Dementia Care Home

Chaseview Care Home

Water Street, Burntwood, Staffordshire, WS7 1AW

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds60
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
  • Last inspected2018-10-26

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness60
  • Activities & engagement50
  • Food quality50
  • Healthcare60
  • Management & leadership65
  • Resident happiness55
Section 02

What inspectors found

Inspected 2018-10-26

  • Is this home safe?

    Good
    Safe was rated Good at the last full inspection in August 2020, having previously contributed to a Requires Improvement overall rating. This improvement suggests the home addressed whatever safety concerns were identified earlier. No specific detail about staffing ratios, medicines management, falls prevention, or infection control practices is available in the published summary. The regulator reviewed information in July 2023 and did not identify concerns sufficient to trigger a reassessment.
    Verified by inspector
  • Is the care effective?

    Good
    Effective was rated Good at the last full inspection in August 2020. This domain covers care planning, staff training, healthcare access, and nutrition. No specific detail is available in the published summary about how often care plans are reviewed, whether families are involved in reviews, or what dementia training staff have completed. The home is registered as a dementia specialism provider, which requires a baseline of relevant competence, but the inspection findings do not describe what that looks like in practice.
    Verified by inspector
  • Is this home caring?

    Good
    Caring was rated Good at the last full inspection in August 2020. This domain covers staff warmth, dignity, respect, and independence. No specific inspector observations, resident testimony, or family quotes are available in the published summary to illustrate what this looks like day to day. The Good rating does indicate the inspection team found no significant concerns, but the detail required to build confidence in this area simply is not available from the published record.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    Responsive was rated Good at the last full inspection in August 2020. This domain covers activities, individual engagement, and whether the home adapts to each person's changing needs. No specific detail about the type of activities on offer, how often they run, or how the home supports people who cannot join group sessions is available in the published summary. The home's registration as a dementia specialism provider implies some level of tailored programming, but this cannot be verified from the published findings.
    Verified by inspector
  • Is the home well-led?

    Good
    Well-led was rated Good at the last full inspection in August 2020, having previously been part of a Requires Improvement overall rating. A registered manager, Mrs Jennifer Margaret Khadoo, is named on the registration record, alongside a nominated individual, Ms Anna Gretchen Selby. The presence of both roles is a positive structural sign. No specific detail about management visibility, staff empowerment, governance processes, or how the home handles complaints is available in the published summary.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team at Chaseview supports residents across different life stages — from younger adults managing physical disabilities to older residents with complex nursing needs. Their dementia care services provide specialised support for those living with memory conditions. For families navigating dementia, Chaseview offers dedicated care from nursing staff trained in supporting residents through the different stages of memory loss. The home provides a secure environment where residents with dementia receive both nursing and personal care. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

Chaseview Nursing Home holds a Good rating across all five domains, having improved from Requires Improvement, which is genuinely encouraging. However, the most recent full inspection report dates from August 2020, meaning the detailed evidence behind these scores is now over four years old and cannot be relied upon to reflect current conditions.

Homes in West Midlands typically score 68–82.
DCC Recommendation

Worth a visit

Chaseview Nursing Home, on Water Street in Burntwood, holds a Good rating across all five inspection domains, having previously been rated Requires Improvement. That upward trajectory is meaningful: it suggests the management identified problems and made real changes. The home is registered to care for people over and under 65, including those living with dementia and physical disabilities, across 60 beds. It is operated by HC-One Limited, one of the UK's larger care home groups, with a named registered manager and nominated individual on record. The most important thing Sarah needs to know is that the last full published inspection took place in August 2020, making the underlying evidence more than four years old at the time of writing. The regulator reviewed available data in July 2023 and found no reason to reassess the rating, but that is a monitoring exercise, not a fresh inspection. It means the detail behind the Good rating, what staff warmth looks like day to day, how the dementia unit is run at night, what activities are on offer, cannot be verified from the published record alone. Before making any decision, visit in person, speak to the manager directly, and use the specific questions in this report to fill the gaps the published findings leave open.

The three questions to ask when you visit

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In Their Own Words

How Chaseview Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Chaseview Care Home says about itself

Specialist nursing care for complex health needs in Burntwood

Dedicated nursing home Support in Burntwood

When someone you love needs nursing support for dementia, physical disabilities or complex health conditions, finding the right environment matters deeply. Chaseview Nursing Home in Burntwood provides round-the-clock nursing care for adults of all ages, including those under 65 who need specialist support. The home welcomes residents with varying care needs, from physical disabilities to dementia care.

Care & specialisms

Who they care for

    The team at Chaseview supports residents across different life stages — from younger adults managing physical disabilities to older residents with complex nursing needs. Their dementia care services provide specialised support for those living with memory conditions.

    How they describe their dementia care

    For families navigating dementia, Chaseview offers dedicated care from nursing staff trained in supporting residents through the different stages of memory loss. The home provides a secure environment where residents with dementia receive both nursing and personal care.

    “If you're considering Chaseview for someone close to you, visiting in person will give you the clearest sense of whether it feels right for your family.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

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