Hartfield House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds62
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2019-10-23
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about the difference those first moments make — staff who actually stop to chat, who remember names and stories. There's a buzz about the place, with residents gathering for activities or heading out on the minibus for local trips. The structured daily programme keeps everyone engaged, whether it's cinema afternoons or simply pottering in the garden.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2019-10-23
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the April 2024 inspection. This covers care planning, staff training, healthcare access, and nutrition. The home lists dementia as a specialism, which means inspectors will have considered whether dementia-specific practice meets the required standard. No specific examples of care plan content, GP access arrangements, training records, or food provision are reproduced in the available report text.Is this home caring?
The Caring domain was rated Good at the April 2024 inspection. This domain covers staff warmth, dignity, respect, and whether people are treated as individuals. No inspector observations, resident quotes, or relative feedback are reproduced in the available report text. A Good rating here means inspectors were satisfied during their visit, but it does not describe the texture of daily interactions.Is the home responsive?
The Responsive domain was rated Good at the April 2024 inspection. This domain covers activities, individual engagement, and how well the home responds to the changing needs of the people who live there, including end-of-life care. The published report text does not include specific examples of activity provision, one-to-one engagement, or how individual preferences are accommodated in daily life.Is the home well-led?
The Well-led domain was rated Good at the April 2024 inspection. A named registered manager, Lukasz Bogusz, is in post, and Lisa Sharon Soper is the nominated individual. The home is operated by Porthaven Care Homes No 3 Limited. The published report text does not include observations about management visibility, staff culture, how concerns are raised, or how the home responds to incidents and complaints.
Source: CQC inspection report →
What the evidence base says
Hartfield House provides residential and nursing care for adults over 65, with particular expertise in dementia care. The team also welcomes younger adults who need specialist support. The dementia care approach focuses on maintaining connections and capabilities. Staff work to understand each person's history and interests, weaving familiar elements into daily routines that provide comfort and structure. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hartfield House received a Good rating across all five domains at its April 2024 inspection, which is a solid result, but the published report text provides very limited specific detail to support scores above the mid-range. Scores reflect the Good rating while being honest that specific observed evidence is not available in the published findings.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the difference those first moments make — staff who actually stop to chat, who remember names and stories. There's a buzz about the place, with residents gathering for activities or heading out on the minibus for local trips. The structured daily programme keeps everyone engaged, whether it's cinema afternoons or simply pottering in the garden.
What inspectors have recorded
The nursing team brings both skill and kindness to their work, taking time to understand each resident's needs and preferences. Families notice how staff check in regularly, adjusting care as needs change. There's an attentiveness here that shows in the details — medications given on time, preferences remembered, dignity always maintained.
How it sits against good practice
Sometimes the hardest decisions lead to the most unexpected relief. Many families find that at Hartfield House.
Worth a visit
Hartfield House Care Home in Leatherhead was rated Good across all five inspection domains at its most recent assessment in April 2024, with the report published in July 2024. The home is registered to provide nursing and personal care for up to 62 people, including adults over and under 65, and people living with dementia. A named registered manager is in post, and the home is operated by Porthaven Care Homes No 3 Limited. The main limitation of this report is that the published inspection text contains very little specific evidence: no direct quotes from residents or relatives, no recorded inspector observations, and no detailed examples of care in practice. A Good rating is meaningful and should not be dismissed, but it tells you that inspectors were satisfied, not what daily life actually looks like for your parent. On your visit, ask to see last week's staffing rota with permanent and agency names clearly visible, watch how staff interact with residents in corridors and at mealtimes, and ask the manager directly about night staffing ratios and how the team is trained specifically for dementia care.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Hartfield House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where gentle care meets genuine friendships in leafy Leatherhead
Compassionate Care in Leatherhead at Hartfield House Care Home
Watching someone you love struggle with daily life is heartbreaking. At Hartfield House in Leatherhead, families find comfort in the warm smiles that greet them at reception and the sound of laughter drifting from the lounges. This established care home creates a rhythm of care that helps residents rediscover joy in their days.
Who they care for
Hartfield House provides residential and nursing care for adults over 65, with particular expertise in dementia care. The team also welcomes younger adults who need specialist support.
The dementia care approach focuses on maintaining connections and capabilities. Staff work to understand each person's history and interests, weaving familiar elements into daily routines that provide comfort and structure.
“Sometimes the hardest decisions lead to the most unexpected relief. Many families find that at Hartfield House.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hartfield House received a Good rating across all five domains at its April 2024 inspection, which is a solid result, but the published report text provides very limited specific detail to support scores above the mid-range. Scores reflect the Good rating while being honest that specific observed evidence is not available in the published findings.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the difference those first moments make — staff who actually stop to chat, who remember names and stories. There's a buzz about the place, with residents gathering for activities or heading out on the minibus for local trips. The structured daily programme keeps everyone engaged, whether it's cinema afternoons or simply pottering in the garden.
What inspectors have recorded
The nursing team brings both skill and kindness to their work, taking time to understand each resident's needs and preferences. Families notice how staff check in regularly, adjusting care as needs change. There's an attentiveness here that shows in the details — medications given on time, preferences remembered, dignity always maintained.
How it sits against good practice
Sometimes the hardest decisions lead to the most unexpected relief. Many families find that at Hartfield House.
Worth a visit
Hartfield House Care Home in Leatherhead was rated Good across all five inspection domains at its most recent assessment in April 2024, with the report published in July 2024. The home is registered to provide nursing and personal care for up to 62 people, including adults over and under 65, and people living with dementia. A named registered manager is in post, and the home is operated by Porthaven Care Homes No 3 Limited. The main limitation of this report is that the published inspection text contains very little specific evidence: no direct quotes from residents or relatives, no recorded inspector observations, and no detailed examples of care in practice. A Good rating is meaningful and should not be dismissed, but it tells you that inspectors were satisfied, not what daily life actually looks like for your parent. On your visit, ask to see last week's staffing rota with permanent and agency names clearly visible, watch how staff interact with residents in corridors and at mealtimes, and ask the manager directly about night staffing ratios and how the team is trained specifically for dementia care.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hartfield House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hartfield House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where gentle care meets genuine friendships in leafy Leatherhead
Compassionate Care in Leatherhead at Hartfield House Care Home
Watching someone you love struggle with daily life is heartbreaking. At Hartfield House in Leatherhead, families find comfort in the warm smiles that greet them at reception and the sound of laughter drifting from the lounges. This established care home creates a rhythm of care that helps residents rediscover joy in their days.
Who they care for
Hartfield House provides residential and nursing care for adults over 65, with particular expertise in dementia care. The team also welcomes younger adults who need specialist support.
The dementia care approach focuses on maintaining connections and capabilities. Staff work to understand each person's history and interests, weaving familiar elements into daily routines that provide comfort and structure.
Management & ethos
The nursing team brings both skill and kindness to their work, taking time to understand each resident's needs and preferences. Families notice how staff check in regularly, adjusting care as needs change. There's an attentiveness here that shows in the details — medications given on time, preferences remembered, dignity always maintained.
The home & environment
The bistro opens onto gardens where residents enjoy their morning coffee or afternoon tea in the sunshine. Every corner feels cared for — from the comfortable lounges to the spotless corridors. It's the kind of place where small touches matter, where fresh flowers brighten the reception and the smell of proper cooking drifts from the kitchen.
“Sometimes the hardest decisions lead to the most unexpected relief. Many families find that at Hartfield House.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
