Five Oaks Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds45
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-12-19
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about arriving anxious and leaving reassured. They describe seeing residents relaxed in communal areas, not just staying in their rooms. The atmosphere feels lived-in and comfortable, with carers who chat naturally with residents throughout their shifts.
The eight family priority themes
- Staff warmth50
- Compassion & dignity50
- Cleanliness50
- Activities & engagement50
- Food quality50
- Healthcare50
- Management & leadership55
- Resident happiness50
What inspectors found
Inspected 2019-12-19
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the February 2022 inspection. This domain covers staff training, dementia-specific knowledge, care planning, nutrition and hydration, and access to healthcare such as GP and specialist reviews. The published text contains no specific detail about any of these areas. Five Oaks is registered as a dementia specialist home, which means inspectors will have assessed whether staff have appropriate dementia training, but what that training involves is not described.Is this home caring?
The Caring domain was rated Good at the February 2022 inspection. This covers how staff treat residents, whether dignity and privacy are respected, whether people are rushed, and whether residents feel heard and valued. The published inspection text includes no direct observations of staff interactions, no resident quotes, and no relative feedback recorded during the inspection. A Good rating means inspectors were satisfied with what they saw, but the specific details that would help you picture daily life are not available here.Is the home responsive?
The Responsive domain was rated Good at the February 2022 inspection. This domain covers how well the home tailors its care and activities to individual needs, how it handles complaints, and how it approaches end-of-life care. The published text contains no description of the activities programme, no examples of individual engagement for people with advanced dementia, and no information about how the home responds to complaints or plans for end of life. A Good rating indicates inspectors found the home to be meeting the standard, but no specific evidence is available in the published text.Is the home well-led?
The Well-led domain was rated Good at the February 2022 inspection. The home has a named registered manager (Mrs Rahima Ali Mulindwa) and a nominated individual (Mr Tony Thiru) recorded at the time of the inspection. The July 2023 monitoring review found no evidence to reassess the rating. The published inspection text contains no further detail about the management culture, whether staff feel able to raise concerns, how the home learns from incidents, or how families are kept informed and involved. Leadership stability is one of the strongest predictors of sustained quality, and it is not possible to assess from this report whether the registered manager is still in post.
Source: CQC inspection report →
What the evidence base says
The home cares for adults over 65, with particular experience supporting people living with dementia. Staff show real understanding of dementia's daily challenges. Families describe seeing confused, withdrawn relatives gradually become more engaged and talkative, suggesting the team knows how to reach people at different stages of their dementia journey. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Five Oaks holds a Good rating across all five inspection domains, but the published inspection text contains very little specific detail about day-to-day life inside the home. The score of 68 reflects the Good rating without the specific observations, quotes, or resident testimony that would push it higher.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families talk about arriving anxious and leaving reassured. They describe seeing residents relaxed in communal areas, not just staying in their rooms. The atmosphere feels lived-in and comfortable, with carers who chat naturally with residents throughout their shifts.
What inspectors have recorded
The team seems to understand that small things matter. Families mention staff remembering residents' preferences and quirks, treating them as people with histories and personalities. When families raise concerns, they report getting proper responses and seeing changes made.
How it sits against good practice
Sometimes the right care home helps someone find themselves again, even just a little bit.
Worth a visit
Five Oaks, at 377 Cockfosters Road, Hadley Wood, was rated Good across all five inspection domains at its last full inspection, carried out on 1 February 2022 and published on 2 March 2022. The home is registered for 45 beds, specialises in dementia and older adult care, and is operated by Marigold MG1 Ltd with a named registered manager in post. A monitoring review in July 2023 found no evidence to change the rating. A Good rating across all domains means inspectors found no significant concerns in safety, care practice, staffing, leadership, or responsiveness at the time of inspection. The main limitation of this report is that the published inspection text is exceptionally brief and contains almost no specific detail: no inspector observations of staff interactions, no resident or relative quotes, no staffing ratios, and no description of daily life inside the home. A Good rating is reassuring, but it is not a substitute for what you will see and hear on a visit. When you go, ask to walk the dementia unit at a busy time such as after breakfast, watch how staff move and speak with residents, ask the manager to show you last week's actual staffing rota (counting permanent versus agency names, especially on nights), and ask how families are kept informed when their parent's condition changes.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Five Oaks Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Five Oaks Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families see their loved ones come back to life
Residential home in Hadley Wood: True Peace of Mind
When your mum starts joining in with activities again, or your dad begins chatting at mealtimes, you know you've found somewhere special. Five Oaks in Hadley Wood creates these moments for families who've watched dementia steal pieces of their loved ones away. Set in well-kept grounds with garden spaces that residents actually use, this care home focuses on bringing people back into the world rather than just looking after them.
Who they care for
The home cares for adults over 65, with particular experience supporting people living with dementia.
Staff show real understanding of dementia's daily challenges. Families describe seeing confused, withdrawn relatives gradually become more engaged and talkative, suggesting the team knows how to reach people at different stages of their dementia journey.
“Sometimes the right care home helps someone find themselves again, even just a little bit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Five Oaks holds a Good rating across all five inspection domains, but the published inspection text contains very little specific detail about day-to-day life inside the home. The score of 68 reflects the Good rating without the specific observations, quotes, or resident testimony that would push it higher.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families talk about arriving anxious and leaving reassured. They describe seeing residents relaxed in communal areas, not just staying in their rooms. The atmosphere feels lived-in and comfortable, with carers who chat naturally with residents throughout their shifts.
What inspectors have recorded
The team seems to understand that small things matter. Families mention staff remembering residents' preferences and quirks, treating them as people with histories and personalities. When families raise concerns, they report getting proper responses and seeing changes made.
How it sits against good practice
Sometimes the right care home helps someone find themselves again, even just a little bit.
Worth a visit
Five Oaks, at 377 Cockfosters Road, Hadley Wood, was rated Good across all five inspection domains at its last full inspection, carried out on 1 February 2022 and published on 2 March 2022. The home is registered for 45 beds, specialises in dementia and older adult care, and is operated by Marigold MG1 Ltd with a named registered manager in post. A monitoring review in July 2023 found no evidence to change the rating. A Good rating across all domains means inspectors found no significant concerns in safety, care practice, staffing, leadership, or responsiveness at the time of inspection. The main limitation of this report is that the published inspection text is exceptionally brief and contains almost no specific detail: no inspector observations of staff interactions, no resident or relative quotes, no staffing ratios, and no description of daily life inside the home. A Good rating is reassuring, but it is not a substitute for what you will see and hear on a visit. When you go, ask to walk the dementia unit at a busy time such as after breakfast, watch how staff move and speak with residents, ask the manager to show you last week's actual staffing rota (counting permanent versus agency names, especially on nights), and ask how families are kept informed when their parent's condition changes.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Five Oaks Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Five Oaks Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families see their loved ones come back to life
Residential home in Hadley Wood: True Peace of Mind
When your mum starts joining in with activities again, or your dad begins chatting at mealtimes, you know you've found somewhere special. Five Oaks in Hadley Wood creates these moments for families who've watched dementia steal pieces of their loved ones away. Set in well-kept grounds with garden spaces that residents actually use, this care home focuses on bringing people back into the world rather than just looking after them.
Who they care for
The home cares for adults over 65, with particular experience supporting people living with dementia.
Staff show real understanding of dementia's daily challenges. Families describe seeing confused, withdrawn relatives gradually become more engaged and talkative, suggesting the team knows how to reach people at different stages of their dementia journey.
Management & ethos
The team seems to understand that small things matter. Families mention staff remembering residents' preferences and quirks, treating them as people with histories and personalities. When families raise concerns, they report getting proper responses and seeing changes made.
The home & environment
The gardens get plenty of use when weather permits, giving residents fresh air and a change of scene. Activities happen regularly — bingo sessions, quizzes, occasional entertainment, and day trips for those who want them. Local church groups visit for services, keeping residents connected to their community.
“Sometimes the right care home helps someone find themselves again, even just a little bit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
