Heathlands Residential Care Home – Sanctuary Care
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds63
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2019-07-10
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors consistently notice how residents seem genuinely content and engaged here. The atmosphere feels welcoming rather than institutional, with activities that actually capture people's interest. Families describe seeing real improvements in their loved ones' mood and confidence after moving in.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2019-07-10
Is this home safe?
Is the care effective?
The inspection rated this domain Good. The home supports people with dementia and a range of physical and sensory needs, which requires staff to hold specific, up-to-date training and to maintain care plans that are reviewed regularly. The published findings do not include detail on dementia training content, care plan review frequency, GP access arrangements, or how food quality and dietary preferences are managed. No concerns were raised.Is this home caring?
The inspection rated this domain Good. No specific inspector observations, resident quotes, or relative testimony have been included in the published findings available for this report. A Good rating in caring indicates that inspectors were satisfied with how staff treated the people living there, including respect for dignity, privacy, and independence. No concerns were identified.Is the home responsive?
The inspection rated this domain Good. The home offers care for people with dementia, physical disabilities, and sensory impairment, which requires a responsive, individualised approach to activities and daily life. The published findings do not include detail on the activities programme, one-to-one engagement for people who cannot join groups, or how the home responds to individual preferences and changing needs. No concerns were identified.Is the home well-led?
The inspection rated this domain Good. The registered manager is Mrs Kerrie Louise Haines, and the nominated individual is Mrs Louise Palmer. The home is operated by Sanctuary Care Property (1) Limited. The published findings do not include detail on manager tenure, staff culture, governance systems, or how the home learns from incidents and complaints. No concerns were identified.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65, including those with physical disabilities and sensory impairments. They also support people living with dementia, though some aspects of dementia care may be better suited to those who don't need intensive one-to-one support. While dementia care is offered here, the home's approach seems to work particularly well for residents who can still engage with group activities and communal life. Those needing very specialized one-to-one dementia support might want to discuss their specific needs when visiting. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Heathlands received a Good rating across all five domains at its February 2025 inspection, which is a solid result. However, the published report contains very limited specific detail, so most scores sit in the mid-range: positive evidence is present, but without direct observations, resident testimony, or concrete examples to raise confidence further.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Visitors consistently notice how residents seem genuinely content and engaged here. The atmosphere feels welcoming rather than institutional, with activities that actually capture people's interest. Families describe seeing real improvements in their loved ones' mood and confidence after moving in.
What inspectors have recorded
Staff here seem to genuinely care about the people they support, not just the tasks they complete. Families appreciate the professional yet warm approach, noting how team members take time to really know each resident. The welcome extends to visitors too, making family involvement feel natural and encouraged.
How it sits against good practice
Sometimes the best care comes from places that focus on getting the fundamentals right rather than chasing luxury.
Worth a visit
Heathlands Residential Care Home, on Station Road in Pershore, was rated Good across all five inspection domains at its most recent assessment on 5 February 2025, with the report published in April 2025. The home supports up to 63 people, including those living with dementia, physical disabilities, and sensory impairment, and is run by Sanctuary Care Property (1) Limited. A Good rating across every domain is a genuinely positive outcome and suggests the home is meeting the standard expected of it in safety, care, leadership, and responsiveness. The main limitation for families reading this report is that the published text contains very little specific detail: no direct inspector observations, no resident or relative quotes, and no concrete examples of practice have been included in the material available. This means the Good rating is real, but you cannot yet verify what good looks like here in practice. When you visit, focus on what you can see and hear for yourself, particularly how staff interact with people in corridors and communal areas, whether the environment feels calm and clean, and whether the manager is known by name to the people who live there.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Heathlands Residential Care Home – Sanctuary Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How Heathlands Residential Care Home – Sanctuary Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where proper care creates real confidence in everyday life
Residential home in Pershore: True Peace of Mind
Families searching for residential care in Pershore often discover that genuine warmth matters more than fancy facilities. At Heathlands Residential Care Home, that understanding shapes everything they do. The home sits in the West Midlands countryside, where staff focus on building residents' confidence through patient, professional support.
Who they care for
The home cares for adults both under and over 65, including those with physical disabilities and sensory impairments. They also support people living with dementia, though some aspects of dementia care may be better suited to those who don't need intensive one-to-one support.
While dementia care is offered here, the home's approach seems to work particularly well for residents who can still engage with group activities and communal life. Those needing very specialized one-to-one dementia support might want to discuss their specific needs when visiting.
“Sometimes the best care comes from places that focus on getting the fundamentals right rather than chasing luxury.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Heathlands received a Good rating across all five domains at its February 2025 inspection, which is a solid result. However, the published report contains very limited specific detail, so most scores sit in the mid-range: positive evidence is present, but without direct observations, resident testimony, or concrete examples to raise confidence further.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Visitors consistently notice how residents seem genuinely content and engaged here. The atmosphere feels welcoming rather than institutional, with activities that actually capture people's interest. Families describe seeing real improvements in their loved ones' mood and confidence after moving in.
What inspectors have recorded
Staff here seem to genuinely care about the people they support, not just the tasks they complete. Families appreciate the professional yet warm approach, noting how team members take time to really know each resident. The welcome extends to visitors too, making family involvement feel natural and encouraged.
How it sits against good practice
Sometimes the best care comes from places that focus on getting the fundamentals right rather than chasing luxury.
Worth a visit
Heathlands Residential Care Home, on Station Road in Pershore, was rated Good across all five inspection domains at its most recent assessment on 5 February 2025, with the report published in April 2025. The home supports up to 63 people, including those living with dementia, physical disabilities, and sensory impairment, and is run by Sanctuary Care Property (1) Limited. A Good rating across every domain is a genuinely positive outcome and suggests the home is meeting the standard expected of it in safety, care, leadership, and responsiveness. The main limitation for families reading this report is that the published text contains very little specific detail: no direct inspector observations, no resident or relative quotes, and no concrete examples of practice have been included in the material available. This means the Good rating is real, but you cannot yet verify what good looks like here in practice. When you visit, focus on what you can see and hear for yourself, particularly how staff interact with people in corridors and communal areas, whether the environment feels calm and clean, and whether the manager is known by name to the people who live there.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Heathlands Residential Care Home – Sanctuary Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How Heathlands Residential Care Home – Sanctuary Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where proper care creates real confidence in everyday life
Residential home in Pershore: True Peace of Mind
Families searching for residential care in Pershore often discover that genuine warmth matters more than fancy facilities. At Heathlands Residential Care Home, that understanding shapes everything they do. The home sits in the West Midlands countryside, where staff focus on building residents' confidence through patient, professional support.
Who they care for
The home cares for adults both under and over 65, including those with physical disabilities and sensory impairments. They also support people living with dementia, though some aspects of dementia care may be better suited to those who don't need intensive one-to-one support.
While dementia care is offered here, the home's approach seems to work particularly well for residents who can still engage with group activities and communal life. Those needing very specialized one-to-one dementia support might want to discuss their specific needs when visiting.
Management & ethos
Staff here seem to genuinely care about the people they support, not just the tasks they complete. Families appreciate the professional yet warm approach, noting how team members take time to really know each resident. The welcome extends to visitors too, making family involvement feel natural and encouraged.
The home & environment
The building might not win design awards, but it's consistently spotless and well-maintained. Modern touches like wetrooms make daily life easier, while the lack of unpleasant odours speaks to good housekeeping standards. Everything feels functional and comfortable rather than luxurious.
“Sometimes the best care comes from places that focus on getting the fundamentals right rather than chasing luxury.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
