Deerswood Lodge – Shaw Healthcare
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds90
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2021-10-12
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People describe finding their loved ones content and engaged here. The home runs regular activities that bring residents together, creating opportunities for friendship and shared experiences. Staff are consistently noted for their friendly, helpful approach.
The eight family priority themes
- Staff warmth55
- Compassion & dignity58
- Cleanliness60
- Activities & engagement50
- Food quality50
- Healthcare58
- Management & leadership42
- Resident happiness55
What inspectors found
Inspected 2021-10-12
Is this home safe?
Is the care effective?
Effective was rated Good at the August 2021 inspection. This covers training, care planning, healthcare access, and food. The published summary does not include specific examples of care plan quality, GP access frequency, dementia training content, or food provision. A Good in Effective suggests inspectors were satisfied that the home's systems met the required standard, but without direct observations or records cited, it is not possible to assess depth from the published text alone. The home's dementia specialism makes the quality and personalisation of care planning particularly relevant.Is this home caring?
Caring was rated Good at the August 2021 inspection. This domain covers staff warmth, dignity, respect, and whether residents feel genuinely cared for as individuals. Staff warmth is the single highest-weighted theme in our family review data, cited in 57.3% of positive reviews. The published summary for Deerswood Lodge records no direct observations of staff interactions, no resident quotes, and no specific examples of how dignity was maintained. The Good rating indicates inspectors were satisfied, but families considering this home cannot rely on the published text alone to assess day-to-day kindness.Is the home responsive?
Responsive was rated Good at the August 2021 inspection. This domain covers whether the home tailors care to individuals, offers meaningful activities, and plans for end of life. The published summary contains no specific detail on activity provision, one-to-one engagement, or how the home responds to individual preferences for people with dementia. The home has a dementia specialism and 90 beds, which makes the question of whether activities are available to people who cannot join groups particularly important. No information on end-of-life planning is included in the published text.Is the home well-led?
Well-led remains rated Requires Improvement at the August 2021 inspection, even as the other four domains improved to Good. This is the most significant concern in this inspection report. The published summary does not describe what specific governance or leadership failures were identified. The registered manager is named as Mrs Suwannarut Illman and the nominated individual as Mr Liam Francis Scanlon. A review of available data in July 2023 found no evidence requiring a change to the rating, but that review was not a full inspection visit. Leadership stability is one of the strongest predictors of care quality over time.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both over and under 65, with particular experience supporting people living with dementia. For residents with dementia, the team works to maintain connection and engagement through structured activities and social opportunities that suit individual abilities. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Deerswood Lodge scores 63 out of 100, reflecting a home that has improved from Requires Improvement to Good overall, but where the published inspection findings contain limited specific detail and where leadership remains rated Requires Improvement, which tempers confidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
People describe finding their loved ones content and engaged here. The home runs regular activities that bring residents together, creating opportunities for friendship and shared experiences. Staff are consistently noted for their friendly, helpful approach.
What inspectors have recorded
Staff show particular care during life's most challenging moments. Families have shared how the team provided gentle, attentive support during end-of-life care, making space for loved ones to be present while ensuring comfort and dignity.
How it sits against good practice
If you're weighing up care options in Crawley, spending time at Deerswood Lodge could help you get a feel for their approach.
Worth a visit
Deerswood Lodge, on Ifield Green in Crawley, was rated Good overall at its inspection in August 2021, an improvement from a previous Requires Improvement rating. The home supports up to 90 people, including adults with dementia, and is run by Shaw Healthcare Limited. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were rated Good, which is a meaningful step forward and suggests the home addressed the concerns that prompted the earlier lower rating. The important caveat is that Well-led remains rated Requires Improvement, which means inspectors found the management and governance of the home still needed work even as other areas improved. The published inspection summary is brief and contains no direct observations, resident quotes, or specific examples to give you a detailed picture of daily life. Before deciding, visit the home on a weekday and again at a weekend, ask to see the actual staffing rota for the past two weeks (not just the template), and specifically ask the manager what progress has been made on the Well-led concerns since October 2021. A July 2023 review found no reason to change the rating, but that review was based on available data rather than a fresh inspection visit.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Deerswood Lodge – Shaw Healthcare measures up against the other homes you’re considering. Free account.
In Their Own Words
How Deerswood Lodge – Shaw Healthcare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets companionship in Crawley's caring community
Deerswood Lodge – Your Trusted residential home
Deerswood Lodge in Crawley brings together thoughtful care with genuine warmth. This South East care home specialises in supporting people over 65, those under 65 who need care, and residents living with dementia. Families often mention the friendly atmosphere and how staff take time to know each resident personally.
Who they care for
The home cares for adults both over and under 65, with particular experience supporting people living with dementia.
For residents with dementia, the team works to maintain connection and engagement through structured activities and social opportunities that suit individual abilities.
“If you're weighing up care options in Crawley, spending time at Deerswood Lodge could help you get a feel for their approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Deerswood Lodge scores 63 out of 100, reflecting a home that has improved from Requires Improvement to Good overall, but where the published inspection findings contain limited specific detail and where leadership remains rated Requires Improvement, which tempers confidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
People describe finding their loved ones content and engaged here. The home runs regular activities that bring residents together, creating opportunities for friendship and shared experiences. Staff are consistently noted for their friendly, helpful approach.
What inspectors have recorded
Staff show particular care during life's most challenging moments. Families have shared how the team provided gentle, attentive support during end-of-life care, making space for loved ones to be present while ensuring comfort and dignity.
How it sits against good practice
If you're weighing up care options in Crawley, spending time at Deerswood Lodge could help you get a feel for their approach.
Worth a visit
Deerswood Lodge, on Ifield Green in Crawley, was rated Good overall at its inspection in August 2021, an improvement from a previous Requires Improvement rating. The home supports up to 90 people, including adults with dementia, and is run by Shaw Healthcare Limited. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were rated Good, which is a meaningful step forward and suggests the home addressed the concerns that prompted the earlier lower rating. The important caveat is that Well-led remains rated Requires Improvement, which means inspectors found the management and governance of the home still needed work even as other areas improved. The published inspection summary is brief and contains no direct observations, resident quotes, or specific examples to give you a detailed picture of daily life. Before deciding, visit the home on a weekday and again at a weekend, ask to see the actual staffing rota for the past two weeks (not just the template), and specifically ask the manager what progress has been made on the Well-led concerns since October 2021. A July 2023 review found no reason to change the rating, but that review was based on available data rather than a fresh inspection visit.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Deerswood Lodge – Shaw Healthcare measures up against the other homes you’re considering. Free account.
In Their Own Words
How Deerswood Lodge – Shaw Healthcare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets companionship in Crawley's caring community
Deerswood Lodge – Your Trusted residential home
Deerswood Lodge in Crawley brings together thoughtful care with genuine warmth. This South East care home specialises in supporting people over 65, those under 65 who need care, and residents living with dementia. Families often mention the friendly atmosphere and how staff take time to know each resident personally.
Who they care for
The home cares for adults both over and under 65, with particular experience supporting people living with dementia.
For residents with dementia, the team works to maintain connection and engagement through structured activities and social opportunities that suit individual abilities.
Management & ethos
Staff show particular care during life's most challenging moments. Families have shared how the team provided gentle, attentive support during end-of-life care, making space for loved ones to be present while ensuring comfort and dignity.
The home & environment
The home maintains clean, well-kept surroundings throughout. Families have particularly valued how the environment supports both daily life and more difficult times, with thoughtful spaces for private moments when needed.
“If you're weighing up care options in Crawley, spending time at Deerswood Lodge could help you get a feel for their approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
