia cases, including residents whose behaviours have been too complex for other homes. The team demonstrates solid knowledge of dementia support needs while maintaining the patience and understanding these conditions demand. All areas worth probing directly during a visit.