Croft Avenue
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds30
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2017-11-07
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Relatives speak warmly about the kindness shown by staff here. There's a genuine sense of connection — families mention how much they and their loved ones miss particular team members when they move on, suggesting the relationships formed here run deeper than routine care.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2017-11-07
Is this home safe?
Is the care effective?
The home was rated Good for effectiveness at its April 2025 inspection. This domain covers training, care planning, healthcare access, nutrition and hydration. A Good rating suggests inspectors were satisfied that staff had appropriate training and that care plans were in place and meeting people's needs. No specific concerns about medicine management or healthcare access were recorded. The home's specialisms include dementia and physical disabilities, which require specific competencies in both care planning and clinical oversight.Is this home caring?
The home was rated Good for caring at its April 2025 inspection. This domain covers staff warmth, dignity, respect and support for independence. A Good rating indicates inspectors observed or recorded satisfactory interactions between staff and the people they support. No concerns about dignity or respectful treatment were noted. As this is a first inspection with a published summary rather than a full narrative report, no direct quotes from residents, relatives or staff are available in the published material.Is the home responsive?
The home was rated Good for responsiveness at its April 2025 inspection. This domain covers activities, engagement, individualised care and end-of-life care. A Good rating indicates inspectors were satisfied that the home was responding to people's individual needs and providing meaningful occupation. No specific concerns about activities provision or end-of-life care were recorded. However, the published summary does not include specific examples of activities offered, how they are tailored to individuals with dementia, or how the home supports those who cannot join group activities.Is the home well-led?
The home was rated Good for well-led at its April 2025 inspection. A named Registered Manager — Miss Teresa Louise McGuiness — and a Nominated Individual, Mrs Kim Lara Rogerson, are identified in the registration. A Good well-led rating indicates inspectors were satisfied with governance, management oversight, and the culture of the home at the time of inspection. This is the home's first inspection, so there is no trajectory of improvement or decline to assess. No concerns about leadership or accountability were recorded.
Source: CQC inspection report →
What the evidence base says
Croft Avenue provides specialist support for adults living with dementia and physical disabilities, welcoming both younger adults under 65 and older residents. The home offers dedicated dementia care as part of its specialist services, supporting residents at different stages of their journey with this condition. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Croft Avenue Care Home received a Good rating across all five inspection domains in its most recent assessment, which is a positive baseline — but the published report contains limited specific detail, meaning scores reflect confirmed Good ratings rather than rich, verified evidence.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Relatives speak warmly about the kindness shown by staff here. There's a genuine sense of connection — families mention how much they and their loved ones miss particular team members when they move on, suggesting the relationships formed here run deeper than routine care.
What inspectors have recorded
Communication appears to be a real strength here. Families receive regular newsletters keeping them informed about life at the home, and when they call with questions, staff handle enquiries efficiently and thoughtfully.
How it sits against good practice
For families considering care options in Penrith, a visit to Croft Avenue could help you understand whether their approach feels right for your loved one.
Worth a visit
Croft Avenue Care Home, a 30-bed home in Penrith run by Croft Avenue Care Home Limited, was rated Good across all five inspection domains — Safe, Effective, Caring, Responsive and Well-led — in its assessment of 30 April 2025, published June 2025. This is the home's first recorded inspection, and a clean sweep of Good ratings at first inspection is a meaningful baseline. The home supports adults over and under 65, including people with dementia and physical disabilities, and has a named Registered Manager and Nominated Individual in post. The main limitation here is that the published report is a summary rather than a full narrative inspection report, which means it is not possible to verify specific practices around dementia care, night staffing, activity provision, food quality or family communication. A Good rating tells you the home met required standards — it does not tell you how warmly your parent will be greeted on a difficult evening, or whether staff know that your dad likes sport on TV. Before making a decision, visit in person at different times of day, ask the manager for the full inspection report, and use the checklist questions in this report to test the detail behind the ratings.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Croft Avenue measures up against the other homes you’re considering. Free account.
In Their Own Words
How Croft Avenue describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets variety in thoughtful North West care
Croft Avenue Care Home – Your Trusted residential home
Families searching for compassionate care in Penrith often discover something special at Croft Avenue Care Home. This North West residence brings together attentive staff with an engaging programme of activities that keeps residents connected and families informed. The home welcomes adults both under and over 65, including those living with dementia or physical disabilities.
Who they care for
Croft Avenue provides specialist support for adults living with dementia and physical disabilities, welcoming both younger adults under 65 and older residents.
The home offers dedicated dementia care as part of its specialist services, supporting residents at different stages of their journey with this condition.
“For families considering care options in Penrith, a visit to Croft Avenue could help you understand whether their approach feels right for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Croft Avenue Care Home received a Good rating across all five inspection domains in its most recent assessment, which is a positive baseline — but the published report contains limited specific detail, meaning scores reflect confirmed Good ratings rather than rich, verified evidence.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Relatives speak warmly about the kindness shown by staff here. There's a genuine sense of connection — families mention how much they and their loved ones miss particular team members when they move on, suggesting the relationships formed here run deeper than routine care.
What inspectors have recorded
Communication appears to be a real strength here. Families receive regular newsletters keeping them informed about life at the home, and when they call with questions, staff handle enquiries efficiently and thoughtfully.
How it sits against good practice
For families considering care options in Penrith, a visit to Croft Avenue could help you understand whether their approach feels right for your loved one.
Worth a visit
Croft Avenue Care Home, a 30-bed home in Penrith run by Croft Avenue Care Home Limited, was rated Good across all five inspection domains — Safe, Effective, Caring, Responsive and Well-led — in its assessment of 30 April 2025, published June 2025. This is the home's first recorded inspection, and a clean sweep of Good ratings at first inspection is a meaningful baseline. The home supports adults over and under 65, including people with dementia and physical disabilities, and has a named Registered Manager and Nominated Individual in post. The main limitation here is that the published report is a summary rather than a full narrative inspection report, which means it is not possible to verify specific practices around dementia care, night staffing, activity provision, food quality or family communication. A Good rating tells you the home met required standards — it does not tell you how warmly your parent will be greeted on a difficult evening, or whether staff know that your dad likes sport on TV. Before making a decision, visit in person at different times of day, ask the manager for the full inspection report, and use the checklist questions in this report to test the detail behind the ratings.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Croft Avenue measures up against the other homes you’re considering. Free account.
In Their Own Words
How Croft Avenue describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets variety in thoughtful North West care
Croft Avenue Care Home – Your Trusted residential home
Families searching for compassionate care in Penrith often discover something special at Croft Avenue Care Home. This North West residence brings together attentive staff with an engaging programme of activities that keeps residents connected and families informed. The home welcomes adults both under and over 65, including those living with dementia or physical disabilities.
Who they care for
Croft Avenue provides specialist support for adults living with dementia and physical disabilities, welcoming both younger adults under 65 and older residents.
The home offers dedicated dementia care as part of its specialist services, supporting residents at different stages of their journey with this condition.
Management & ethos
Communication appears to be a real strength here. Families receive regular newsletters keeping them informed about life at the home, and when they call with questions, staff handle enquiries efficiently and thoughtfully.
The home & environment
The activity programme stands out as particularly varied, with residents participating in different events throughout the week. Families receive regular photo updates showing their loved ones joining in, which helps everyone stay connected to daily life at the home.
“For families considering care options in Penrith, a visit to Croft Avenue could help you understand whether their approach feels right for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
