Dementia Care Home

Jubilee House Nursing Home – Saint Cecilia's Care Group

White Point Road, Whitby, Yorkshire, YO21 3JR

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
38/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff35 / 100

Staff warmth score

“Well Looked After”35%

of reviewers answered yes

Good to know

  • Registered beds27
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
  • Last inspected2022-06-16

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth35
  • Compassion & dignity35
  • Cleanliness40
  • Activities & engagement35
  • Food quality35
  • Healthcare35
  • Management & leadership30
  • Resident happiness35
Section 02

What inspectors found

Inspected 2022-06-16

  • Is this home safe?

    Not yet rated
    The safe domain was not individually rated at the June 2022 inspection, and the full inspection text was not available for analysis. This means no verified evidence exists about medication management, falls prevention, infection control, staffing levels, or incident-learning practices at this home. The overall Requires Improvement rating suggests inspectors identified shortfalls somewhere across the inspection framework, but it is not possible to confirm whether safety was a primary concern. Families should treat the absence of a domain rating as a prompt to ask direct questions rather than as reassurance.
    Verified by inspector
  • Is the care effective?

    Not yet rated
    The effective domain was not individually rated at the June 2022 inspection, and no full inspection text was available. This means there is no verified evidence about the quality of care planning, GP access, dementia-specific training, nutritional assessment, or how well the home understands and responds to each resident's individual health needs. The home lists dementia, physical disabilities, and sensory impairment as specialisms, which means inspectors would typically expect to see specific evidence of competence in these areas — but whether that evidence was found cannot be confirmed here.
    Verified by inspector
  • Is this home caring?

    Not yet rated
    The caring domain was not individually rated at the June 2022 inspection, and no full inspection text was available to verify whether inspectors observed kind interactions, unhurried care, or respectful treatment of residents. There are no quotes from residents or relatives available from this inspection. The absence of this evidence does not mean care is poor — but it means families cannot rely on the inspection to answer the most important question: will the staff here be genuinely kind to my parent?
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Not yet rated
    The responsive domain was not individually rated at the June 2022 inspection, and no full inspection text was available. This means there is no verified evidence about the activity programme, individual engagement for people who cannot join group activities, how the home responds to changing needs, or how end-of-life care is planned. The home cares for people with dementia, physical disabilities, and sensory impairment — a combination that requires a genuinely tailored rather than one-size-fits-all approach to daily life.
    Verified by inspector
  • Is the home well-led?

    Not yet rated
    The well-led domain was not individually rated at the June 2022 inspection, and no full inspection text was available. Leadership quality is particularly important context here because the home's rating has declined from Good to Requires Improvement — a trajectory that Good Practice evidence associates with instability in management, reduced staff empowerment, or governance that has not kept pace with challenges. How long the current manager has been in post, and what has changed since the last inspection, are the most important questions families can ask.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home provides specialised support for residents with sensory impairments and physical disabilities, alongside dedicated dementia care. They welcome both younger adults under 65 and older residents, ensuring each person receives care tailored to their specific needs. For residents living with dementia, Jubilee House provides specialised care within their recently renovated environment. The team understands the importance of creating familiar, comfortable spaces that help residents feel secure and supported. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

38/ 100

DCC Family Score

A Requires Improvement rating — having declined from Good — combined with the absence of any verified domain-level detail means this home cannot be scored with confidence; all themes reflect that uncertainty rather than confirmed poor practice, but the downward trend is a genuine concern that families should take seriously.

Homes in Yorkshire & Humberside typically score 68–82.
DCC Recommendation

Worth a visit

This home, located in Whitby on the North Yorkshire coast, was last inspected in June 2022 and holds a current overall rating of Requires Improvement — a decline from its previous Good rating. Importantly, none of the five inspection domains (safe, effective, caring, responsive, or well-led) received an individual rating at that inspection, which means the full inspection text was either a focused inspection or the domain detail was not published in a form that could be verified here. That absence of granular evidence means it is not possible to point to specific strengths or confirmed concerns beyond the headline rating itself. The combination of a Requires Improvement rating and a downward trend from Good is the key signal for families. It does not mean the home is unsafe or unkind — but it does mean that something prompted inspectors to find that standards were not being consistently met. Before placing your mum or dad here, you should visit in person, ideally unannounced or at a different time of day from your scheduled tour. Ask specifically: what issues were identified at the last inspection and what has changed since? Request to see the action plan the home produced in response. Ask how long the current manager has been in post, what the staff turnover has been in the past year, and how many agency staff are typically on shift. Given that the home lists dementia as a specialism, ask directly what dementia-specific training staff have completed and how the environment has been adapted for people living with dementia.

The three questions to ask when you visit

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In Their Own Words

How Jubilee House Nursing Home – Saint Cecilia's Care Group describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Jubilee House Nursing Home – Saint Cecilia's Care Group says about itself

Recently refreshed Whitby care home with compassionate nursing team

Compassionate Care in Whitby at Jubilee House

Jubilee House in Whitby has recently undergone significant renovations, creating a fresh and welcoming environment for residents. The care home specialises in supporting people with sensory impairments, physical disabilities and dementia, caring for adults both under and over 65. With its coastal location and newly refreshed spaces, it offers specialised care in a comfortable Yorkshire setting.

Care & specialisms

Who they care for

    The home provides specialised support for residents with sensory impairments and physical disabilities, alongside dedicated dementia care. They welcome both younger adults under 65 and older residents, ensuring each person receives care tailored to their specific needs.

    How they describe their dementia care

    For residents living with dementia, Jubilee House provides specialised care within their recently renovated environment. The team understands the importance of creating familiar, comfortable spaces that help residents feel secure and supported.

    “If you're looking for specialised care in the Whitby area, visiting Jubilee House could help you get a feel for their newly refreshed spaces and approach to care.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

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