Highfield Hall Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds75
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2022-09-13
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe walking into bright, fresh surroundings that immediately feel welcoming. The structured weekday activities — from entertainment to games and outings — help residents stay engaged and mobile. What strikes visitors most is how relatives are drawn into the life of the home, actively encouraged to join in activities and stay connected.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare68
- Management & leadership74
- Resident happiness68
What inspectors found
Inspected 2022-09-13
Is this home safe?
Is the care effective?
The home was rated Good for Effective, covering care planning, training, healthcare access, and nutritional care. The home lists dementia as a specialism, which means inspectors would have considered whether staff training and care planning reflected the specific needs of people living with dementia. No detail about training content, GP access frequency, care plan review cycles, or food quality observations is recorded in the published summary. The Good rating indicates the standard was met but does not tell you how it was met.Is this home caring?
Highfield Hall was rated Good for Caring, which covers staff warmth, dignity, respect, and promotion of independence. This is the domain most directly connected to what daily life feels like for your parent, and a Good rating here means inspectors were satisfied with what they saw. However, the published summary records no direct quotes from residents or relatives, no specific observations of staff interactions, and no examples of how dignity was upheld in practice. The Good rating is positive but the absence of specific detail means it cannot be scored at the top of the scale.Is the home responsive?
The home was rated Good for Responsive, covering activities, individual engagement, and end-of-life care. For a home with a dementia specialism and 75 beds, this domain matters enormously because having a meaningful daily life is not optional. No specific activities are described in the published summary, no mention is made of one-to-one engagement for residents who cannot join group activities, and no detail about end-of-life planning or individual preferences is recorded. The Good rating confirms the standard was met; the published text does not show how.Is the home well-led?
Highfield Hall received a Good rating for Well-led, and the inspection identifies a named registered manager and a nominated individual. This leadership structure was confirmed as in place at the time of the inspection. The improvement from a previous Requires Improvement rating across all domains suggests leadership has been effective in addressing earlier concerns. No specific detail about management visibility, staff culture, governance systems, or how the home handles complaints is recorded in the published summary.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65, with particular expertise in dementia care. The team understands how to maintain dignity and engagement for residents living with dementia, using structured activities and patient support to help preserve abilities and confidence. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Highfield Hall has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful positive step. However, the published inspection report contains very limited specific detail, so many scores reflect a confirmed Good rating without the granular evidence that would push them higher.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families describe walking into bright, fresh surroundings that immediately feel welcoming. The structured weekday activities — from entertainment to games and outings — help residents stay engaged and mobile. What strikes visitors most is how relatives are drawn into the life of the home, actively encouraged to join in activities and stay connected.
What inspectors have recorded
Staff here bring genuine cheerfulness to their work, combining politeness with real caring. They've shown particular skill in supporting residents through difficult health transitions — helping people regain their ability to walk, restore their independence with personal care, and rebuild confidence after serious illness.
How it sits against good practice
Sometimes the right care can genuinely transform how someone experiences their later years.
Worth a visit
Highfield Hall on Grane Road in Rossendale was rated Good at its inspection in August 2022, with Good awarded across all five domains: safe, effective, caring, responsive, and well-led. This is a genuine improvement from a previous rating of Requires Improvement, and it covers a 75-bed home caring for adults over and under 65, including people living with dementia. A named registered manager was in post at the time of inspection, and the overall picture was one of a home that had addressed earlier concerns and met the standard required across every area inspectors assessed. The main limitation here is that the published inspection summary contains very little specific detail: no direct quotes from residents or relatives, no inspector observations of day-to-day interactions, and no granular findings about staffing ratios, activities, food, or the dementia environment. A Good rating is meaningful, but it tells you the home passed; it does not tell you what it felt like to live there. When you visit, focus on what you can see and hear for yourself: watch how staff speak to the people who live there, ask about night staffing numbers, find out how much one-to-one time residents with dementia receive each week, and ask the manager to show you last month's actual staffing rota rather than the planned template.
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In Their Own Words
How Highfield Hall Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity blooms through patient, cheerful care
Compassionate Care in Rossendale at Highfield Hall
When illness or age takes its toll, finding somewhere that helps restore confidence can feel impossible. Highfield Hall in Rossendale understands this deeply, creating an environment where residents rediscover abilities they thought were lost. The care team here focuses on what's possible, not what's past.
Who they care for
The home cares for adults both under and over 65, with particular expertise in dementia care.
The team understands how to maintain dignity and engagement for residents living with dementia, using structured activities and patient support to help preserve abilities and confidence.
“Sometimes the right care can genuinely transform how someone experiences their later years.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Highfield Hall has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful positive step. However, the published inspection report contains very limited specific detail, so many scores reflect a confirmed Good rating without the granular evidence that would push them higher.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families describe walking into bright, fresh surroundings that immediately feel welcoming. The structured weekday activities — from entertainment to games and outings — help residents stay engaged and mobile. What strikes visitors most is how relatives are drawn into the life of the home, actively encouraged to join in activities and stay connected.
What inspectors have recorded
Staff here bring genuine cheerfulness to their work, combining politeness with real caring. They've shown particular skill in supporting residents through difficult health transitions — helping people regain their ability to walk, restore their independence with personal care, and rebuild confidence after serious illness.
How it sits against good practice
Sometimes the right care can genuinely transform how someone experiences their later years.
Worth a visit
Highfield Hall on Grane Road in Rossendale was rated Good at its inspection in August 2022, with Good awarded across all five domains: safe, effective, caring, responsive, and well-led. This is a genuine improvement from a previous rating of Requires Improvement, and it covers a 75-bed home caring for adults over and under 65, including people living with dementia. A named registered manager was in post at the time of inspection, and the overall picture was one of a home that had addressed earlier concerns and met the standard required across every area inspectors assessed. The main limitation here is that the published inspection summary contains very little specific detail: no direct quotes from residents or relatives, no inspector observations of day-to-day interactions, and no granular findings about staffing ratios, activities, food, or the dementia environment. A Good rating is meaningful, but it tells you the home passed; it does not tell you what it felt like to live there. When you visit, focus on what you can see and hear for yourself: watch how staff speak to the people who live there, ask about night staffing numbers, find out how much one-to-one time residents with dementia receive each week, and ask the manager to show you last month's actual staffing rota rather than the planned template.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Highfield Hall Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Highfield Hall Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity blooms through patient, cheerful care
Compassionate Care in Rossendale at Highfield Hall
When illness or age takes its toll, finding somewhere that helps restore confidence can feel impossible. Highfield Hall in Rossendale understands this deeply, creating an environment where residents rediscover abilities they thought were lost. The care team here focuses on what's possible, not what's past.
Who they care for
The home cares for adults both under and over 65, with particular expertise in dementia care.
The team understands how to maintain dignity and engagement for residents living with dementia, using structured activities and patient support to help preserve abilities and confidence.
Management & ethos
Staff here bring genuine cheerfulness to their work, combining politeness with real caring. They've shown particular skill in supporting residents through difficult health transitions — helping people regain their ability to walk, restore their independence with personal care, and rebuild confidence after serious illness.
The home & environment
The home maintains consistently clean, bright premises that create a positive atmosphere throughout. Residents who arrive struggling with appetite often find themselves enjoying meals again as they settle in.
“Sometimes the right care can genuinely transform how someone experiences their later years.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
