Florence House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds83
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2023-04-25
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2023-04-25
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the April 2023 inspection. The published report does not include specific detail on care plan quality, GP access arrangements, medicines management, dementia training content, or how food quality and dietary needs are managed. The home lists dementia as a specialism and provides nursing care, both of which set an expectation of clinical competence, but the inspection text does not evidence how that competence is delivered in practice.Is this home caring?
The Caring domain was rated Good at the April 2023 inspection. The published report does not include direct quotes from residents or relatives, inspector observations of staff interactions, or specific examples of how dignity and privacy are maintained. The Good rating represents an inspector's overall judgement on this domain, but the absence of specific evidence means there is no detail to share about what kindness looks like day to day in this home.Is the home responsive?
The Responsive domain was rated Good at the April 2023 inspection. The published report does not include detail on the activities programme, how activities are tailored to individual needs and cognitive ability, how complaints are handled, or how end-of-life care is approached. The home supports a mixed group including people with dementia and physical disabilities, which suggests responsiveness to varied and complex individual needs is required, but the inspection text does not evidence how this is achieved.Is the home well-led?
The Well-led domain was rated Good at the April 2023 inspection, improving from Requires Improvement. A registered manager, Mrs Marie Carmelia Larroza Pimentel, is confirmed in post, and a nominated individual, Mr Swarup Singh Khadka, is registered with the regulator. Florence Care Reading Ltd is operated by Jasmine Care Holdings Limited. The inspection text does not provide detail on management visibility, staff culture, governance processes, or how the home involves families in decisions beyond confirming these roles are in place.
Source: CQC inspection report →
What the evidence base says
The home specialises in caring for adults both under and over 65 with dementia and physical disabilities. This dual focus means they work with residents at different life stages facing complex health challenges. For residents with dementia, the home works to understand individual needs and build relationships over time. Their approach includes supporting families through end-of-life care. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Florence Care Reading achieved a Good rating across all five domains at its April 2023 inspection, representing a meaningful improvement from its previous Requires Improvement rating. However, the published inspection text provides very limited specific detail, so scores reflect verified improvement and a positive overall picture rather than strong observable evidence across individual themes.
Homes in South East typically score 68–82.Worth a visit
Florence Care Reading, at 16-22 Westcote Road, was rated Good across all five inspection domains at its most recent inspection in April 2023. This is a significant improvement from its previous Requires Improvement rating, which suggests the management team identified what needed to change and acted on it. The home provides nursing and personal care for up to 83 people, including those living with dementia and physical disabilities, across a mixed age group. The published inspection text is unusually brief, which means there is very little specific evidence about what daily life actually looks like for your parent. The Good rating is a positive signal, but you should treat this visit as a fact-finding exercise. Ask about night staffing numbers, agency staff usage, how care plans are built around individual preferences, and how the home keeps families informed. Arrive at a mealtime if you can, speak to a member of staff you have not been introduced to, and look at how staff interact with residents in corridors and communal spaces, not just in the show rooms.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Florence House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Florence House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia support with mixed experiences in Reading
Florence Care Reading Ltd – Expert Care in Reading
Florence Care Reading Ltd offers specialist support for adults with dementia and physical disabilities in Reading. The home provides care for both younger adults under 65 and older residents. While some families have found comfort in difficult times here, others have raised concerns about care standards that potential residents should consider carefully.
Who they care for
The home specialises in caring for adults both under and over 65 with dementia and physical disabilities. This dual focus means they work with residents at different life stages facing complex health challenges.
For residents with dementia, the home works to understand individual needs and build relationships over time. Their approach includes supporting families through end-of-life care.
“Given the mixed experiences reported, visiting Florence Care Reading Ltd and asking detailed questions about their care approach would be particularly important.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Florence Care Reading achieved a Good rating across all five domains at its April 2023 inspection, representing a meaningful improvement from its previous Requires Improvement rating. However, the published inspection text provides very limited specific detail, so scores reflect verified improvement and a positive overall picture rather than strong observable evidence across individual themes.
Homes in South East typically score 68–82.Worth a visit
Florence Care Reading, at 16-22 Westcote Road, was rated Good across all five inspection domains at its most recent inspection in April 2023. This is a significant improvement from its previous Requires Improvement rating, which suggests the management team identified what needed to change and acted on it. The home provides nursing and personal care for up to 83 people, including those living with dementia and physical disabilities, across a mixed age group. The published inspection text is unusually brief, which means there is very little specific evidence about what daily life actually looks like for your parent. The Good rating is a positive signal, but you should treat this visit as a fact-finding exercise. Ask about night staffing numbers, agency staff usage, how care plans are built around individual preferences, and how the home keeps families informed. Arrive at a mealtime if you can, speak to a member of staff you have not been introduced to, and look at how staff interact with residents in corridors and communal spaces, not just in the show rooms.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Florence House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Florence House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia support with mixed experiences in Reading
Florence Care Reading Ltd – Expert Care in Reading
Florence Care Reading Ltd offers specialist support for adults with dementia and physical disabilities in Reading. The home provides care for both younger adults under 65 and older residents. While some families have found comfort in difficult times here, others have raised concerns about care standards that potential residents should consider carefully.
Who they care for
The home specialises in caring for adults both under and over 65 with dementia and physical disabilities. This dual focus means they work with residents at different life stages facing complex health challenges.
For residents with dementia, the home works to understand individual needs and build relationships over time. Their approach includes supporting families through end-of-life care.
Management & ethos
The management team shows dedication to understanding individual resident needs, with accounts of persistent efforts to build trust with challenging cases. However, there have been troubling reports of staff treating residents dismissively, and concerns about how safeguarding meetings are handled.
“Given the mixed experiences reported, visiting Florence Care Reading Ltd and asking detailed questions about their care approach would be particularly important.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
