Heathwood
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds29
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-08-24
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe staff who take time to learn what makes each resident comfortable. There's talk of homemade birthday cakes and social events that bring people together — the sort of touches that suggest residents are seen as individuals, not just room numbers.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare68
- Management & leadership45
- Resident happiness68
What inspectors found
Inspected 2019-08-24
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the October 2024 inspection. The published text does not include specific detail about how care plans are written or reviewed, how frequently GPs visit, what dementia training staff have completed, or how food quality and choice are managed. The home specialises in dementia care alongside general residential care for people over 65. No inspector observations, family quotes, or record review findings are recorded in the available summary.Is this home caring?
The Caring domain was rated Good at the October 2024 inspection. No specific inspector observations of staff interactions, dignity practices, or resident responses are recorded in the available published summary. There are no resident or relative quotes from this inspection in the text provided. The home's specialisms include dementia care, where the quality of moment-to-moment human interaction is particularly consequential.Is the home responsive?
The Responsive domain was rated Good at the October 2024 inspection. The published summary does not record specific detail about the activity programme, how individual preferences are recorded and acted upon, whether one-to-one engagement is available for people who cannot join group activities, or how end-of-life planning is handled. The home is a small 29-bed setting, which can be an advantage in terms of staff knowing residents as individuals.Is the home well-led?
Well-led was rated Requires Improvement at the October 2024 inspection. This is a significant finding, particularly because the home's previous overall rating was Outstanding, indicating a meaningful decline in governance or management quality. The registered manager is Mrs Deborah Susan Knight and the nominated individual is Mr Oliver Sydney Kenneth Larkin. The home is run by Flollie Investments Limited. The published summary does not specify which aspects of leadership or governance the inspectors found to be insufficient.
Source: CQC inspection report →
What the evidence base says
Heathwood provides care for adults over 65, including specialist support for those living with dementia. While the home accepts residents with dementia, families considering this option should ask about specific approaches and staffing levels for dementia care during their visit. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Heathwood Care Home scores 72 out of 100. The four care-facing domains all rated Good at the most recent inspection, which is reassuring, but the Well-led domain rated Requires Improvement, and the published report contains very little specific detail to confirm what inspectors actually observed. That gap means families need to ask more questions on a visit than they would at a home with a fully evidenced report.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe staff who take time to learn what makes each resident comfortable. There's talk of homemade birthday cakes and social events that bring people together — the sort of touches that suggest residents are seen as individuals, not just room numbers.
What inspectors have recorded
What comes through in family experiences is staff who seem genuinely patient and attentive. Several people mention how staff notice when something isn't quite right and respond with real care.
How it sits against good practice
If you're looking for somewhere in Weston Super Mare, it might be worth seeing if Heathwood's gentle approach feels right for your family.
Worth a visit
Heathwood Care Home, at 9-11 Trewartha Park in Weston-super-Mare, was assessed in October 2024 and rated Good overall, with Good in Safe, Effective, Caring, and Responsive. However, Well-led was rated Requires Improvement, a meaningful step down from a previous Outstanding overall rating. The home provides residential care for up to 29 people over 65, including those living with dementia. The fall from Outstanding to Good, combined with a Requires Improvement in Well-led, is the central concern here. It suggests that something has changed in how the home is being managed and governed, even if day-to-day care has remained at a Good level. The published findings contain very little specific detail, so the scores in this report reflect the domain ratings rather than rich inspector observations. Before committing, ask the registered manager directly what changed since the Outstanding rating, what the Well-led inspectors identified as needing improvement, and what has been done about it since December 2024.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Heathwood measures up against the other homes you’re considering. Free account.
In Their Own Words
How Heathwood describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where birthdays still matter and patience comes naturally
Heathwood Care Home – Your Trusted residential home
Some care homes feel institutional, but Heathwood in Weston Super Mare seems to understand what actually matters to families. This home for over-65s, including those living with dementia, appears to focus on the small kindnesses that make difficult days easier.
Who they care for
Heathwood provides care for adults over 65, including specialist support for those living with dementia.
While the home accepts residents with dementia, families considering this option should ask about specific approaches and staffing levels for dementia care during their visit.
“If you're looking for somewhere in Weston Super Mare, it might be worth seeing if Heathwood's gentle approach feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Heathwood Care Home scores 72 out of 100. The four care-facing domains all rated Good at the most recent inspection, which is reassuring, but the Well-led domain rated Requires Improvement, and the published report contains very little specific detail to confirm what inspectors actually observed. That gap means families need to ask more questions on a visit than they would at a home with a fully evidenced report.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe staff who take time to learn what makes each resident comfortable. There's talk of homemade birthday cakes and social events that bring people together — the sort of touches that suggest residents are seen as individuals, not just room numbers.
What inspectors have recorded
What comes through in family experiences is staff who seem genuinely patient and attentive. Several people mention how staff notice when something isn't quite right and respond with real care.
How it sits against good practice
If you're looking for somewhere in Weston Super Mare, it might be worth seeing if Heathwood's gentle approach feels right for your family.
Worth a visit
Heathwood Care Home, at 9-11 Trewartha Park in Weston-super-Mare, was assessed in October 2024 and rated Good overall, with Good in Safe, Effective, Caring, and Responsive. However, Well-led was rated Requires Improvement, a meaningful step down from a previous Outstanding overall rating. The home provides residential care for up to 29 people over 65, including those living with dementia. The fall from Outstanding to Good, combined with a Requires Improvement in Well-led, is the central concern here. It suggests that something has changed in how the home is being managed and governed, even if day-to-day care has remained at a Good level. The published findings contain very little specific detail, so the scores in this report reflect the domain ratings rather than rich inspector observations. Before committing, ask the registered manager directly what changed since the Outstanding rating, what the Well-led inspectors identified as needing improvement, and what has been done about it since December 2024.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Heathwood measures up against the other homes you’re considering. Free account.
In Their Own Words
How Heathwood describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where birthdays still matter and patience comes naturally
Heathwood Care Home – Your Trusted residential home
Some care homes feel institutional, but Heathwood in Weston Super Mare seems to understand what actually matters to families. This home for over-65s, including those living with dementia, appears to focus on the small kindnesses that make difficult days easier.
Who they care for
Heathwood provides care for adults over 65, including specialist support for those living with dementia.
While the home accepts residents with dementia, families considering this option should ask about specific approaches and staffing levels for dementia care during their visit.
Management & ethos
What comes through in family experiences is staff who seem genuinely patient and attentive. Several people mention how staff notice when something isn't quite right and respond with real care.
The home & environment
The home has its own kitchen where food is prepared on-site, and there's a garden where residents can spend time outdoors when the weather allows.
“If you're looking for somewhere in Weston Super Mare, it might be worth seeing if Heathwood's gentle approach feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
