Greenhill Care Home in Barnet
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds67
- SpecialismsCaring for adults over 65 yrs, Dementia, Learning disabilities, Physical disabilities
- Last inspected2019-06-28
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about staff who treat residents with genuine respect, taking time to learn individual preferences and helping people maintain their dignity. The stable team means residents see familiar faces each day, which particularly matters for those living with dementia.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement85
- Food quality60
- Healthcare65
- Management & leadership70
- Resident happiness75
What inspectors found
Inspected 2019-06-28
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the May 2019 inspection. This indicates inspectors were satisfied that staff had the skills and knowledge to meet residents' needs, that care plans were in place, and that people had access to healthcare. The home supports people with dementia and physical disabilities, which requires specific training and adapted approaches. The published summary does not reproduce detail about dementia training content, GP access frequency, or care plan review processes.Is this home caring?
The Caring domain was rated Good at the May 2019 inspection. This indicates inspectors observed staff treating people with respect and dignity and found that residents' independence was supported. The home's rating suggests no significant concerns about warmth or compassion were identified. The published summary does not reproduce specific observations of staff interactions or direct quotes from residents or relatives about how they felt treated.Is the home responsive?
The Responsive domain was rated Outstanding at the May 2019 inspection. This is the home's strongest finding and was the only domain to exceed Good. An Outstanding Responsive rating requires inspectors to find specific, evidenced examples of the home tailoring care and daily life to individuals rather than following a standard routine. The home supports people with dementia, learning disabilities, and physical disabilities, which increases the complexity of responsive care. The published summary does not reproduce the specific examples that led inspectors to award this grade.Is the home well-led?
The Well-led domain was rated Good at the May 2019 inspection. A named registered manager, Mrs Veronica Obukohwo Avwenake, and a nominated individual, Mrs Rachel Ann Rodgers, were in post at the time. This indicates inspectors found adequate governance, oversight, and a culture that supported staff to do their jobs. The published summary does not reproduce detail about how the home handles complaints, how staff are supported to raise concerns, or whether management is visible on the floor day to day.
Source: CQC inspection report →
What the evidence base says
The home provides specialist care for people with dementia, learning disabilities, and physical disabilities, alongside general care for adults over 65. With experienced staff who understand dementia care, the team focuses on maintaining routines and familiar faces. The stable staffing particularly helps residents who need consistency and reassurance. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Greenhill Care Home scores 72 out of 100, reflecting a Good rating across most areas and an Outstanding rating for responsiveness, with limited inspection detail available to support higher scores in food, cleanliness, and healthcare.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families talk about staff who treat residents with genuine respect, taking time to learn individual preferences and helping people maintain their dignity. The stable team means residents see familiar faces each day, which particularly matters for those living with dementia.
What inspectors have recorded
The manager stays visible and families find them approachable for routine matters. However, when serious care concerns have been raised, some families report defensive responses rather than constructive problem-solving, which has led to difficult situations.
How it sits against good practice
Visiting Greenhill will help you gauge whether their approach fits what you're looking for, especially around how they handle health monitoring and family concerns.
Worth a visit
Greenhill Care Home, on Waggon Road in Barnet, was rated Good overall at its inspection in May 2019, with Safe, Effective, Caring, and Well-led all Good and Responsive rated Outstanding. The Outstanding Responsive rating is significant: inspectors award this grade only when they find clear, specific evidence that the home goes beyond standard expectations in tailoring care, activities, and daily life to the people who live there. A named registered manager was in post at the time of inspection, and governance structures appeared sound. The home has 67 beds and supports people with dementia, learning disabilities, and physical disabilities alongside general residential care. The main uncertainty here is the age of the inspection. The published findings date from May 2019, which means they are now more than five years old. A lot can change in a care home over that period, including staffing teams, management, and the physical environment. The inspection summary available publicly contains very limited detail, so many important questions, including night staffing ratios, agency staff usage, food quality, and dementia-specific training, cannot be answered from the published findings alone. Before making a decision, visit in person, ideally unannounced or at a different time of day from your first appointment, and ask the manager directly about what has changed since 2019.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Greenhill Care Home in Barnet measures up against the other homes you’re considering. Free account.
In Their Own Words
How Greenhill Care Home in Barnet describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Experienced team brings continuity to dementia and disability care
Dedicated residential home Support in Barnet
For families seeking care in East Barnet, Greenhill Care Home offers support for older adults and those living with dementia, learning disabilities, and physical disabilities. The home has built up an experienced team over the years, with many staff members staying long-term and getting to know residents well. While most families describe positive day-to-day care, some have raised concerns about how management responds when health issues need closer attention.
Who they care for
The home provides specialist care for people with dementia, learning disabilities, and physical disabilities, alongside general care for adults over 65.
With experienced staff who understand dementia care, the team focuses on maintaining routines and familiar faces. The stable staffing particularly helps residents who need consistency and reassurance.
“Visiting Greenhill will help you gauge whether their approach fits what you're looking for, especially around how they handle health monitoring and family concerns.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Greenhill Care Home scores 72 out of 100, reflecting a Good rating across most areas and an Outstanding rating for responsiveness, with limited inspection detail available to support higher scores in food, cleanliness, and healthcare.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families talk about staff who treat residents with genuine respect, taking time to learn individual preferences and helping people maintain their dignity. The stable team means residents see familiar faces each day, which particularly matters for those living with dementia.
What inspectors have recorded
The manager stays visible and families find them approachable for routine matters. However, when serious care concerns have been raised, some families report defensive responses rather than constructive problem-solving, which has led to difficult situations.
How it sits against good practice
Visiting Greenhill will help you gauge whether their approach fits what you're looking for, especially around how they handle health monitoring and family concerns.
Worth a visit
Greenhill Care Home, on Waggon Road in Barnet, was rated Good overall at its inspection in May 2019, with Safe, Effective, Caring, and Well-led all Good and Responsive rated Outstanding. The Outstanding Responsive rating is significant: inspectors award this grade only when they find clear, specific evidence that the home goes beyond standard expectations in tailoring care, activities, and daily life to the people who live there. A named registered manager was in post at the time of inspection, and governance structures appeared sound. The home has 67 beds and supports people with dementia, learning disabilities, and physical disabilities alongside general residential care. The main uncertainty here is the age of the inspection. The published findings date from May 2019, which means they are now more than five years old. A lot can change in a care home over that period, including staffing teams, management, and the physical environment. The inspection summary available publicly contains very limited detail, so many important questions, including night staffing ratios, agency staff usage, food quality, and dementia-specific training, cannot be answered from the published findings alone. Before making a decision, visit in person, ideally unannounced or at a different time of day from your first appointment, and ask the manager directly about what has changed since 2019.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Greenhill Care Home in Barnet measures up against the other homes you’re considering. Free account.
In Their Own Words
How Greenhill Care Home in Barnet describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Experienced team brings continuity to dementia and disability care
Dedicated residential home Support in Barnet
For families seeking care in East Barnet, Greenhill Care Home offers support for older adults and those living with dementia, learning disabilities, and physical disabilities. The home has built up an experienced team over the years, with many staff members staying long-term and getting to know residents well. While most families describe positive day-to-day care, some have raised concerns about how management responds when health issues need closer attention.
Who they care for
The home provides specialist care for people with dementia, learning disabilities, and physical disabilities, alongside general care for adults over 65.
With experienced staff who understand dementia care, the team focuses on maintaining routines and familiar faces. The stable staffing particularly helps residents who need consistency and reassurance.
Management & ethos
The manager stays visible and families find them approachable for routine matters. However, when serious care concerns have been raised, some families report defensive responses rather than constructive problem-solving, which has led to difficult situations.
The home & environment
The gardens get plenty of use in good weather, giving residents outdoor space to enjoy. People mention the pleasant surroundings and how the physical environment supports wellbeing.
“Visiting Greenhill will help you gauge whether their approach fits what you're looking for, especially around how they handle health monitoring and family concerns.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
