Crest Lodge Care Centre
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds47
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2020-04-04
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often mention the warmth that greets them at the door. Staff are approachable and friendly, creating an atmosphere where both residents and families feel comfortable. People describe watching their loved ones relaxed and engaged, clearly at ease with the team caring for them.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2020-04-04
Is this home safe?
Is the care effective?
The home was rated Good for effectiveness at the January 2020 inspection. This domain covers care planning, staff training, healthcare access, and nutrition. Dementia is listed as a specialism, which means inspectors will have considered whether staff have appropriate training and whether care plans reflect individual needs. No specific observations, training records, or care plan examples are included in the published summary. The home also cares for people with mental health conditions, physical disabilities, and sensory impairments, so the breadth of training required is significant.Is this home caring?
The home was rated Good for caring at the January 2020 inspection. This domain covers staff warmth, dignity, respect, and the degree to which residents are treated as individuals. No inspector observations of staff interactions, no resident quotes, and no family testimony are included in the published summary. The Good rating indicates inspectors did not find cause for concern, but the absence of specific evidence means the published record cannot confirm the quality of everyday interactions your parent would experience.Is the home responsive?
The home was rated Good for responsiveness at the January 2020 inspection. This domain covers activities, individualised engagement, complaints handling, and end-of-life care. The home's specialisms include dementia and mental health conditions, which means responsiveness to individual communication styles and preferences is particularly important. No specific activities, examples of individual engagement, or end-of-life planning details are included in the published summary. The July 2023 data review did not identify concerns, but equally did not add new detail.Is the home well-led?
The home was rated Good for being well-led at the January 2020 inspection. The inspection record names a registered manager and a nominated individual, indicating a formal leadership structure is in place. No observations of the manager's day-to-day presence, staff culture, or governance processes are included in the published summary. The home is run by Crest Lodge Care Centre Limited. The July 2023 data review did not find evidence to change the rating, but it also did not add new qualitative detail about leadership or culture.
Source: CQC inspection report →
What the evidence base says
The home welcomes residents with various needs including dementia, physical disabilities, sensory impairments and mental health conditions. They care for adults both under and over 65. For families navigating dementia care, the home provides specialist support. Staff work to maintain each resident's dignity and sense of self through the progression of their condition. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Good at the January 2020 inspection, which is a solid baseline, but the published report contains very little specific detail, so scores reflect a general positive picture rather than confirmed, observed evidence across the eight themes families care about most.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors often mention the warmth that greets them at the door. Staff are approachable and friendly, creating an atmosphere where both residents and families feel comfortable. People describe watching their loved ones relaxed and engaged, clearly at ease with the team caring for them.
What inspectors have recorded
The manager has earned praise for building a skilled team and staying accessible to families. Both care professionals and relatives describe leadership that drives genuine improvement while keeping resident wellbeing at the heart of decisions. Staff show real commitment to treating each person with dignity.
How it sits against good practice
Sometimes the best measure of a care home is simply knowing your loved one feels safe and valued there.
Worth a visit
Crest Lodge Care Centre Limited, on Churt Road in Hindhead, was rated Good across all five inspection domains at its last inspection in January 2020. That is a positive baseline: inspectors found no concerns significant enough to trigger a lower rating in safety, effectiveness, care, responsiveness, or leadership. A July 2023 review of available data did not find evidence to change that rating, and the home remains registered and active. The honest limitation here is that the published report contains almost no specific detail. There are no inspector observations of staff interactions, no resident or family quotes, and no specific evidence on food, activities, night staffing, or dementia care. A Good rating from 2020 tells you where the home was more than four years ago. Before you decide, visit in person, ask to see last week's actual staffing rota, request the activity timetable for the past fortnight, and spend time in a communal area at a mealtime to see for yourself whether the warmth and calm that families value most are genuinely present.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Crest Lodge Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Crest Lodge Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness and dignity shape every single day
Compassionate Care in Hindhead at Crest Lodge Care Centre Limited
Finding the right care home feels overwhelming when you're worried about how your loved one will be treated. At Crest Lodge Care Centre in Hindhead, families consistently describe discovering something reassuring — staff who genuinely connect with residents and a manager who sets the tone for thoughtful, respectful care.
Who they care for
The home welcomes residents with various needs including dementia, physical disabilities, sensory impairments and mental health conditions. They care for adults both under and over 65.
For families navigating dementia care, the home provides specialist support. Staff work to maintain each resident's dignity and sense of self through the progression of their condition.
“Sometimes the best measure of a care home is simply knowing your loved one feels safe and valued there.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Good at the January 2020 inspection, which is a solid baseline, but the published report contains very little specific detail, so scores reflect a general positive picture rather than confirmed, observed evidence across the eight themes families care about most.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors often mention the warmth that greets them at the door. Staff are approachable and friendly, creating an atmosphere where both residents and families feel comfortable. People describe watching their loved ones relaxed and engaged, clearly at ease with the team caring for them.
What inspectors have recorded
The manager has earned praise for building a skilled team and staying accessible to families. Both care professionals and relatives describe leadership that drives genuine improvement while keeping resident wellbeing at the heart of decisions. Staff show real commitment to treating each person with dignity.
How it sits against good practice
Sometimes the best measure of a care home is simply knowing your loved one feels safe and valued there.
Worth a visit
Crest Lodge Care Centre Limited, on Churt Road in Hindhead, was rated Good across all five inspection domains at its last inspection in January 2020. That is a positive baseline: inspectors found no concerns significant enough to trigger a lower rating in safety, effectiveness, care, responsiveness, or leadership. A July 2023 review of available data did not find evidence to change that rating, and the home remains registered and active. The honest limitation here is that the published report contains almost no specific detail. There are no inspector observations of staff interactions, no resident or family quotes, and no specific evidence on food, activities, night staffing, or dementia care. A Good rating from 2020 tells you where the home was more than four years ago. Before you decide, visit in person, ask to see last week's actual staffing rota, request the activity timetable for the past fortnight, and spend time in a communal area at a mealtime to see for yourself whether the warmth and calm that families value most are genuinely present.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Crest Lodge Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Crest Lodge Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness and dignity shape every single day
Compassionate Care in Hindhead at Crest Lodge Care Centre Limited
Finding the right care home feels overwhelming when you're worried about how your loved one will be treated. At Crest Lodge Care Centre in Hindhead, families consistently describe discovering something reassuring — staff who genuinely connect with residents and a manager who sets the tone for thoughtful, respectful care.
Who they care for
The home welcomes residents with various needs including dementia, physical disabilities, sensory impairments and mental health conditions. They care for adults both under and over 65.
For families navigating dementia care, the home provides specialist support. Staff work to maintain each resident's dignity and sense of self through the progression of their condition.
Management & ethos
The manager has earned praise for building a skilled team and staying accessible to families. Both care professionals and relatives describe leadership that drives genuine improvement while keeping resident wellbeing at the heart of decisions. Staff show real commitment to treating each person with dignity.
The home & environment
The home itself is well-maintained, with spaces designed for comfort and daily life. Families appreciate finding their relatives in clean, pleasant surroundings that feel cared for rather than institutional.
“Sometimes the best measure of a care home is simply knowing your loved one feels safe and valued there.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
