Four Seasons
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds22
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-08-15
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a warm atmosphere where staff genuinely care about residents' wellbeing. Some relatives have noticed their loved ones expressing real contentment with their accommodation and showing marked improvements in mood since moving in.
The eight family priority themes
- Staff warmth70
- Compassion & dignity70
- Cleanliness65
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership45
- Resident happiness65
What inspectors found
Inspected 2019-08-15
Is this home safe?
Is the care effective?
The effective domain was rated Good at the January 2022 inspection. This domain covers training, care plans, healthcare access, nutrition, and whether the home acts on assessments. A Good rating here suggests inspectors found satisfactory evidence across these areas. However, the published summary does not record specific observations about care plan quality, dementia training content, or GP access arrangements.Is this home caring?
The caring domain was rated Good at the January 2022 inspection. This covers staff warmth, dignity, respect, and whether residents are treated as individuals. A Good rating here is the most directly reassuring finding for families, as it reflects inspector observations of how staff actually behave with the people in their care. The published summary does not record specific observations, quotes from residents, or examples of dignity in practice., The caring domain was rated Good at the January 2022 inspection. This covers staff warmth, dignity, respect, and whether residents are treated as individuals. A Good rating here is the most directly reassuring finding for families, as it reflects inspector observations of how staff actually behave with the people in their care. The published summary does not record specific observations, quotes from residents, or examples of dignity in practice.Is the home responsive?
The responsive domain was rated Good at the January 2022 inspection. This covers activities, how the home responds to individual preferences, and end-of-life care. A Good rating indicates inspectors were satisfied with the range of provision and the home's ability to tailor care to individuals. The published summary does not detail specific activities, one-to-one provision, or how end-of-life planning is approached., The responsive domain was rated Good at the January 2022 inspection. This covers activities, how the home responds to individual preferences, and end-of-life care. A Good rating indicates inspectors were satisfied with the range of provision and the home's ability to tailor care to individuals. The published summary does not detail specific activities, one-to-one provision, or how end-of-life planning is approached.Is the home well-led?
The well-led domain was rated Requires Improvement at the January 2022 inspection. This is the one domain that did not reach a Good rating and it covers management oversight, governance systems, staff support, and how the home identifies and acts on problems. The published summary does not detail what specific failures led to this rating. Mrs Lynne Chetwynd is registered manager and Mr Philip Day is the nominated individual. The home had previously received a Requires Improvement rating overall, and while most domains improved, leadership governance remained a concern.
Source: CQC inspection report →
What the evidence base says
The home provides residential care for adults over 65, including those living with dementia. While the home accepts residents with dementia, specific details about their approach to dementia care would need to be discussed directly with the team. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home scores reasonably across most care themes, with positive ratings in safe, effective, caring, and responsive domains, but the Requires Improvement rating in well-led pulls the overall picture down and means leadership oversight needs direct scrutiny before you commit.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe a warm atmosphere where staff genuinely care about residents' wellbeing. Some relatives have noticed their loved ones expressing real contentment with their accommodation and showing marked improvements in mood since moving in.
What inspectors have recorded
The care team appears dedicated to their work, with families noting the professional yet caring approach that helps reduce worries about the transition into residential care.
How it sits against good practice
For families beginning to explore care options in Stoke On Trent, visiting could help you understand whether this caring environment might suit your loved one.
Worth a visit
Four Seasons at 77 The Wood, Stoke-on-Trent is a 22-bed residential home specialising in dementia and older adult care. At its most recent inspection in January 2022, it was rated Good overall, with Good ratings across safe, effective, caring, and responsive domains. This is an improvement on a previous Requires Improvement rating and suggests the home has made meaningful progress in several areas. The home is run by Day Care Services Limited, with Mrs Lynne Chetwynd as both registered manager and nominated individual. The one significant concern is that the well-led domain remained at Requires Improvement at the January 2022 inspection. This rating covers management oversight, governance, and how well the home identifies and corrects problems. It does not mean your parent would be unsafe, but it does mean you should look closely at leadership stability and accountability before making a decision. Ask to meet the manager, find out whether the issues identified in the inspection have since been addressed, and check whether a more recent inspection has taken place, as the published report is now several years old and may not reflect the current position.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Four Seasons measures up against the other homes you’re considering. Free account.
In Their Own Words
How Four Seasons describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where caring staff help residents settle into contented life
Residential home in Stoke On Trent: True Peace of Mind
When families face the difficult decision of residential care, finding somewhere that genuinely understands both residents and relatives matters enormously. Four Seasons in Stoke On Trent focuses on creating a welcoming environment where older adults can feel comfortable and families can feel reassured. The care team here seems to understand that moving into residential care is a significant transition for everyone involved.
Who they care for
The home provides residential care for adults over 65, including those living with dementia.
While the home accepts residents with dementia, specific details about their approach to dementia care would need to be discussed directly with the team.
“For families beginning to explore care options in Stoke On Trent, visiting could help you understand whether this caring environment might suit your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home scores reasonably across most care themes, with positive ratings in safe, effective, caring, and responsive domains, but the Requires Improvement rating in well-led pulls the overall picture down and means leadership oversight needs direct scrutiny before you commit.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe a warm atmosphere where staff genuinely care about residents' wellbeing. Some relatives have noticed their loved ones expressing real contentment with their accommodation and showing marked improvements in mood since moving in.
What inspectors have recorded
The care team appears dedicated to their work, with families noting the professional yet caring approach that helps reduce worries about the transition into residential care.
How it sits against good practice
For families beginning to explore care options in Stoke On Trent, visiting could help you understand whether this caring environment might suit your loved one.
Worth a visit
Four Seasons at 77 The Wood, Stoke-on-Trent is a 22-bed residential home specialising in dementia and older adult care. At its most recent inspection in January 2022, it was rated Good overall, with Good ratings across safe, effective, caring, and responsive domains. This is an improvement on a previous Requires Improvement rating and suggests the home has made meaningful progress in several areas. The home is run by Day Care Services Limited, with Mrs Lynne Chetwynd as both registered manager and nominated individual. The one significant concern is that the well-led domain remained at Requires Improvement at the January 2022 inspection. This rating covers management oversight, governance, and how well the home identifies and corrects problems. It does not mean your parent would be unsafe, but it does mean you should look closely at leadership stability and accountability before making a decision. Ask to meet the manager, find out whether the issues identified in the inspection have since been addressed, and check whether a more recent inspection has taken place, as the published report is now several years old and may not reflect the current position.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Four Seasons measures up against the other homes you’re considering. Free account.
In Their Own Words
How Four Seasons describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where caring staff help residents settle into contented life
Residential home in Stoke On Trent: True Peace of Mind
When families face the difficult decision of residential care, finding somewhere that genuinely understands both residents and relatives matters enormously. Four Seasons in Stoke On Trent focuses on creating a welcoming environment where older adults can feel comfortable and families can feel reassured. The care team here seems to understand that moving into residential care is a significant transition for everyone involved.
Who they care for
The home provides residential care for adults over 65, including those living with dementia.
While the home accepts residents with dementia, specific details about their approach to dementia care would need to be discussed directly with the team.
Management & ethos
The care team appears dedicated to their work, with families noting the professional yet caring approach that helps reduce worries about the transition into residential care.
“For families beginning to explore care options in Stoke On Trent, visiting could help you understand whether this caring environment might suit your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
