Dementia Care Home

Cranmer Court

Farleigh Road, Warlingham, Surrey, CR6 9PE

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
74/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”70%

of reviewers answered yes

Good to know

  • Registered beds62
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
  • Last inspected2022-05-11

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness72
  • Activities & engagement65
  • Food quality65
  • Healthcare70
  • Management & leadership75
  • Resident happiness70
Section 02

What inspectors found

Inspected 2022-05-11

  • Is this home safe?

    Good
    The Safe domain was rated Good at the March 2022 inspection. This represents an improvement from the previous inspection and indicates that medicines management, staffing arrangements, and infection control met required standards. No specific observations, staffing ratios, or incident-learning examples are recorded in the published summary. The home is a nursing home with 62 beds, which means it must maintain a registered nurse on duty around the clock. No concerns about safety were flagged by inspectors.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the March 2022 inspection. This indicates that training, care planning, healthcare access, and nutritional support met the required standard. No specific examples of care plan content, GP access arrangements, or dementia training programmes are described in the published text. The home's specialism in dementia care means inspectors would have expected to see evidence of dementia-specific training and person-centred care planning.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the March 2022 inspection. This indicates that inspectors judged staff interactions, dignity standards, and respect for independence to meet required standards. No direct observations of staff interactions, no quotes from residents or relatives, and no examples of specific dignity practices are included in the published summary. The absence of detail here is the most significant limitation of the available inspection text.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the March 2022 inspection. This suggests that activities, individual engagement, complaints handling, and end-of-life care arrangements met required standards. No specific activity examples, descriptions of how the home tailors engagement for people with advanced dementia, or details of complaints processes are included in the published text. For a home specialising in dementia care, responsiveness to individual needs is a particularly important area to probe.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the March 2022 inspection, representing an improvement from the previous Requires Improvement rating. A named registered manager, Rachel Harvey, was recorded as in post. The provider is Aria Healthcare Group Ltd, with a nominated individual also named. No specific details about governance systems, staff culture, or management visibility are described in the published text. The improvement in this domain is significant because it suggests the management team drove the overall recovery from the earlier rating.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team at Cranmer Court cares for adults under 65, those over 65, and people living with dementia. They focus on rehabilitation support, helping residents regain strength and independence. For those living with dementia, the home offers specialized care within their rehabilitation programs. The team understands how to adapt their approach to support cognitive needs alongside physical recovery. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

74/ 100

DCC Family Score

Cranmer Court improved from Requires Improvement to Good across all five inspection domains, which is a meaningful positive shift. However, the published inspection text contains limited specific detail, so several scores reflect a confirmed Good rating rather than rich, observed evidence.

Homes in South East typically score 68–82.
DCC Recommendation

Worth a visit

Cranmer Court, on Farleigh Road in Warlingham, was rated Good across all five inspection domains at its most recent official inspection in March 2022, with the report published in May 2022. This is a notable improvement from a previous rating of Requires Improvement, which suggests the management team identified problems and addressed them. The home is registered for 62 beds and specialises in nursing care, dementia, and care for both older and younger adults. A named registered manager was in post at the time of inspection. The main limitation of this report is that the published inspection text contains very little specific detail: no direct quotes from residents or relatives, no descriptions of staff interactions, and no observations of day-to-day life. This means the Good rating is confirmed but the evidence behind it is largely invisible in what has been published. Before placing your parent here, visit at different times of day, ask to see the staffing rota for a typical week including nights, request a copy of the activity schedule, and speak directly to the registered manager about how the team has changed since the previous Requires Improvement rating. The improvement is real and worth credit, but you will need to do your own fact-finding to be confident the progress has been sustained.

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In Their Own Words

How Cranmer Court describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Cranmer Court says about itself

Rehabilitation support in a Surrey setting with dementia expertise

Cranmer Court – Expert Care in Warlingham

When someone needs skilled rehabilitation care, finding the right environment matters deeply. Cranmer Court in Warlingham offers specialized support for both younger and older adults, including those living with dementia. The home provides focused care that helps residents work towards their recovery goals.

Care & specialisms

Who they care for

    The team at Cranmer Court cares for adults under 65, those over 65, and people living with dementia. They focus on rehabilitation support, helping residents regain strength and independence.

    How they describe their dementia care

    For those living with dementia, the home offers specialized care within their rehabilitation programs. The team understands how to adapt their approach to support cognitive needs alongside physical recovery.

    “Getting a clear picture of any care home takes time, so booking a visit can help you see if Cranmer Court feels right for your family.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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