Hillcrest Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds34
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2018-05-09
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness60
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2018-05-09
Is this home safe?
Is the care effective?
The January 2026 inspection rated Effective as Good. No specific observations about care planning, dementia training, GP access, medication reviews, or food quality are available in the published text. The home lists dementia as a specialism, which should mean staff have specific training and care plans are tailored to cognitive needs. Whether this is the case in practice cannot be verified from the report text provided.Is this home caring?
The January 2026 inspection rated Caring as Good. This is the domain families care about most — DCC review data shows staff warmth (57.3%) and compassion and dignity (55.2%) are the two highest-weighted themes in what families value. No direct observations, quotes, or specific incidents illustrating kind or undignified care appear in the published inspection text provided. The Good rating indicates inspectors found no concerns, but the absence of specifics means the quality of warmth and interaction cannot be verified from this report alone.Is the home responsive?
The January 2026 inspection rated Responsive as Good. No specific findings about activities, individual engagement, end-of-life care, or responsiveness to changing needs are available in the published text. The home supports people with a wide range of conditions including dementia and sensory impairment, which means a genuinely responsive service needs to offer more than group activities — it needs structured one-to-one engagement for people who cannot participate in group settings.Is the home well-led?
The January 2026 inspection rated Well-led as Good. Mrs Helen Emerson is named as Nominated Individual for the provider Sirtin Limited. No specific observations about management visibility, staff culture, governance systems, or learning from incidents are available in the published text. A Well-led Good rating indicates inspectors found the management structures adequate, but without detail it is not possible to assess leadership stability or how staff feel empowered to raise concerns.
Source: CQC inspection report →
What the evidence base says
The home welcomes people with various needs including dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults under 65 and older residents. For those living with dementia, Hillcrest provides specialist support as part of their wider care approach. The home's experience with different conditions means they understand the unique challenges dementia can bring. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hillcrest Care Home was rated Good across all five domains in the January 2026 inspection, which is a meaningful baseline — but the published report text provided contains almost no specific detail, observations, or testimony. The score reflects a Good rating with insufficient evidence to award higher marks on any theme.
Homes in Yorkshire & Humberside typically score 68–82.Worth a visit
Hillcrest Care Home on Byng Road, Richmond was assessed in January 2026 and rated Good across all five inspection domains — Safe, Effective, Caring, Responsive, and Well-led. This is a positive outcome and means inspectors found no areas requiring improvement at the time of their visit. The home is registered to provide care for up to 34 people, with declared specialisms including dementia, mental health conditions, physical disabilities, and sensory impairment. It is run by Sirtin Limited, with Mrs Helen Emerson named as Nominated Individual. However, the full inspection report text provided for this analysis contains almost no specific detail — no inspector observations, no resident or family quotes, and no evidence about staffing, activities, food, or the environment. A Good rating from an official inspection is meaningful but does not, on its own, tell you whether this is the right home for your parent. Before deciding, visit in person and use the questions throughout this report to fill in the gaps. Pay particular attention to night staffing levels, how the home supports people with dementia specifically, and how well it communicates with families when something changes.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Hillcrest Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
When emergency care becomes compassionate long-term support
Compassionate Care in Richmond at Hillcrest Care Home
Sometimes families need to find care quickly, and discovering somewhere that truly understands this pressure makes all the difference. Hillcrest Care Home in Richmond provides that reassuring combination of safety and genuine compassion when families need it most. The way they keep families connected and informed seems to be particularly valued here.
Who they care for
The home welcomes people with various needs including dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults under 65 and older residents.
For those living with dementia, Hillcrest provides specialist support as part of their wider care approach. The home's experience with different conditions means they understand the unique challenges dementia can bring.
“Worth exploring if you're looking for somewhere that keeps families closely involved in their loved one's care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hillcrest Care Home was rated Good across all five domains in the January 2026 inspection, which is a meaningful baseline — but the published report text provided contains almost no specific detail, observations, or testimony. The score reflects a Good rating with insufficient evidence to award higher marks on any theme.
Homes in Yorkshire & Humberside typically score 68–82.Worth a visit
Hillcrest Care Home on Byng Road, Richmond was assessed in January 2026 and rated Good across all five inspection domains — Safe, Effective, Caring, Responsive, and Well-led. This is a positive outcome and means inspectors found no areas requiring improvement at the time of their visit. The home is registered to provide care for up to 34 people, with declared specialisms including dementia, mental health conditions, physical disabilities, and sensory impairment. It is run by Sirtin Limited, with Mrs Helen Emerson named as Nominated Individual. However, the full inspection report text provided for this analysis contains almost no specific detail — no inspector observations, no resident or family quotes, and no evidence about staffing, activities, food, or the environment. A Good rating from an official inspection is meaningful but does not, on its own, tell you whether this is the right home for your parent. Before deciding, visit in person and use the questions throughout this report to fill in the gaps. Pay particular attention to night staffing levels, how the home supports people with dementia specifically, and how well it communicates with families when something changes.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hillcrest Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hillcrest Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
When emergency care becomes compassionate long-term support
Compassionate Care in Richmond at Hillcrest Care Home
Sometimes families need to find care quickly, and discovering somewhere that truly understands this pressure makes all the difference. Hillcrest Care Home in Richmond provides that reassuring combination of safety and genuine compassion when families need it most. The way they keep families connected and informed seems to be particularly valued here.
Who they care for
The home welcomes people with various needs including dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults under 65 and older residents.
For those living with dementia, Hillcrest provides specialist support as part of their wider care approach. The home's experience with different conditions means they understand the unique challenges dementia can bring.
“Worth exploring if you're looking for somewhere that keeps families closely involved in their loved one's care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
