Firtree House Nursing Home Ltd
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds35
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2018-08-01
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about feeling genuinely welcome here, not just during scheduled visits but whenever they drop by. Staff seem to have that natural warmth that makes such a difference when you're visiting someone you love.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement68
- Food quality68
- Healthcare72
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2018-08-01
Is this home safe?
Is the care effective?
The inspection rated this domain Good. The published report does not include specific detail about care planning, GP access, medicines management, or staff training in dementia care. The home's registered specialisms include dementia and mental health conditions, which require staff with specific skills and regularly reviewed, individualised care plans. No concerns were raised, but the report does not describe how effectiveness is achieved in practice.Is this home caring?
The inspection rated this domain Good. The published report does not include direct observations of staff interactions, quotes from residents or relatives about how they are treated, or descriptions of how dignity and privacy are upheld in practice. A Good rating means inspectors found no evidence of poor care, but without published observational detail this report cannot describe the texture of daily kindness in this home.Is the home responsive?
The inspection rated this domain Good. The published report does not describe the activities programme, how the home responds to individual preferences, or how end-of-life care is approached. The home supports a diverse population including people with dementia, mental health conditions, physical disabilities, and sensory impairments, which means responsiveness to individual need is particularly important. No concerns were raised but specific evidence is absent from the published findings.Is the home well-led?
The inspection rated this domain Good. Two registered managers are listed, Mr Yemansing Dinya and Mr Roshan Seedheeyan, alongside Mr Dinya as nominated individual. Having named, registered managers is a positive governance indicator. The published report does not describe how visible these managers are to residents and families, how staff are supported to raise concerns, or how the home monitors and improves quality over time. The previous rating listed in the provider data was not recorded, making trend analysis difficult.
Source: CQC inspection report →
What the evidence base says
The home supports people with various needs including dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults and those over 65. For residents living with dementia, the team brings experience in creating a supportive environment. Their approach focuses on maintaining dignity while providing the specialized care that dementia requires. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Firtree House Nursing Home received a Good rating across all five inspection domains in September 2025, which is a positive baseline. However, the published report contains very little specific observational detail, so scores reflect confirmed Good ratings rather than rich evidence of what daily life actually looks like for your parent.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about feeling genuinely welcome here, not just during scheduled visits but whenever they drop by. Staff seem to have that natural warmth that makes such a difference when you're visiting someone you love.
What inspectors have recorded
What stands out is how responsive the team is to residents' needs. Families describe staff who notice the little things and act on them, with enough people on duty to give everyone proper attention.
How it sits against good practice
It's worth popping in to get a feel for the place yourself — sometimes you just know when somewhere feels right.
Worth a visit
Firtree House Nursing Home, at 2 Fir Tree Road, Banstead, was rated Good across all five inspection domains at its most recent assessment on 18 September 2025, with the report published on 13 November 2025. The home is registered for 35 beds and supports people living with dementia, mental health conditions, physical disabilities, and sensory impairments, as well as both older and younger adults. A Good rating in every domain is a meaningful baseline: it means inspectors found no areas of significant concern. Two registered managers are named, which suggests active leadership oversight. The main limitation here is that the published report contains very little specific observational detail, so this Family View cannot tell you what daily life actually feels like for your parent. A Good rating tells you the home met required standards; it does not tell you whether staff are warm, whether food is good, or whether your parent would have things to do each day. Before making a decision, visit in person, ideally on a weekday morning when care routines are busiest. Ask the manager to show you last week's actual staffing rota, ask what happens when the activities coordinator is absent, and watch how staff speak to residents in corridors. The checklist above sets out the specific questions the inspection report did not answer.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Firtree House Nursing Home Ltd measures up against the other homes you’re considering. Free account.
In Their Own Words
How Firtree House Nursing Home Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where staff truly understand what matters most to families
Nursing home in Banstead: True Peace of Mind
When you're looking for nursing care in Banstead, you want somewhere that feels genuinely welcoming from the moment you walk through the door. Firtree House Nursing Home has built a reputation for exactly that kind of warmth — the sort of place where staff remember how you take your tea and make time for a proper chat.
Who they care for
The home supports people with various needs including dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults and those over 65.
For residents living with dementia, the team brings experience in creating a supportive environment. Their approach focuses on maintaining dignity while providing the specialized care that dementia requires.
“It's worth popping in to get a feel for the place yourself — sometimes you just know when somewhere feels right.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Firtree House Nursing Home received a Good rating across all five inspection domains in September 2025, which is a positive baseline. However, the published report contains very little specific observational detail, so scores reflect confirmed Good ratings rather than rich evidence of what daily life actually looks like for your parent.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about feeling genuinely welcome here, not just during scheduled visits but whenever they drop by. Staff seem to have that natural warmth that makes such a difference when you're visiting someone you love.
What inspectors have recorded
What stands out is how responsive the team is to residents' needs. Families describe staff who notice the little things and act on them, with enough people on duty to give everyone proper attention.
How it sits against good practice
It's worth popping in to get a feel for the place yourself — sometimes you just know when somewhere feels right.
Worth a visit
Firtree House Nursing Home, at 2 Fir Tree Road, Banstead, was rated Good across all five inspection domains at its most recent assessment on 18 September 2025, with the report published on 13 November 2025. The home is registered for 35 beds and supports people living with dementia, mental health conditions, physical disabilities, and sensory impairments, as well as both older and younger adults. A Good rating in every domain is a meaningful baseline: it means inspectors found no areas of significant concern. Two registered managers are named, which suggests active leadership oversight. The main limitation here is that the published report contains very little specific observational detail, so this Family View cannot tell you what daily life actually feels like for your parent. A Good rating tells you the home met required standards; it does not tell you whether staff are warm, whether food is good, or whether your parent would have things to do each day. Before making a decision, visit in person, ideally on a weekday morning when care routines are busiest. Ask the manager to show you last week's actual staffing rota, ask what happens when the activities coordinator is absent, and watch how staff speak to residents in corridors. The checklist above sets out the specific questions the inspection report did not answer.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Firtree House Nursing Home Ltd measures up against the other homes you’re considering. Free account.
In Their Own Words
How Firtree House Nursing Home Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where staff truly understand what matters most to families
Nursing home in Banstead: True Peace of Mind
When you're looking for nursing care in Banstead, you want somewhere that feels genuinely welcoming from the moment you walk through the door. Firtree House Nursing Home has built a reputation for exactly that kind of warmth — the sort of place where staff remember how you take your tea and make time for a proper chat.
Who they care for
The home supports people with various needs including dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults and those over 65.
For residents living with dementia, the team brings experience in creating a supportive environment. Their approach focuses on maintaining dignity while providing the specialized care that dementia requires.
Management & ethos
What stands out is how responsive the team is to residents' needs. Families describe staff who notice the little things and act on them, with enough people on duty to give everyone proper attention.
“It's worth popping in to get a feel for the place yourself — sometimes you just know when somewhere feels right.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
