Croftfield Residential Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds22
- SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities
- Last inspected2020-01-22
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families have noticed how staff here strike the right balance — they're warm and caring while maintaining professional boundaries that respect residents' dignity. There's a sense that staff genuinely care about the people they support, forming meaningful connections while keeping that important element of respect.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2020-01-22
Is this home safe?
Is the care effective?
Croftfield Residential Care Home was rated Good for effectiveness at its November 2019 inspection. This domain covers training, care planning, access to healthcare professionals, and nutrition. The published summary does not include specific observations about dementia training content, care plan quality, GP access arrangements, or food provision. A Good rating indicates inspectors were satisfied with these areas at the time of their visit. No further detail is available from the published findings.Is this home caring?
Croftfield Residential Care Home was rated Good for caring at its November 2019 inspection. This domain covers staff warmth, dignity, respect, and whether residents are treated as individuals. The published summary does not include direct observations of staff interactions, quotes from residents or relatives about their experience, or specific examples of how dignity is maintained in practice. A Good rating indicates inspectors were satisfied with the caring culture at the time of inspection.Is the home responsive?
Croftfield Residential Care Home was rated Good for responsiveness at its November 2019 inspection. This domain covers activities, individualised care, and how the home responds to changing needs including end-of-life care. The published summary contains no detail about the activities programme, how one-to-one engagement is provided for residents who cannot join group activities, or how end-of-life wishes are recorded and respected. A Good rating indicates inspectors were satisfied at the time of inspection.Is the home well-led?
Croftfield Residential Care Home was rated Good for well-led at its November 2019 inspection. The home is run by its owner, Mrs Velda Reilly, suggesting an owner-operator model where the person responsible for the home is directly present rather than managing from a distance. This type of arrangement can support a stable and consistent culture, though the published summary includes no specific detail about management visibility, staff culture, quality monitoring, or how the home responds to complaints or incidents.
Source: CQC inspection report →
What the evidence base says
The team at Croftfield has experience supporting people with dementia, physical disabilities, and the general needs of residents over 65. They understand that each person's needs are different and work to provide the right level of support. For residents living with dementia, the home's approach combines professional care with genuine understanding. Staff bring both expertise and sensitivity to their work with people experiencing memory loss. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Croftfield Residential Care Home holds a Good rating across all five inspection domains, which is a positive baseline, but the inspection was carried out in November 2019 and the published findings contain very little specific detail to score individual themes with confidence. All scores reflect that positive rating rather than direct observed evidence.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families have noticed how staff here strike the right balance — they're warm and caring while maintaining professional boundaries that respect residents' dignity. There's a sense that staff genuinely care about the people they support, forming meaningful connections while keeping that important element of respect.
What inspectors have recorded
How it sits against good practice
If you'd like to see how Croftfield's approach might work for your family member, arranging a visit can help you get a feel for the atmosphere and meet the team.
Worth a visit
Croftfield Residential Care Home, a small 22-bed home in Cotehill near Carlisle run by owner Mrs Velda Reilly, was rated Good across all five inspection domains following an inspection in November 2019. The home supports adults over 65, people living with dementia, and people with physical disabilities. A Good rating across every domain is a meaningful baseline and indicates that, at the time of inspection, safety, care quality, leadership, and responsiveness all met the standard expected. The important caveat for your decision is that this inspection took place in November 2019, more than five years ago at the time of writing. A review in July 2023 did not find reason to change the rating, but that review was based on available data rather than a fresh visit by inspectors. The published report contains very little specific detail about what inspectors actually observed, which makes it impossible to give you a confident picture of day-to-day life in the home. Before making a decision, visit in person, ask to see the current staffing rota and activity schedule, and speak directly to the manager about how the home has changed since 2019.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Croftfield Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Croftfield Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Professional care with genuine warmth in Carlisle
Compassionate Care in Carlisle at Croftfield Residential Care Home
When you're looking for residential care that balances professionalism with genuine kindness, it matters how staff approach their work. Croftfield Residential Care Home in Carlisle brings a thoughtful approach to supporting residents, where staff understand the importance of treating each person with respect and sensitivity. The home specialises in caring for people over 65, including those living with dementia or physical disabilities.
Who they care for
The team at Croftfield has experience supporting people with dementia, physical disabilities, and the general needs of residents over 65. They understand that each person's needs are different and work to provide the right level of support.
For residents living with dementia, the home's approach combines professional care with genuine understanding. Staff bring both expertise and sensitivity to their work with people experiencing memory loss.
“If you'd like to see how Croftfield's approach might work for your family member, arranging a visit can help you get a feel for the atmosphere and meet the team.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Croftfield Residential Care Home holds a Good rating across all five inspection domains, which is a positive baseline, but the inspection was carried out in November 2019 and the published findings contain very little specific detail to score individual themes with confidence. All scores reflect that positive rating rather than direct observed evidence.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families have noticed how staff here strike the right balance — they're warm and caring while maintaining professional boundaries that respect residents' dignity. There's a sense that staff genuinely care about the people they support, forming meaningful connections while keeping that important element of respect.
What inspectors have recorded
How it sits against good practice
If you'd like to see how Croftfield's approach might work for your family member, arranging a visit can help you get a feel for the atmosphere and meet the team.
Worth a visit
Croftfield Residential Care Home, a small 22-bed home in Cotehill near Carlisle run by owner Mrs Velda Reilly, was rated Good across all five inspection domains following an inspection in November 2019. The home supports adults over 65, people living with dementia, and people with physical disabilities. A Good rating across every domain is a meaningful baseline and indicates that, at the time of inspection, safety, care quality, leadership, and responsiveness all met the standard expected. The important caveat for your decision is that this inspection took place in November 2019, more than five years ago at the time of writing. A review in July 2023 did not find reason to change the rating, but that review was based on available data rather than a fresh visit by inspectors. The published report contains very little specific detail about what inspectors actually observed, which makes it impossible to give you a confident picture of day-to-day life in the home. Before making a decision, visit in person, ask to see the current staffing rota and activity schedule, and speak directly to the manager about how the home has changed since 2019.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Croftfield Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Croftfield Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Professional care with genuine warmth in Carlisle
Compassionate Care in Carlisle at Croftfield Residential Care Home
When you're looking for residential care that balances professionalism with genuine kindness, it matters how staff approach their work. Croftfield Residential Care Home in Carlisle brings a thoughtful approach to supporting residents, where staff understand the importance of treating each person with respect and sensitivity. The home specialises in caring for people over 65, including those living with dementia or physical disabilities.
Who they care for
The team at Croftfield has experience supporting people with dementia, physical disabilities, and the general needs of residents over 65. They understand that each person's needs are different and work to provide the right level of support.
For residents living with dementia, the home's approach combines professional care with genuine understanding. Staff bring both expertise and sensitivity to their work with people experiencing memory loss.
The home & environment
The home maintains high standards of cleanliness throughout, with families commenting on how well-kept the environment is. These practical details matter when you're choosing somewhere that will feel comfortable and welcoming day after day.
“If you'd like to see how Croftfield's approach might work for your family member, arranging a visit can help you get a feel for the atmosphere and meet the team.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
