Greenslades Nursing Home – Sanctuary Care
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds67
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2023-02-16
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families often mention how staff pick up on the small things — recognising when someone with dementia needs comfort even when they can't ask for it. Several people have described feeling genuinely welcomed when visiting, particularly during those difficult final days with their relatives.
The eight family priority themes
- Staff warmth72
- Compassion & dignity74
- Cleanliness68
- Activities & engagement88
- Food quality62
- Healthcare72
- Management & leadership72
- Resident happiness75
What inspectors found
Inspected 2023-02-16
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the January 2023 inspection. This covers training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism, and the Good Effective rating indicates inspectors were broadly satisfied with how staff are equipped to meet complex needs. Specific detail on dementia training content, GP visit frequency, or care plan review processes is not included in the published report text. No concerns were identified in this domain.Is this home caring?
Greenslades Nursing Home received a Good rating for Caring at its January 2023 inspection. This domain covers staff warmth, dignity, respect, and whether people are supported to maintain their independence. A Good rating indicates inspectors found no concerns in how staff treat the people who live here. The published report does not include specific observations of staff interactions, direct quotes from residents, or examples of how privacy and dignity are maintained in practice. No concerns were raised.Is the home responsive?
The Responsive domain was rated Outstanding, the highest possible rating, at the January 2023 inspection. This is the standout finding for this home. An Outstanding Responsive rating requires inspectors to find specific, strong evidence that the home tailors care and activities to individual people rather than following a one-size approach. It covers activities, engagement, individuality, and end-of-life care. The home serves people with a wide range of needs including dementia, mental health conditions, and physical and sensory disabilities, which makes genuine individual responsiveness especially meaningful. The published summary does not detail which specific activities or approaches earned the Outstanding judgement.Is the home well-led?
The Well-led domain was rated Good at the January 2023 inspection. A named registered manager, Mrs Meghann Louise Bowden, and a nominated individual, Mrs Louise Palmer, are both recorded as in post. The home is run by Sanctuary Care Limited, a national provider. A Good Well-led rating indicates inspectors found satisfactory governance, a culture where staff can raise concerns, and evidence of learning from events. Specific detail on manager visibility, staff morale, audit processes, or how the home has responded to previous findings is not included in the available report text.
Source: CQC inspection report →
What the evidence base says
The home provides nursing care for people over 65, including those living with dementia, mental health conditions, physical disabilities, and sensory impairments. For residents with dementia, families have noticed how staff tune into non-verbal cues and emotional needs. The nursing team appears to bring both clinical knowledge and an understanding of how dementia affects each person differently. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Greenslades Nursing Home scores well overall, lifted significantly by an Outstanding rating for responsiveness, which reflects strong individual engagement and tailored activity. Most other areas are positive but supported by general rather than highly specific inspection evidence, so there are questions worth asking directly on a visit.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families often mention how staff pick up on the small things — recognising when someone with dementia needs comfort even when they can't ask for it. Several people have described feeling genuinely welcomed when visiting, particularly during those difficult final days with their relatives.
What inspectors have recorded
How it sits against good practice
If you're considering Greenslades, it's worth arranging a visit to see if their approach feels right for your family.
Worth a visit
Greenslades Nursing Home on Willeys Avenue in Exeter was rated Good overall at its inspection in January 2023, with an Outstanding rating for how it responds to individual needs. That Outstanding mark is significant: it requires inspectors to find specific, strong evidence that the home genuinely tailors care and activities to each person, not just following a standard routine. The remaining four domains, covering safety, effectiveness, caring, and leadership, were all rated Good, indicating a stable, competent home with no areas of concern identified at the time. The main limitation is that the published report text is brief, which means many important details, including food quality, night staffing ratios, agency staff use, and how the home communicates with families, are not recorded in what is publicly available. This does not mean these things are problematic, but it does mean you need to ask directly. When you visit, arrive at a mealtime if you can, ask to see last week's actual staffing rota (not the template), and pay attention to how staff speak to your parent and to each other in the corridors.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Greenslades Nursing Home – Sanctuary Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How Greenslades Nursing Home – Sanctuary Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Nursing home where staff understand the quieter moments of dementia care
Greenslades Nursing Home – Your Trusted nursing home
When someone you love needs nursing care, you want to know they'll be treated with genuine kindness. Greenslades Nursing Home in Exeter brings together professional nursing support with staff who seem to understand the emotional side of care. While experiences here have varied, many families speak warmly about how the team responded to their relatives' individual needs.
Who they care for
The home provides nursing care for people over 65, including those living with dementia, mental health conditions, physical disabilities, and sensory impairments.
For residents with dementia, families have noticed how staff tune into non-verbal cues and emotional needs. The nursing team appears to bring both clinical knowledge and an understanding of how dementia affects each person differently.
“If you're considering Greenslades, it's worth arranging a visit to see if their approach feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Greenslades Nursing Home scores well overall, lifted significantly by an Outstanding rating for responsiveness, which reflects strong individual engagement and tailored activity. Most other areas are positive but supported by general rather than highly specific inspection evidence, so there are questions worth asking directly on a visit.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families often mention how staff pick up on the small things — recognising when someone with dementia needs comfort even when they can't ask for it. Several people have described feeling genuinely welcomed when visiting, particularly during those difficult final days with their relatives.
What inspectors have recorded
How it sits against good practice
If you're considering Greenslades, it's worth arranging a visit to see if their approach feels right for your family.
Worth a visit
Greenslades Nursing Home on Willeys Avenue in Exeter was rated Good overall at its inspection in January 2023, with an Outstanding rating for how it responds to individual needs. That Outstanding mark is significant: it requires inspectors to find specific, strong evidence that the home genuinely tailors care and activities to each person, not just following a standard routine. The remaining four domains, covering safety, effectiveness, caring, and leadership, were all rated Good, indicating a stable, competent home with no areas of concern identified at the time. The main limitation is that the published report text is brief, which means many important details, including food quality, night staffing ratios, agency staff use, and how the home communicates with families, are not recorded in what is publicly available. This does not mean these things are problematic, but it does mean you need to ask directly. When you visit, arrive at a mealtime if you can, ask to see last week's actual staffing rota (not the template), and pay attention to how staff speak to your parent and to each other in the corridors.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Greenslades Nursing Home – Sanctuary Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How Greenslades Nursing Home – Sanctuary Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Nursing home where staff understand the quieter moments of dementia care
Greenslades Nursing Home – Your Trusted nursing home
When someone you love needs nursing care, you want to know they'll be treated with genuine kindness. Greenslades Nursing Home in Exeter brings together professional nursing support with staff who seem to understand the emotional side of care. While experiences here have varied, many families speak warmly about how the team responded to their relatives' individual needs.
Who they care for
The home provides nursing care for people over 65, including those living with dementia, mental health conditions, physical disabilities, and sensory impairments.
For residents with dementia, families have noticed how staff tune into non-verbal cues and emotional needs. The nursing team appears to bring both clinical knowledge and an understanding of how dementia affects each person differently.
“If you're considering Greenslades, it's worth arranging a visit to see if their approach feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
