Chasewater Mews Care Home

Who they care for

Chasewater Mews cares for adults over 65, including those living with dementia and physical disabilities.

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

Who they care for

• {"_thumbnail_id":"373957","county":"Staffordshire","_county":"field_6984c81707f16","postcode":"WS7 3XG","_postcode":"field_6984c857ad520","headline":"Nursing home in Burntwood: True Peace of Mind","_headline":"field_6984c8d0ad52b","description":"Chasewater Mews is a care home near Burntwood in the West Midlands. Professional care that helps residents progress and thrive","_description":"field_6984c901ad530","gmb_name":"Chasewater Mews Care Home","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\n160 High St, Chasetown, Burntwood WS7 3XG","_gmb_address":"field_6984c936ad533","gmb_phone":"01543 624809","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"4.0","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Professional care that helps residents progress and thrive","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Nursing home","_gmb_business":"field_69a771cc07ed9","copy_intro":"When you're looking for somewhere that combines genuine professionalism with real results, Chasewater Mews in Burntwood offers reassuring evidence of both. Families describe staff who are consistently kind and responsive, working in a clean, well-maintained environment. What particularly stands out is how residents seem to progress here \u2014 with one family noting visible improvements in their relative since moving in.","_copy_intro":"field_69a7744107eda","copy_facilities":"The home keeps everything clean and well-maintained, something families consistently notice and appreciate. Food gets positive mentions too, contributing to an environment where the practical details are properly sorted.","_copy_facilities":"field_69a7745807edc","copy_management":"Management handles things promptly and thoroughly when families need them. Staff show real consistency in their kindness and professionalism \u2014 the sort of reliability that matters when you're trusting them with someone you love.","_copy_management":"field_69a7746a07edd","copy_specialisms":"Chasewater Mews cares for adults over 65, including those living with dementia and physical disabilities.","_copy_specialisms":"field_69a7747507ede","copy_closing":"If you're weighing up options in the Burntwood area, visiting Chasewater Mews could help you get a feel for their professional yet caring approach.","_copy_closing":"field_69a7749607ee0","address_1":"160 High Street","_address_1":"field_6984c77407f13","address_2":"Chasetown","_address_2":"field_6984c77f07f14","town_city":"Burntwood","_town_city":"field_6984c78607f15","local_authority":"Staffordshire","_local_authority":"field_6984c86cad522","cqc_report_date":"2025-08-26T13:35:19Z","_cqc_report_date":"field_6984c87aad523","service_type":"Nursing home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-19607844906","_cqc_link":"field_6984c886ad524","sitelink":"http:\/\/www.seatoncourt.co.uk\/","_sitelink":"field_6984c8a6ad528","service_provider":"Stafford Invest Ltd","_service_provider":"field_6984c8adad529","regional_location":"West Midlands","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/lh3.googleusercontent.com\/p\/AF1QipON_LP3eAh0XG_tMIfBt3dqL8vgToliWEeR1Z2j","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Chasewater+Mews+Care+Home\/@52.675721,-1.9427013,16z\/data=!4m10!1m2!2m1!1sChasewater+Mews,+160+High+Street,+Burntwood,+WS7+3XG!3m6!1s0x4870a1a43e08f80b:0xfe5bbb46243de5f1!8m2!3d52.675721!4d-1.9336891!15sCjRDaGFzZXdhdGVyIE1ld3MsIDE2MCBIaWdoIFN0cmVldCwgQnVybnR3b29kLCBXUzcgM1hHWjMiMWNoYXNld2F0ZXIgbWV3cyAxNjAgaGlnaCBzdHJlZXQgYnVybnR3b29kIHdzNyAzeGeSAQxudXJzaW5nX2hvbWWaASNDaFpEU1VoTk1HOW5TMFZKUTBGblNVUkVkRTFRWTB0QkVBReABAPoBBQiZBRBC!16s%2Fg%2F11q1q8rn_8","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"5.0","_star_rating_count":"field_6984c9aaad53b","copy_what_people_say":"The atmosphere here feels cheerful and welcoming, according to families who visit. Staff across different departments maintain that same professional, caring approach whether they're nurses, carers, or management team members.","_copy_what_people_say":"field_69a7744a07edb","copy_dementia_":"The home provides specialist dementia care as part of its services, supporting people who need this additional expertise.","_copy_dementia_":"field_69a7748807edf","postcode_relationship":"15936","_postcode_relationship":"field_69bb02cad9442","latitude":"52.674113","_latitude":"field_69875b180a63e","longitude":"-1.933769","_longitude":"field_69875b210a63f","gmb_email":"","_gmb_email":"field_6984c985ad538","review_data":"[Emma louise Jones] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Cant fault this carehome! All the staff ive met are lovely,professional and nothing is ever too much for them, the place is always clean, ive not spent any time in the day room as my mom can't sit up , cant see or do anything for herself since having 3 strokes 1 year ago, It killed me knowing she had to go in a carehome at 66 yrs old, but I feel happy in the fact she's well looked after. | [L H] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: I can\u2019t say enough about how good this Care\/Nursing Home. The Management, Maintenance, Carers, Nurses, Cleaners, Chefs\u2026\u2026.. everyone I\u2019ve had the pleasure of meeting are amazing! Everyone is friendly, professional and very kind. Every person goes above and beyond. The place is so well organised and everything is taken care of and dealt with properly and immediately. The whole place is clean, the food is excellent, the atmosphere is cheerful and welcoming. I can\u2019t fault a single thing. I couldn\u2019t wish for a better team to be looking after my Mum. I feel so grateful and fortunate that a room became available there just when my Mum needed to go to a Care Home. My Mum has flourished and progressed so much since she moved here. Fantastic place, thank you everyone. | [Julie Dance] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Wonderful care given to my Father in law , staff were kind and very caring | [Katy Smith] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Don\u2019t like it","_review_data":"field_69ca61fad6d61","specialisms":"3","_specialisms":"field_6984c896ad526","specialisms_0_specialism_name":"Dementia","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Caring for adults over 65 yrs","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Physical disabilities","_specialisms_2_specialism_name":"field_69873d768bae1","features":"4","_features":"field_6984c9c6ad53e","features_0_featurename":"Friendly\/Welcoming","_features_0_featurename":"field_69873d298bae0","features_1_featurename":"Professional\/Skilled","_features_1_featurename":"field_69873d298bae0","features_2_featurename":"Cleanliness\/Hygiene","_features_2_featurename":"field_69873d298bae0","features_3_featurename":"Facilities\/Amenities","_features_3_featurename":"field_69873d298bae0","_dcc_cqc_beds":"68","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-05-12 22:03:55","_dcc_web_scan_blocked":"0","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"0","_dcc_web_fees_info":"0","_dcc_web_activities_programme":"0","_dcc_web_staff_profiles":"1","_dcc_web_photo_gallery":"1","_dcc_web_cqc_link":"1","_dcc_web_dementia_mention_reviews":"0","_dcc_web_scan_updated":"2026-05-12 22:03:56","_dcc_score_p1":"55","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"52","_dcc_score_p5":"60","_dcc_composite_score":"54","_dcc_score_band":"developing","_dcc_score_updated":"2026-05-12 22:03:56","cqcbc_location_id":"1-19607844906","cqcbc_provider_id":"1-19368056056","cqcbc_provider_name":"Chasewater Mews","cqcbc_brand_name":"","cqcbc_local_authority":"Staffordshire","cqcbc_address_line1":"160 High Street","cqcbc_town_city":"Burntwood","cqcbc_county":"Staffordshire","cqcbc_region":"West Midlands","cqcbc_postcode":"WS7 3XG","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"01543624809","cqcbc_website":"http:\/\/www.seatoncourt.co.uk\/","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2024-07-31","cqcbc_dormancy":"N","cqcbc_number_of_beds":"68","cqcbc_service_type":"Nursing homes","cqcbc_specialisms":"Caring for adults over 65 yrs, Dementia, Physical disabilities","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care, Treatment of disease, disorder or injury","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Good","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2025-06-30","cqcbc_last_inspection_date":"2025-06-30","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 08:33:18","cqcbc_family_score":"72","cqcbc_score_staff_warmth":"72","cqcbc_score_compassion_dignity":"72","cqcbc_score_resident_happiness":"70","cqcbc_score_cleanliness":"70","cqcbc_score_management_leadership":"72","cqcbc_score_activities_engagement":"65","cqcbc_score_food_quality":"65","cqcbc_score_healthcare":"70","cqcbc_score_explanation":"Chasewater Mews was rated Good across all five inspection domains, which is a solid foundation, but the published report contains limited specific detail, observations, or direct testimony to push scores higher. The score reflects confirmed Good ratings with insufficient granular evidence to verify what that looks like day to day.","cqcbc_checklist_verified":"[{\"title\":\"Overall Good rating confirmed\",\"detail\":\"The home received a Good rating across all five domains at the most recent inspection in June 2025, indicating no areas of concern were identified by inspectors.\",\"source\":\"Inspection rating record\"},{\"title\":\"Registered manager in post\",\"detail\":\"A named registered manager, Miss Sarah Jane Edwards, is recorded as being in post at the time of the inspection, alongside a nominated individual, Mr Francis James McGuinness.\",\"source\":\"Inspection registration record\"},{\"title\":\"Nursing care provided on site\",\"detail\":\"The home is registered to provide nursing care as well as personal care, meaning qualified nurses should be available on site rather than relying solely on GP visits for clinical needs.\",\"source\":\"Inspection registration record\"}]","cqcbc_checklist_mentioned":"[{\"title\":\"Dementia care specialism\",\"detail\":\"The home is registered to provide specialist dementia care, but the published inspection text does not describe the specific approaches, training, or environment adaptations used.\",\"source\":\"Inspection registration record\"},{\"title\":\"Physical disability support\",\"detail\":\"The home is registered to care for people with physical disabilities alongside older adults, but no specific detail about adapted equipment, accessible spaces, or specialist support is included in the published findings.\",\"source\":\"Inspection registration record\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"Not covered in the published inspection findings. Observe staff interactions directly on a visit, particularly in corridors and communal areas.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"Not covered in the published inspection findings. Ask how staff are trained to respond when someone with dementia becomes agitated or upset.\",\"source\":\"Ask the home directly\"},{\"title\":\"Residents not rushed\",\"detail\":\"Not covered in the published inspection findings. Watch the pace of staff interactions during a visit, particularly at mealtimes and when assisting with personal care.\",\"source\":\"Ask the home directly\"},{\"title\":\"Good food quality with choice\",\"detail\":\"Not covered in the published inspection findings. Ask to see a week's menu and, if possible, visit at a mealtime to see how food is served and whether your parent would enjoy the choices available.\",\"source\":\"Ask the home directly\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"Not covered in the published inspection findings. Walk through communal areas and a bedroom during your visit and note whether the environment is clean and free from unpleasant odours.\",\"source\":\"Ask the home directly\"},{\"title\":\"Varied activity programme\",\"detail\":\"Not covered in the published inspection findings. Ask to see the activity schedule for the past two weeks, not just a planned template.\",\"source\":\"Ask the home directly\"},{\"title\":\"Visible, approachable management\",\"detail\":\"Not covered in the published inspection findings. Note whether the manager is present and whether staff seem comfortable speaking to them during your visit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"Not covered in the published inspection findings. Observe whether staff knock before entering rooms and whether they speak to your parent respectfully and at eye level.\",\"source\":\"Ask the home directly\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"Not covered in the published inspection findings. Look for visual cues such as contrasting colours, clear signage, and memory boxes outside bedroom doors that help people with dementia navigate the building independently.\",\"source\":\"Ask the home directly\"},{\"title\":\"Families welcomed\",\"detail\":\"Not covered in the published inspection findings. Ask whether there is an open visiting policy and whether families are invited to care plan reviews.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"Not covered in the published inspection findings. Ask to see how the home records personal history, preferred routines, and communication needs for someone with dementia.\",\"source\":\"Ask the home directly\"},{\"title\":\"End-of-life plans in place\",\"detail\":\"Not covered in the published inspection findings. Ask how the home approaches advance care planning and whether a resident's wishes about end-of-life care are recorded and reviewed.\",\"source\":\"Ask the home directly\"},{\"title\":\"Home learns from incidents\",\"detail\":\"Not covered in the published inspection findings. Ask how many falls or incidents occurred in the past three months and what changes were made as a result.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"Not covered in the published inspection findings. Ask how many care staff are on duty during the day and overnight for the 68-bed home, and how many of those are permanent rather than agency staff.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"Not covered in the published inspection findings. Ask what dementia-specific training all staff complete, including housekeeping and kitchen staff, and how recently it was updated.\",\"source\":\"Ask the home directly\"},{\"title\":\"Communication with families\",\"detail\":\"Not covered in the published inspection findings. Ask how the home keeps families informed if their parent's health changes, and whether there is a named key worker for each person.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"Not covered in the published inspection findings. Ask how often care plans are formally reviewed and whether families are included in that process.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"Not covered in the published inspection findings. Ask specifically how many staff are on duty overnight across the 68 beds, and whether a qualified nurse is present throughout the night.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"Not covered in the published inspection findings. Ask what proportion of shifts in the past month were covered by agency staff, and whether agency workers are familiar with the home's residents.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"Not covered in the published inspection findings. Ask whether there is safe, accessible outdoor space and whether your parent would be supported to use it.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"Not covered in the published inspection findings. Ask how the home supports people with more advanced dementia who cannot participate in group activities.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Chasewater Mews, a 68-bed nursing home in Burntwood, was rated Good across all five inspection domains at its most recent assessment in June 2025. The home provides nursing care, personal care, and specialist support for people living with dementia and physical disabilities. A registered manager is in post, and the home is run by Stafford Invest Ltd. A Good rating across every domain is a positive baseline and means inspectors found no areas requiring improvement.\n\nThe main limitation of this report is that the published inspection text contains very little specific detail: no direct observations of care, no quotes from people living at the home or their families, and no examples of what good practice looks like in practice at Chasewater Mews. A Good rating tells you the standard was met but not how it feels to live there. Before choosing this home, arrange a visit during a mealtime or activity session and use the checklist questions above, particularly around night staffing ratios, agency staff use, dementia-specific training, and how one-to-one engagement is provided for those who cannot join group activities.","cqcbc_domain_safe":"{\"found\":\"The safe domain was rated Good at the June 2025 inspection. Beyond the rating itself, the published report does not include specific detail about staffing levels, medicines management, incident logging, or infection control practice at the home. The home holds nursing registration, which means qualified nurses should be on site to manage clinical risks. No concerns were raised by inspectors.\",\"quotes\":[],\"family_meaning\":\"A Good rating for safety is reassuring, but the evidence here is based on the rating alone rather than specific observations. Our Good Practice evidence base highlights that night-time is when safety is most likely to slip in care homes, particularly in larger homes like this one with 68 beds. Families in our review data frequently mention staff attentiveness as a core safety signal, and that is something you can only judge by visiting at different times of day. It is also worth asking specifically about how the home manages medicines for people with dementia, who may resist taking medication or have complex regimes.\",\"evidence_base\":\"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance is one of the most consistent predictors of safety lapses, because unfamiliar staff are less likely to notice subtle changes in a person's condition. Ask about permanent-to-agency ratios before you decide.\",\"watch_out\":\"Ask the manager to show you last week's actual staffing rota, not the planned template, and count how many permanent staff versus agency staff covered night shifts across the 68-bed home.\"}","cqcbc_domain_effective":"{\"found\":\"The effective domain was rated Good at the June 2025 inspection. The home is registered to provide specialist dementia care and nursing care, which requires staff to hold relevant qualifications and competencies. No specific detail about training content, care plan quality, GP access arrangements, or food quality is included in the published inspection text. No concerns were identified.\",\"quotes\":[],\"family_meaning\":\"For a home specialising in dementia care, the effective domain is where you want the most detail, and unfortunately this inspection report does not provide it. Good Practice research consistently shows that care plans work best when they are treated as living documents, updated at least monthly and co-produced with families. For your parent with dementia, a care plan that captures their life history, preferred name, communication style, and daily routine is not a bureaucratic exercise: it is what tells a night-shift nurse who your mum actually is. Ask to see an example care plan (anonymised) before you commit.\",\"evidence_base\":\"The Leeds Beckett rapid evidence review found that dementia training which covers non-verbal communication and person-centred approaches, rather than just clinical procedures, leads to measurable improvements in the quality of daily interactions. Ask what the training covers, not just whether it has been completed.\",\"watch_out\":\"Ask the manager how often care plans are reviewed and whether families are invited to take part. Then ask to see the dementia-specific training record for a care worker who joined the home in the past six months.\"}","cqcbc_domain_caring":"{\"found\":\"The caring domain was rated Good at the June 2025 inspection. No specific observations of staff interactions, quotes from people living at the home, or examples of dignity-preserving practice are included in the published report. The absence of concerns is positive, but the evidence base is thin.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity together account for a further 55.2%. A Good rating for caring is a necessary starting point, but the inspection findings here do not tell you whether staff knock before entering rooms, use your mum's preferred name, or take time to sit with her when she is distressed. These are things you can observe directly on a visit. Arrive unannounced if possible, watch how staff move through communal areas, and notice whether they make eye contact and speak at a pace your parent can follow.\",\"evidence_base\":\"Good Practice research shows that non-verbal communication is as important as verbal communication for people living with dementia. Staff who slow down, make eye contact, and use gentle touch appropriately produce measurably lower levels of agitation in the people they care for.\",\"watch_out\":\"During your visit, listen to how staff address your parent or other people in the home. Do they use preferred names or just first names by default? Do they crouch down to speak to someone seated, or talk across them to a colleague?\"}","cqcbc_domain_responsive":"{\"found\":\"The responsive domain was rated Good at the June 2025 inspection. No specific information about the activity programme, individual engagement, end-of-life care, or how the home responds to the needs of people with advanced dementia is included in the published text. The home is registered to support people with dementia and physical disabilities, which implies some tailored provision, but the inspection does not describe what that looks like.\",\"quotes\":[],\"family_meaning\":\"Resident happiness is cited in 27.1% of positive family reviews, and activities and engagement in a further 21.4%. For someone living with dementia, meaningful activity does not have to mean a structured group session: it can be folding towels, watering a plant, or looking through a photograph album with a member of staff. Good Practice research describes these as Montessori-based approaches, and they are particularly valuable for people who can no longer join group activities. The inspection does not tell you whether Chasewater Mews does this, so ask directly about one-to-one engagement and how the home supports people in the later stages of dementia.\",\"evidence_base\":\"The rapid evidence review found that individually tailored activities, including everyday household tasks that echo a person's previous life, significantly reduce agitation and improve wellbeing in people with moderate to advanced dementia, particularly when group participation is no longer possible.\",\"watch_out\":\"Ask to see the activity schedule from the past two weeks, not just the planned template for next week. Ask specifically what happened yesterday afternoon for someone who cannot join group sessions.\"}","cqcbc_domain_well_led":"{\"found\":\"The well-led domain was rated Good at the June 2025 inspection. A named registered manager, Miss Sarah Jane Edwards, is recorded as being in post, alongside nominated individual Mr Francis James McGuinness. The home is operated by Stafford Invest Ltd. No specific detail about management visibility, staff culture, governance processes, or how the home handles complaints is included in the published inspection text.\",\"quotes\":[],\"family_meaning\":\"Management quality matters enormously for families because it determines whether a Good rating today is maintained or whether standards drift over time. Our Good Practice evidence base identifies leadership stability as the strongest predictor of a home's quality trajectory. Communication with families is mentioned in 11.5% of positive reviews, and the absence of a formal family communication structure is one of the most common sources of distress when a parent's health changes quickly. Ask how long the current manager has been in post and whether there have been significant staffing changes in the past year.\",\"evidence_base\":\"The IFF Research review found that homes where staff feel able to raise concerns without fear of reprisal consistently perform better across all care domains. Ask staff directly whether they feel listened to: a manager who is genuinely visible and approachable tends to produce a team that is more confident and responsive.\",\"watch_out\":\"Ask the registered manager how long she has been in post at Chasewater Mews, and ask whether the same senior leadership team was in place at the time of the last inspection. Then ask how the home would contact you if your parent had a fall or health change overnight.\"}","cqcbc_ai_generated_date":"2026-05-07 08:33:18","_seopress_titles_title":"Chasewater Mews – Dementia, Residential, Respite & Nursing Home in Burntwood, Staffordshire","_seopress_titles_desc":"If you live near Burntwood, Staffordshire, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"The safe domain was rated Good at the June 2025 inspection. Beyond the rating itself, the published report does not include specific detail about staffing levels, medicines management, incident logging, or infection control practice at the home. The home holds nursing registration, which means qualified nurses should be on site to manage clinical risks. No concerns were raised by inspectors.","cqcbc_safe_family_meaning":"A Good rating for safety is reassuring, but the evidence here is based on the rating alone rather than specific observations. Our Good Practice evidence base highlights that night-time is when safety is most likely to slip in care homes, particularly in larger homes like this one with 68 beds. Families in our review data frequently mention staff attentiveness as a core safety signal, and that is something you can only judge by visiting at different times of day. It is also worth asking specifically about how the home manages medicines for people with dementia, who may resist taking medication or have complex regimes.","cqcbc_safe_evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance is one of the most consistent predictors of safety lapses, because unfamiliar staff are less likely to notice subtle changes in a person's condition. Ask about permanent-to-agency ratios before you decide.","cqcbc_safe_watch_out":"Ask the manager to show you last week's actual staffing rota, not the planned template, and count how many permanent staff versus agency staff covered night shifts across the 68-bed home.","cqcbc_effective_found":"The effective domain was rated Good at the June 2025 inspection. The home is registered to provide specialist dementia care and nursing care, which requires staff to hold relevant qualifications and competencies. No specific detail about training content, care plan quality, GP access arrangements, or food quality is included in the published inspection text. No concerns were identified.","cqcbc_effective_family_meaning":"For a home specialising in dementia care, the effective domain is where you want the most detail, and unfortunately this inspection report does not provide it. Good Practice research consistently shows that care plans work best when they are treated as living documents, updated at least monthly and co-produced with families. For your parent with dementia, a care plan that captures their life history, preferred name, communication style, and daily routine is not a bureaucratic exercise: it is what tells a night-shift nurse who your mum actually is. Ask to see an example care plan (anonymised) before you commit.","cqcbc_effective_evidence_base":"The Leeds Beckett rapid evidence review found that dementia training which covers non-verbal communication and person-centred approaches, rather than just clinical procedures, leads to measurable improvements in the quality of daily interactions. Ask what the training covers, not just whether it has been completed.","cqcbc_effective_watch_out":"Ask the manager how often care plans are reviewed and whether families are invited to take part. Then ask to see the dementia-specific training record for a care worker who joined the home in the past six months.","cqcbc_caring_found":"The caring domain was rated Good at the June 2025 inspection. No specific observations of staff interactions, quotes from people living at the home, or examples of dignity-preserving practice are included in the published report. The absence of concerns is positive, but the evidence base is thin.","cqcbc_caring_family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity together account for a further 55.2%. A Good rating for caring is a necessary starting point, but the inspection findings here do not tell you whether staff knock before entering rooms, use your mum's preferred name, or take time to sit with her when she is distressed. These are things you can observe directly on a visit. Arrive unannounced if possible, watch how staff move through communal areas, and notice whether they make eye contact and speak at a pace your parent can follow.","cqcbc_caring_evidence_base":"Good Practice research shows that non-verbal communication is as important as verbal communication for people living with dementia. Staff who slow down, make eye contact, and use gentle touch appropriately produce measurably lower levels of agitation in the people they care for.","cqcbc_caring_watch_out":"During your visit, listen to how staff address your parent or other people in the home. Do they use preferred names or just first names by default? Do they crouch down to speak to someone seated, or talk across them to a colleague?","cqcbc_responsive_found":"The responsive domain was rated Good at the June 2025 inspection. No specific information about the activity programme, individual engagement, end-of-life care, or how the home responds to the needs of people with advanced dementia is included in the published text. The home is registered to support people with dementia and physical disabilities, which implies some tailored provision, but the inspection does not describe what that looks like.","cqcbc_responsive_family_meaning":"Resident happiness is cited in 27.1% of positive family reviews, and activities and engagement in a further 21.4%. For someone living with dementia, meaningful activity does not have to mean a structured group session: it can be folding towels, watering a plant, or looking through a photograph album with a member of staff. Good Practice research describes these as Montessori-based approaches, and they are particularly valuable for people who can no longer join group activities. The inspection does not tell you whether Chasewater Mews does this, so ask directly about one-to-one engagement and how the home supports people in the later stages of dementia.","cqcbc_responsive_evidence_base":"The rapid evidence review found that individually tailored activities, including everyday household tasks that echo a person's previous life, significantly reduce agitation and improve wellbeing in people with moderate to advanced dementia, particularly when group participation is no longer possible.","cqcbc_responsive_watch_out":"Ask to see the activity schedule from the past two weeks, not just the planned template for next week. Ask specifically what happened yesterday afternoon for someone who cannot join group sessions.","cqcbc_well_led_found":"The well-led domain was rated Good at the June 2025 inspection. A named registered manager, Miss Sarah Jane Edwards, is recorded as being in post, alongside nominated individual Mr Francis James McGuinness. The home is operated by Stafford Invest Ltd. No specific detail about management visibility, staff culture, governance processes, or how the home handles complaints is included in the published inspection text.","cqcbc_well_led_family_meaning":"Management quality matters enormously for families because it determines whether a Good rating today is maintained or whether standards drift over time. Our Good Practice evidence base identifies leadership stability as the strongest predictor of a home's quality trajectory. Communication with families is mentioned in 11.5% of positive reviews, and the absence of a formal family communication structure is one of the most common sources of distress when a parent's health changes quickly. Ask how long the current manager has been in post and whether there have been significant staffing changes in the past year.","cqcbc_well_led_evidence_base":"The IFF Research review found that homes where staff feel able to raise concerns without fear of reprisal consistently perform better across all care domains. Ask staff directly whether they feel listened to: a manager who is genuinely visible and approachable tends to produce a team that is more confident and responsive.","cqcbc_well_led_watch_out":"Ask the registered manager how long she has been in post at Chasewater Mews, and ask whether the same senior leadership team was in place at the time of the last inspection. Then ask how the home would contact you if your parent had a fall or health change overnight.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-19607844906","_edit_lock":"1778143055:1"}

Chasewater Mews cares for adults over 65, including those living with dementia and physical disabilities.

Management & ethos

Management handles things promptly and thoroughly when families need them. Staff show real consistency in their kindness and professionalism — the sort of reliability that matters when you're trusting them with someone you love.

The home & environment

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.