Hay House
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds35
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2018-04-06
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about the patience staff show with residents, particularly noting how they stay calm and attentive during daily interactions. Some mention the little touches that make a difference, like fresh baking from the kitchen.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2018-04-06
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the January 2024 inspection. The home holds a nursing registration and is listed as specialising in dementia, mental health conditions, and physical disabilities, which requires demonstrated competence across complex care needs. The available report text does not include specific detail about dementia training content, care plan quality, GP access, or food provision.Is this home caring?
The Caring domain was rated Good at the January 2024 inspection. No specific inspector observations, resident quotes, or relative testimony are available in the published report text to illustrate what this looks like in practice at Hay House. A Good rating indicates inspectors found no significant concerns about dignity, respect, or staff compassion.Is the home responsive?
The Responsive domain was rated Good at the January 2024 inspection. The home's registered specialisms include dementia and mental health conditions, which implies some degree of tailored provision. The available report text does not describe the activities programme, how it is adapted for people who cannot join groups, or how individual preferences are recorded and acted on.Is the home well-led?
The Well-led domain was rated Good at the January 2024 inspection. A registered manager, Mrs Karen Davey, was confirmed in post, and a nominated individual, Mr Wade Rames Newmark, is recorded. The home is operated by Chartbeech Ltd. The published report text does not include detail about management visibility, staff culture, governance processes, or how the home handles complaints and learning from incidents.
Source: CQC inspection report →
What the evidence base says
The team at Hay House specialises in dementia care alongside support for mental health conditions and physical disabilities. Their dementia care approach centres on maintaining a calm, structured environment where residents feel secure and staff have time to respond patiently to individual needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hay House Nursing Home was rated Good across all five inspection domains in January 2024, which is a positive baseline. However, the published report text provides limited specific observations, quotes, or direct evidence, so scores reflect a solid but undetailed picture rather than confirmed excellence.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families talk about the patience staff show with residents, particularly noting how they stay calm and attentive during daily interactions. Some mention the little touches that make a difference, like fresh baking from the kitchen.
What inspectors have recorded
While families report feeling confident about day-to-day care and resident safety, there have been concerns raised about how the home handles formal complaints and information requests.
How it sits against good practice
If you're considering Hay House, visiting in person will help you get a feel for whether their approach fits what you're looking for.
Worth a visit
Hay House Nursing Home in Broadclyst, Exeter was rated Good across all five inspection domains at its most recent assessment in January 2024, with the report published in May 2024. The home is registered for 35 beds and offers nursing care for people living with dementia, mental health conditions, and physical disabilities. A registered manager was confirmed in post at the time of the inspection. A consistent Good rating across every domain is a positive foundation. The main limitation here is that the full inspection report text was not available for detailed analysis, so it is not possible to confirm specific observations about staff warmth, food quality, dementia-friendly design, or night staffing from this report alone. On a visit, ask the manager to show you the staffing rota for the previous week, including night shifts, and count how many names are permanent staff versus agency. Then spend time in a communal area and watch whether staff use your parent's preferred name and move at an unhurried pace.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hay House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hay House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where patient staff create a secure haven in Exeter
Compassionate Care in Exeter at Hay House Nursing Home
For families looking at care options in Exeter, Hay House Nursing Home offers specialist support for people living with dementia and mental health conditions. Set in well-maintained grounds in the South West, this nursing home focuses on creating a safe, calm environment for residents over 65 who need extra support.
Who they care for
The team at Hay House specialises in dementia care alongside support for mental health conditions and physical disabilities.
Their dementia care approach centres on maintaining a calm, structured environment where residents feel secure and staff have time to respond patiently to individual needs.
“If you're considering Hay House, visiting in person will help you get a feel for whether their approach fits what you're looking for.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hay House Nursing Home was rated Good across all five inspection domains in January 2024, which is a positive baseline. However, the published report text provides limited specific observations, quotes, or direct evidence, so scores reflect a solid but undetailed picture rather than confirmed excellence.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families talk about the patience staff show with residents, particularly noting how they stay calm and attentive during daily interactions. Some mention the little touches that make a difference, like fresh baking from the kitchen.
What inspectors have recorded
While families report feeling confident about day-to-day care and resident safety, there have been concerns raised about how the home handles formal complaints and information requests.
How it sits against good practice
If you're considering Hay House, visiting in person will help you get a feel for whether their approach fits what you're looking for.
Worth a visit
Hay House Nursing Home in Broadclyst, Exeter was rated Good across all five inspection domains at its most recent assessment in January 2024, with the report published in May 2024. The home is registered for 35 beds and offers nursing care for people living with dementia, mental health conditions, and physical disabilities. A registered manager was confirmed in post at the time of the inspection. A consistent Good rating across every domain is a positive foundation. The main limitation here is that the full inspection report text was not available for detailed analysis, so it is not possible to confirm specific observations about staff warmth, food quality, dementia-friendly design, or night staffing from this report alone. On a visit, ask the manager to show you the staffing rota for the previous week, including night shifts, and count how many names are permanent staff versus agency. Then spend time in a communal area and watch whether staff use your parent's preferred name and move at an unhurried pace.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hay House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hay House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where patient staff create a secure haven in Exeter
Compassionate Care in Exeter at Hay House Nursing Home
For families looking at care options in Exeter, Hay House Nursing Home offers specialist support for people living with dementia and mental health conditions. Set in well-maintained grounds in the South West, this nursing home focuses on creating a safe, calm environment for residents over 65 who need extra support.
Who they care for
The team at Hay House specialises in dementia care alongside support for mental health conditions and physical disabilities.
Their dementia care approach centres on maintaining a calm, structured environment where residents feel secure and staff have time to respond patiently to individual needs.
Management & ethos
While families report feeling confident about day-to-day care and resident safety, there have been concerns raised about how the home handles formal complaints and information requests.
The home & environment
The building itself gets positive mentions from visitors, who appreciate the cleanliness throughout and the well-kept outdoor spaces. These gardens give residents somewhere pleasant to spend time when the weather allows.
“If you're considering Hay House, visiting in person will help you get a feel for whether their approach fits what you're looking for.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
