Dementia Care Home

Hazell Court

Acton Lane, Sudbury, Suffolk, CO10 1QN

Nursing homes, Rehabilitation (illness/injury)

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
74/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes, Rehabilitation (illness/injury)

Families Rate The Staff82 / 100

Staff warmth score

“Well Looked After”78%

of reviewers answered yes

Good to know

  • Registered beds55
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
  • Last inspected2023-07-28

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families talk about the friendly atmosphere here, where staff take time to explain things properly and keep relatives in the loop. People notice how staff encourage residents to stay active and involved in daily life, whether that's joining in activities or keeping up with everyday routines.

The eight family priority themes

  • Staff warmth82
  • Compassion & dignity90
  • Cleanliness68
  • Activities & engagement65
  • Food quality60
  • Healthcare68
  • Management & leadership72
  • Resident happiness78
Section 02

What inspectors found

Inspected 2023-07-28

  • Is this home safe?

    Good
    The safe domain was rated Good at the July 2023 inspection. This rating covers staffing levels, medicines management, infection control, and how the home responds to incidents and accidents. The published inspection text does not reproduce specific detail about staffing ratios, night cover, or agency use. No concerns were raised that would indicate a safety risk.
    Verified by inspector
  • Is the care effective?

    Good
    The effective domain was rated Good at the July 2023 inspection. This domain covers training, care planning, healthcare access, and nutrition. The home carries a dementia specialism, which means inspectors would have assessed whether staff training and care approaches are appropriate for people living with dementia. No specific training figures, care plan detail, or food observations are reproduced in the available published text.
    Verified by inspector
  • Is this home caring?

    Outstanding
    The caring domain was rated Outstanding at the July 2023 inspection. This is the highest rating available and is awarded when inspectors find consistent, specific evidence of warm, compassionate, and dignified care. The Outstanding rating in this domain is rare and meaningful. The published inspection summary does not reproduce the specific observations or resident and family quotes that would have informed this rating, but the rating itself reflects a high bar met.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The responsive domain was rated Good at the July 2023 inspection. This domain covers how well the home tailors care to individual needs, the quality and range of activities, and how the home handles complaints and end-of-life care. No specific detail about activity programmes, individual engagement, complaint handling, or end-of-life planning is reproduced in the available published text.
    Verified by inspector
  • Is the home well-led?

    Good
    The well-led domain was rated Good at the July 2023 inspection. A named registered manager, Mrs Regina Rika Catharina Botha, and a nominated individual, Mrs Rachel Fitton, were both recorded as in post. The home has been inspected twice in total, suggesting a degree of continuity. The published text does not provide detail about management visibility, staff culture, governance systems, or how the home uses feedback to improve.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home cares for adults both under and over 65, including those living with dementia. They also provide rehabilitation support for people working towards returning home after hospital. While dementia care is listed as one of their specialisms, families haven't shared specific details about the dementia support available here. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

74/ 100

DCC Family Score

Hazell Court's Outstanding rating for caring lifts the overall score considerably, reflecting strong evidence of warm, dignified staff interactions. The remaining domains are rated Good but the published inspection text provides limited specific detail, which holds several theme scores in the mid-range.

Homes in East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families talk about the friendly atmosphere here, where staff take time to explain things properly and keep relatives in the loop. People notice how staff encourage residents to stay active and involved in daily life, whether that's joining in activities or keeping up with everyday routines.

Lens 02

What inspectors have recorded

Staff here seem to understand that good care means more than just the basics. They work with families to make complex admissions happen smoothly, like when couples need to move in together, and they're described as consistently helpful and approachable.

Lens 03

How it sits against good practice

If you're weighing up options for someone who needs that bit of extra support to get back on their feet, or a couple who want to stay together, it's worth getting in touch to see how they might help.

DCC Recommendation

Worth a visit

Hazell Court, on Acton Lane in Sudbury, was rated Good overall at its most recent inspection in July 2023, with an Outstanding rating for caring. That Outstanding caring rating is awarded only when inspectors find consistent, specific evidence of compassionate, dignified treatment, making it one of the most meaningful signals a nursing home can receive. The home supports adults over and under 65, including people living with dementia, across 55 beds, and operates as a nursing home with rehabilitation provision. The main limitation of this report is that the published inspection text is brief and does not reproduce the specific observations, quotes, or care detail that would allow a fuller picture to be built. Many important questions, including night staffing ratios, agency use, dementia environment design, and food quality, cannot be answered from the available findings alone. When you visit, ask to see last week's actual staffing rota (not the template), observe how staff interact with residents in corridors and at mealtimes, and ask specifically what one-to-one engagement is available for residents who cannot join group activities.

The three questions to ask when you visit

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In Their Own Words

How Hazell Court describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Hazell Court says about itself

Where couples stay together and rehab means real progress

Dedicated nursing home,rehabilitation (illness/injury) Support in Sudbury

When you're looking for somewhere that can support both partners through different care needs, flexibility really matters. Hazell Court in Sudbury takes on these complex situations, from helping couples move in together to supporting people on their journey back home after hospital. The home provides care for adults of all ages, including those living with dementia.

Care & specialisms

Who they care for

    The home cares for adults both under and over 65, including those living with dementia. They also provide rehabilitation support for people working towards returning home after hospital.

    How they describe their dementia care

    While dementia care is listed as one of their specialisms, families haven't shared specific details about the dementia support available here.

    “If you're weighing up options for someone who needs that bit of extra support to get back on their feet, or a couple who want to stay together, it's worth getting in touch to see how they might help.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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