Hazelhurst Nursing Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds56
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2020-02-25
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families often mention how staff balance professional care with personal warmth. There's a structured programme of weekly activities that residents actually want to join in with, and the team puts real thought into making sure everyone can participate in their own way. The atmosphere feels respectful but relaxed.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness65
- Activities & engagement85
- Food quality65
- Healthcare85
- Management & leadership72
- Resident happiness75
What inspectors found
Inspected 2020-02-25
Is this home safe?
Is the care effective?
The Effective domain was rated Outstanding, the highest possible rating. This means inspectors found evidence that staff go significantly beyond basic compliance in how they understand and meet each person's health and care needs. For a nursing home supporting people with dementia and physical disabilities, an Outstanding Effective rating requires strong training, detailed and genuinely used care plans, reliable healthcare access, and good nutritional support. The registered manager and nominated individual are named in the report, indicating clear accountability for the quality of care delivered.Is this home caring?
The Caring domain was rated Good at the December 2019 inspection. A Good rating in this domain means inspectors were satisfied that staff treated people with dignity and respect and that residents felt supported rather than processed. The home supports people with dementia and physical disabilities, where non-verbal communication and knowing each person individually matters as much as clinical skill. The published summary does not include specific observations or quotes from residents or relatives about day-to-day interactions.Is the home responsive?
The Responsive domain was rated Outstanding, one of only two Outstanding ratings in this inspection. For a home that cares for people with dementia and physical disabilities, this rating requires inspectors to find that the home tailors its response to individual needs rather than offering a standard programme. Outstanding Responsive care typically includes evidence of meaningful one-to-one activities, flexible routines, and genuine attention to what each person enjoys and values. The published summary does not reproduce specific examples, but the rating itself is a strong signal.Is the home well-led?
The Well-led domain was rated Good at the December 2019 inspection. A Good rating here means inspectors were satisfied that the home had clear leadership, a positive culture, and systems in place to monitor and improve quality. The registered manager is named as Ms Charlotte Lucy Whittington, and the nominated individual is Ms Karen Anne Rogers. The home is run by Herefordshire Care Homes Limited. Governance and accountability arrangements were sufficient to meet the Good threshold, though the published summary does not record specific examples of how the leadership team responds to concerns or drives improvement.
Source: CQC inspection report →
What the evidence base says
Hazelhurst specialises in dementia care alongside support for physical disabilities, caring for adults both under and over 65. The team's experience shows in how they handle the specific challenges of dementia with patience and understanding. Staff here seem to grasp what makes each person with dementia tick — their individual triggers, comforts and ways of communicating. Families have noticed how this personalised approach helps residents stay calmer and more engaged with daily life. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hazelhurst Nursing Home scored well above average, driven by Outstanding ratings in Effective care and Responsive care, which reflect strong healthcare practice and a genuine effort to give your parent a life here. Scores for cleanliness and food quality are held back by limited specific detail in the published inspection findings.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families often mention how staff balance professional care with personal warmth. There's a structured programme of weekly activities that residents actually want to join in with, and the team puts real thought into making sure everyone can participate in their own way. The atmosphere feels respectful but relaxed.
What inspectors have recorded
What stands out is how the team keeps families in the loop. They'll update you about medical changes, include you in discussions about care, and you're welcome at house meetings. Families appreciate being able to visit whenever they want — there's a transparency here that helps everyone feel more confident about the care being given.
How it sits against good practice
If you're looking for dementia care where your loved one will be known as a person, not just a resident, Hazelhurst could be worth exploring.
Worth a visit
Hazelhurst Nursing Home in Bishopswood, Ross-on-Wye was rated Outstanding overall at its inspection in December 2019, with the report published in February 2020. That is the highest rating available, and it was achieved with particular strength in two areas: how well the team knows what they are doing clinically and in care planning (Effective, rated Outstanding), and how well the home supports your parent to have a real life here with activities and individual engagement (Responsive, also rated Outstanding). Safe, Caring, and Well-led were each rated Good, indicating no significant concerns in those areas. The home specialises in nursing care and supports people with dementia, physical disabilities, and both older and younger adults, which means the staff team has to be genuinely skilled across a range of needs. The main limitation of this report, and the reason to visit in person before deciding, is that the published inspection summary is brief and does not include specific observations, resident quotes, or detail on areas such as food, cleanliness, night staffing, or how families are kept informed. The inspection also took place in late 2019, which means the findings are now over five years old. A great deal can change in that time, including staffing, management, and culture. When you visit, ask to see last week's actual staffing rota (not the template), check whether the registered manager named in the report is still in post, and spend time in a communal area at a mealtime so you can observe how staff interact with your parent's potential neighbours.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hazelhurst Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hazelhurst Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dementia care feels personal and families stay connected
Compassionate Care in Ross On Wye at Hazelhurst Nursing Home
When you're searching for dementia care that truly understands your loved one's needs, Hazelhurst Nursing Home in Ross On Wye offers something families particularly value. The care team here has built a reputation for knowing each resident as an individual — their preferences, their responses, even the small details that make a difference. Set in well-kept grounds with mature gardens, this West Midlands home creates an environment where residents with dementia feel secure and families feel genuinely included.
Who they care for
Hazelhurst specialises in dementia care alongside support for physical disabilities, caring for adults both under and over 65. The team's experience shows in how they handle the specific challenges of dementia with patience and understanding.
Staff here seem to grasp what makes each person with dementia tick — their individual triggers, comforts and ways of communicating. Families have noticed how this personalised approach helps residents stay calmer and more engaged with daily life.
“If you're looking for dementia care where your loved one will be known as a person, not just a resident, Hazelhurst could be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hazelhurst Nursing Home scored well above average, driven by Outstanding ratings in Effective care and Responsive care, which reflect strong healthcare practice and a genuine effort to give your parent a life here. Scores for cleanliness and food quality are held back by limited specific detail in the published inspection findings.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families often mention how staff balance professional care with personal warmth. There's a structured programme of weekly activities that residents actually want to join in with, and the team puts real thought into making sure everyone can participate in their own way. The atmosphere feels respectful but relaxed.
What inspectors have recorded
What stands out is how the team keeps families in the loop. They'll update you about medical changes, include you in discussions about care, and you're welcome at house meetings. Families appreciate being able to visit whenever they want — there's a transparency here that helps everyone feel more confident about the care being given.
How it sits against good practice
If you're looking for dementia care where your loved one will be known as a person, not just a resident, Hazelhurst could be worth exploring.
Worth a visit
Hazelhurst Nursing Home in Bishopswood, Ross-on-Wye was rated Outstanding overall at its inspection in December 2019, with the report published in February 2020. That is the highest rating available, and it was achieved with particular strength in two areas: how well the team knows what they are doing clinically and in care planning (Effective, rated Outstanding), and how well the home supports your parent to have a real life here with activities and individual engagement (Responsive, also rated Outstanding). Safe, Caring, and Well-led were each rated Good, indicating no significant concerns in those areas. The home specialises in nursing care and supports people with dementia, physical disabilities, and both older and younger adults, which means the staff team has to be genuinely skilled across a range of needs. The main limitation of this report, and the reason to visit in person before deciding, is that the published inspection summary is brief and does not include specific observations, resident quotes, or detail on areas such as food, cleanliness, night staffing, or how families are kept informed. The inspection also took place in late 2019, which means the findings are now over five years old. A great deal can change in that time, including staffing, management, and culture. When you visit, ask to see last week's actual staffing rota (not the template), check whether the registered manager named in the report is still in post, and spend time in a communal area at a mealtime so you can observe how staff interact with your parent's potential neighbours.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hazelhurst Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hazelhurst Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dementia care feels personal and families stay connected
Compassionate Care in Ross On Wye at Hazelhurst Nursing Home
When you're searching for dementia care that truly understands your loved one's needs, Hazelhurst Nursing Home in Ross On Wye offers something families particularly value. The care team here has built a reputation for knowing each resident as an individual — their preferences, their responses, even the small details that make a difference. Set in well-kept grounds with mature gardens, this West Midlands home creates an environment where residents with dementia feel secure and families feel genuinely included.
Who they care for
Hazelhurst specialises in dementia care alongside support for physical disabilities, caring for adults both under and over 65. The team's experience shows in how they handle the specific challenges of dementia with patience and understanding.
Staff here seem to grasp what makes each person with dementia tick — their individual triggers, comforts and ways of communicating. Families have noticed how this personalised approach helps residents stay calmer and more engaged with daily life.
Management & ethos
What stands out is how the team keeps families in the loop. They'll update you about medical changes, include you in discussions about care, and you're welcome at house meetings. Families appreciate being able to visit whenever they want — there's a transparency here that helps everyone feel more confident about the care being given.
The home & environment
The gardens here make a real difference — mature trees, well-maintained landscaping, and plenty of outdoor spaces where residents can spend time safely. Inside, families have commented on the quality of the food, noting that meals look appetising and cater well to different appetites and dietary needs.
“If you're looking for dementia care where your loved one will be known as a person, not just a resident, Hazelhurst could be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
