Kingsfield Residential Home

What families say

The eight family priority themes

• Staff warmth65
• Compassion & dignity65
• Cleanliness45
• Activities & engagement55
• Food quality50
• Healthcare55
• Management & leadership65
• Resident happiness60

What inspectors found

Inspected 2021-12-08

• Is this home safe?

  Requires improvement
  Safety was the only domain rated Requires Improvement at the November 2021 inspection — the single below-standard finding in an otherwise Good-rated home. The published summary does not specify what drove this rating, meaning families cannot tell from publicly available information whether concerns related to medicines management, staffing levels, falls, or infection control. A July 2023 monitoring review found no evidence requiring reassessment, but this was a desk-based review, not a fresh inspection. The home cares for people with dementia, mental health conditions, and physical disabilities — a combination that typically places high demands on safe staffing. The full inspection report would contain the specific findings and the required improvement actions.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the November 2021 inspection. This domain covers whether staff have the skills and knowledge to care well, whether care plans are person-centred and up to date, whether healthcare professionals are involved appropriately, and whether nutrition and hydration needs are met. The published summary does not provide specific examples of what inspectors observed, which quotes they recorded, or which aspects of effectiveness were strongest or weakest. The home lists dementia as a specialism, which typically requires inspectors to examine staff training in dementia care as part of the Effective assessment. No detail about training content, care plan review frequency, or GP access frequency is available from the published summary alone.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the November 2021 inspection. This domain assesses whether staff treat people with kindness, respect their dignity, support their independence, and respond to them as individuals. A Good rating indicates inspectors were satisfied with the standard of interactions they observed and the accounts they gathered from residents and relatives. However, the published summary contains no direct quotes from residents or relatives, no specific observations of staff interactions, and no named examples of caring practice. For a 27-bed home with residents living with dementia, mental health conditions, and physical disabilities, specific evidence of how staff communicate with people who may not be able to express themselves verbally would be particularly valuable.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the November 2021 inspection. This domain examines whether the home responds to people as individuals — through meaningful activities, attention to personal preferences, and appropriate end-of-life planning. For a home with dementia as a specialism, the Responsive rating is particularly important because it covers whether people who can no longer advocate for themselves are still treated as individuals with histories, preferences, and ongoing lives. The published summary does not include specific detail about the activities programme, whether one-to-one engagement is offered for residents unable to join groups, or how end-of-life planning is approached.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good at the November 2021 inspection, and a monitoring review in July 2023 found no evidence requiring reassessment of any domain. The home has a named Registered Manager (Mrs Sarah Jane Williams) and a Nominated Individual (Mrs Kim Lara Rogerson) in post. A Good Well-led rating indicates inspectors were satisfied with governance structures, the culture of the home, and leadership accountability at the time. The published summary contains no specific examples of how leadership functions in practice — no staff testimony, no examples of incidents learned from, and no detail about how the manager engages with residents and families.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team at Kingsfield works with residents who have dementia, mental health conditions and physical disabilities. They support adults across different age groups, including those under 65 who need residential care. For residents living with dementia, Kingsfield provides specialist support tailored to each person's needs. The home accepts residents at different stages of their dementia journey. All areas worth probing directly during a visit.