Inglewood Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes, Homecare agencies
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds31
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2023-12-16
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families mention how attentive the staff are, responding quickly when residents need something. There's a sense that the team understands how important it is for families to feel welcomed too, not just the residents themselves.
The eight family priority themes
- Staff warmth75
- Compassion & dignity78
- Cleanliness72
- Activities & engagement65
- Food quality55
- Healthcare52
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2023-12-16
Is this home safe?
Is the care effective?
Effective is the one domain rated Requires Improvement at the October 2023 inspection. This domain covers how well staff are trained and supervised, how care plans are written and kept up to date, how GP and specialist healthcare access is managed, and whether food and nutrition are properly supported. The published report summary does not set out the specific failings inspectors identified, which makes it harder to judge exactly where the gaps are. What is clear is that this is the area the home itself needs to address before the next inspection, and it is the area that most directly affects the quality of day-to-day care your parent would receive.Is this home caring?
Inspectors rated Caring as Good at the October 2023 inspection. This domain covers how staff treat the people who live at Inglewood: whether interactions are warm and unhurried, whether privacy and dignity are respected, and whether staff know residents as individuals rather than tasks to complete. The published report summary does not include specific inspector observations or resident quotes to illustrate what Good looks like here in practice, so the rating reflects the inspector's overall judgement. No concerns about dignity or respect were flagged.Is the home responsive?
Responsive was rated Good at the October 2023 inspection. This domain looks at whether the home adapts to each person's individual needs and preferences, whether activities are meaningful and varied, and whether end-of-life wishes are recorded and respected. As with other domains, the published summary does not provide specific examples of activities observed, individual adjustments made, or how the home supports people who can no longer join group activities. The Good rating indicates inspectors were satisfied with the overall picture.Is the home well-led?
Well-led was rated Good at the October 2023 inspection. The home is run by Inglewood Residential Rest Home Limited, with Mrs Zoe Marshall as the registered manager and Ms Louise Poxon as the nominated individual. Having a named, registered manager in post is a basic but important marker of stability. The Good rating indicates inspectors found governance systems and leadership culture to be satisfactory. The home has improved from its previous overall Requires Improvement rating, which suggests leadership has responded to earlier inspection findings, though one domain, Effective, still needs further work.
Source: CQC inspection report →
What the evidence base says
The home cares for adults over 65, adults under 65, and people with physical disabilities. They also provide specialist dementia care. For those living with dementia, the home offers tailored support alongside their general care services. The structured daily activities and consistent routines help create a reassuring environment. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Inglewood Residential Rest Home scores 72 out of 100. Most areas inspectors looked at were rated Good, which is a genuine improvement from the previous Requires Improvement rating, but the Effective domain still needs work, particularly around care planning, training, and healthcare, and the inspection report provides limited specific detail to score several themes with confidence.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families mention how attentive the staff are, responding quickly when residents need something. There's a sense that the team understands how important it is for families to feel welcomed too, not just the residents themselves.
What inspectors have recorded
The way the home handled safety during COVID showed careful planning and efficient protocols. Staff seem to recognise what matters to residents and work to meet those needs promptly.
How it sits against good practice
It's worth arranging a visit to see if Inglewood feels right for your family member.
Worth a visit
Inglewood Residential Rest Home, at 330 Chester Road, Sutton Coldfield, was rated Good overall at its inspection in October 2023, with the report published in December 2023. This is a meaningful step up from its previous Requires Improvement rating, and inspectors found the home to be Good in four of the five domains: Safe, Caring, Responsive, and Well-led. The home is registered for 31 beds and supports people living with dementia, physical disabilities, and a range of needs across both older and younger adults. The one area that still sits at Requires Improvement is Effective, which covers how well staff are trained, how thoroughly care plans reflect individual needs, and how consistently healthcare is managed. This matters enormously if your parent has dementia or complex health needs. On a visit, ask to see a copy of a care plan (with personal details removed) to check whether it reads like a real person or a form, and ask the manager what has changed since the last inspection to address the Effective rating.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Inglewood Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Inglewood Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents feel genuinely happy and families find reassurance
Compassionate Care in Sutton Coldfield at Inglewood Residential Rest Home
When families talk about Inglewood Residential Rest Home in Sutton Coldfield, what comes through is how content residents feel there. People describe visiting relatives who tell them they're happy with their care, which brings real comfort during what can be a worrying time. The home provides support for older adults, those under 65, and people living with dementia or physical disabilities.
Who they care for
The home cares for adults over 65, adults under 65, and people with physical disabilities. They also provide specialist dementia care.
For those living with dementia, the home offers tailored support alongside their general care services. The structured daily activities and consistent routines help create a reassuring environment.
“It's worth arranging a visit to see if Inglewood feels right for your family member.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Inglewood Residential Rest Home scores 72 out of 100. Most areas inspectors looked at were rated Good, which is a genuine improvement from the previous Requires Improvement rating, but the Effective domain still needs work, particularly around care planning, training, and healthcare, and the inspection report provides limited specific detail to score several themes with confidence.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families mention how attentive the staff are, responding quickly when residents need something. There's a sense that the team understands how important it is for families to feel welcomed too, not just the residents themselves.
What inspectors have recorded
The way the home handled safety during COVID showed careful planning and efficient protocols. Staff seem to recognise what matters to residents and work to meet those needs promptly.
How it sits against good practice
It's worth arranging a visit to see if Inglewood feels right for your family member.
Worth a visit
Inglewood Residential Rest Home, at 330 Chester Road, Sutton Coldfield, was rated Good overall at its inspection in October 2023, with the report published in December 2023. This is a meaningful step up from its previous Requires Improvement rating, and inspectors found the home to be Good in four of the five domains: Safe, Caring, Responsive, and Well-led. The home is registered for 31 beds and supports people living with dementia, physical disabilities, and a range of needs across both older and younger adults. The one area that still sits at Requires Improvement is Effective, which covers how well staff are trained, how thoroughly care plans reflect individual needs, and how consistently healthcare is managed. This matters enormously if your parent has dementia or complex health needs. On a visit, ask to see a copy of a care plan (with personal details removed) to check whether it reads like a real person or a form, and ask the manager what has changed since the last inspection to address the Effective rating.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Inglewood Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Inglewood Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents feel genuinely happy and families find reassurance
Compassionate Care in Sutton Coldfield at Inglewood Residential Rest Home
When families talk about Inglewood Residential Rest Home in Sutton Coldfield, what comes through is how content residents feel there. People describe visiting relatives who tell them they're happy with their care, which brings real comfort during what can be a worrying time. The home provides support for older adults, those under 65, and people living with dementia or physical disabilities.
Who they care for
The home cares for adults over 65, adults under 65, and people with physical disabilities. They also provide specialist dementia care.
For those living with dementia, the home offers tailored support alongside their general care services. The structured daily activities and consistent routines help create a reassuring environment.
Management & ethos
The way the home handled safety during COVID showed careful planning and efficient protocols. Staff seem to recognise what matters to residents and work to meet those needs promptly.
The home & environment
The rooms are kept fresh and clean, with en-suite facilities and good natural light that families appreciate. There's mention of outdoor space where residents can safely enjoy some fresh air and gentle exercise.
“It's worth arranging a visit to see if Inglewood feels right for your family member.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
