Conewood Manor Nursing Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds47
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2021-04-24
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The atmosphere here seems to help residents settle in quickly. Families talk about staff who take time to learn individual preferences and routines, creating that sense of familiarity that matters so much. People mention how clean and secure the environment feels, and there's a real focus on keeping residents looking and feeling their best — right down to the details of grooming and personal presentation.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare70
- Management & leadership74
- Resident happiness68
What inspectors found
Inspected 2021-04-24
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the April 2021 inspection. This domain covers training, care planning, nutrition, and healthcare access. The home lists dementia as a specialism, which means inspectors will have considered whether staff are trained to support people living with dementia. No specific information about the content or coverage of dementia training, the frequency of care plan reviews, or the quality of food and mealtimes is reproduced in the published text. The nursing home registration implies that healthcare monitoring and medication management form a core part of the service.Is this home caring?
The Caring domain was rated Good at the April 2021 inspection. This is the domain that covers staff warmth, dignity, respect, and the independence of residents in their daily lives. No direct inspector observations, resident quotes, or relative testimony are reproduced in the available inspection text. A Good Caring rating requires inspectors to have been satisfied that staff treat the people who live there with genuine respect and without rushing them. Without specific detail it is not possible to describe exactly what the inspection found.Is the home responsive?
The Responsive domain was rated Good at the April 2021 inspection. This domain covers how well the home tailors its care and activities to the individual people who live there, including how it handles complaints and plans for end-of-life care. No specific activity types, individual care arrangements, or end-of-life planning details are reproduced in the published text. The home caters for adults with dementia, which means responsive care includes supporting people who may not be able to communicate their preferences verbally.Is the home well-led?
The Well-led domain was rated Good at the April 2021 inspection, an improvement from the previous Requires Improvement rating. The home has a named registered manager (Ms Lejla Mustafic) and a nominated individual (Mrs Katie Rose Wordley) recorded as being in post. A Good Well-led rating requires inspectors to have found evidence of accountability, a positive culture, and systems for learning from incidents. No specific examples of these are reproduced in the published text. The improvement from Requires Improvement is noteworthy and suggests meaningful changes were made in the leadership of the home.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65, with particular experience in dementia care. This mix of ages and needs creates a varied community within the home. Families whose loved ones have dementia report they've settled well despite the upheaval of moving. The home provides activities specifically designed to engage and stimulate, and staff seem to understand the importance of maintaining routines and familiarity. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Conewood Manor Nursing Home scored 72 out of 100 on the DCC Family Score, reflecting a solid Good rating across all five inspection domains after improving from Requires Improvement. Scores are tempered throughout because the published inspection text contains very limited specific detail, observations, or direct testimony to support its headline ratings.
Homes in East typically score 68–82.The three-lens summary
What families tell us
The atmosphere here seems to help residents settle in quickly. Families talk about staff who take time to learn individual preferences and routines, creating that sense of familiarity that matters so much. People mention how clean and secure the environment feels, and there's a real focus on keeping residents looking and feeling their best — right down to the details of grooming and personal presentation.
What inspectors have recorded
Having the same carers regularly makes such a difference, and that's something families really value here. Staff get to know each resident properly — their habits, their needs, their personalities. This continuity shows in the day-to-day care, where families describe nurses and carers as patient, approachable and genuinely kind in their interactions.
How it sits against good practice
Some families have raised concerns about aspects of care, particularly around end-of-life support. These experiences remind us how important it is to stay involved and ask the right questions throughout your loved one's journey.
Worth a visit
Conewood Manor Nursing Home, at 60 Dunmow Road in Bishops Stortford, was rated Good across all five inspection domains at its last inspection in April 2021. This is a meaningful improvement from its previous Requires Improvement rating, and all five domains, covering safety, effectiveness, caring, responsiveness, and leadership, were assessed as Good. The home is registered to care for up to 47 people, including adults living with dementia, and operates as a nursing home with on-site nursing provision. The main caveat for any family reading this report is that the published inspection text is extremely limited in specific detail. There are no direct inspector observations, no resident or relative quotes, and no descriptions of particular practices that would allow a confident assessment of day-to-day life for your mum or dad. The Good rating is encouraging, particularly the improvement from Requires Improvement, but a visit is essential. When you go, ask specifically about night staffing ratios, how agency staff use is managed, and how the team supports people with dementia who become distressed. The inspection findings alone cannot answer those questions for you.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Conewood Manor Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Conewood Manor Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where familiar faces help residents feel settled and engaged
Dedicated nursing home Support in Bishops Stortford
Finding the right nursing home means looking for somewhere that understands each person's individual needs. Conewood Manor in Bishops Stortford brings together consistent staffing with activities that actually get residents involved. Families describe how their loved ones — including those with dementia — have found their rhythm here, joining in with entertainment and social activities they'd previously avoided.
Who they care for
The home cares for adults both under and over 65, with particular experience in dementia care. This mix of ages and needs creates a varied community within the home.
Families whose loved ones have dementia report they've settled well despite the upheaval of moving. The home provides activities specifically designed to engage and stimulate, and staff seem to understand the importance of maintaining routines and familiarity.
“Some families have raised concerns about aspects of care, particularly around end-of-life support. These experiences remind us how important it is to stay involved and ask the right questions throughout your loved one's journey.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Conewood Manor Nursing Home scored 72 out of 100 on the DCC Family Score, reflecting a solid Good rating across all five inspection domains after improving from Requires Improvement. Scores are tempered throughout because the published inspection text contains very limited specific detail, observations, or direct testimony to support its headline ratings.
Homes in East typically score 68–82.The three-lens summary
What families tell us
The atmosphere here seems to help residents settle in quickly. Families talk about staff who take time to learn individual preferences and routines, creating that sense of familiarity that matters so much. People mention how clean and secure the environment feels, and there's a real focus on keeping residents looking and feeling their best — right down to the details of grooming and personal presentation.
What inspectors have recorded
Having the same carers regularly makes such a difference, and that's something families really value here. Staff get to know each resident properly — their habits, their needs, their personalities. This continuity shows in the day-to-day care, where families describe nurses and carers as patient, approachable and genuinely kind in their interactions.
How it sits against good practice
Some families have raised concerns about aspects of care, particularly around end-of-life support. These experiences remind us how important it is to stay involved and ask the right questions throughout your loved one's journey.
Worth a visit
Conewood Manor Nursing Home, at 60 Dunmow Road in Bishops Stortford, was rated Good across all five inspection domains at its last inspection in April 2021. This is a meaningful improvement from its previous Requires Improvement rating, and all five domains, covering safety, effectiveness, caring, responsiveness, and leadership, were assessed as Good. The home is registered to care for up to 47 people, including adults living with dementia, and operates as a nursing home with on-site nursing provision. The main caveat for any family reading this report is that the published inspection text is extremely limited in specific detail. There are no direct inspector observations, no resident or relative quotes, and no descriptions of particular practices that would allow a confident assessment of day-to-day life for your mum or dad. The Good rating is encouraging, particularly the improvement from Requires Improvement, but a visit is essential. When you go, ask specifically about night staffing ratios, how agency staff use is managed, and how the team supports people with dementia who become distressed. The inspection findings alone cannot answer those questions for you.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Conewood Manor Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Conewood Manor Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where familiar faces help residents feel settled and engaged
Dedicated nursing home Support in Bishops Stortford
Finding the right nursing home means looking for somewhere that understands each person's individual needs. Conewood Manor in Bishops Stortford brings together consistent staffing with activities that actually get residents involved. Families describe how their loved ones — including those with dementia — have found their rhythm here, joining in with entertainment and social activities they'd previously avoided.
Who they care for
The home cares for adults both under and over 65, with particular experience in dementia care. This mix of ages and needs creates a varied community within the home.
Families whose loved ones have dementia report they've settled well despite the upheaval of moving. The home provides activities specifically designed to engage and stimulate, and staff seem to understand the importance of maintaining routines and familiarity.
Management & ethos
Having the same carers regularly makes such a difference, and that's something families really value here. Staff get to know each resident properly — their habits, their needs, their personalities. This continuity shows in the day-to-day care, where families describe nurses and carers as patient, approachable and genuinely kind in their interactions.
The home & environment
Residents here seem genuinely engaged with what's on offer. Whether it's organised activities, entertainment sessions, or just social time together, families notice their loved ones participating more than they expected. The approach appears flexible too — staff recognise when someone prefers to watch rather than join in, respecting individual choices while keeping the invitation open.
“Some families have raised concerns about aspects of care, particularly around end-of-life support. These experiences remind us how important it is to stay involved and ask the right questions throughout your loved one's journey.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
