Dementia Care Home

Kingsgate Care Home

22-24 Carnarvon Road, Clacton-on-sea, Essex, CO15 6QF

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”65%

of reviewers answered yes

Good to know

  • Registered beds43
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
  • Last inspected2021-05-13

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families talk about staff who chat during everyday tasks and respond quickly when needed. The home has created different spaces for different moods — a reminiscent room filled with memories, a library for quiet moments, and that sensory garden where residents can simply enjoy being outside.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness65
  • Activities & engagement55
  • Food quality55
  • Healthcare52
  • Management & leadership72
  • Resident happiness65
Section 02

What inspectors found

Inspected 2021-05-13

  • Is this home safe?

    Good
    The Safe domain is rated Good at the April 2021 inspection. This suggests that risks to the people living here were identified and managed appropriately at the time of the visit. The home cares for people with dementia, physical disabilities, and sensory impairments, all of which require careful risk management. No specific safety incidents, staffing ratios, or medicines observations are described in the published summary. A subsequent monitoring review in July 2023 found no evidence to change the rating.
    Verified by inspector
  • Is the care effective?

    Requires improvement
    The Effective domain is rated Requires Improvement at the April 2021 inspection. This is the one area where the home did not meet the standard expected. The Effective domain covers how well staff are trained, how thoroughly care plans are written and reviewed, whether people's health needs are being met, and whether food and nutrition are managed well. No specific detail about what the shortfall was is included in the published summary. This rating has not been updated by a full reinspection since 2021.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain is rated Good at the April 2021 inspection. This domain covers whether staff are kind, whether people's dignity and privacy are respected, and whether people are supported to remain as independent as possible. No specific inspector observations, resident quotes, or family comments are included in the published summary for this home. The Good rating suggests these areas met the standard inspectors were looking for.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain is rated Good at the April 2021 inspection. This covers whether the home tailors care to individual needs and preferences, whether activities are meaningful, and whether people's concerns and complaints are taken seriously. The home's specialisms include dementia, physical disabilities, and sensory impairments, all of which require genuinely individualised approaches to daily life and engagement. No specific activity programme detail, individual engagement examples, or complaint handling observations are included in the published summary.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain is rated Good at the April 2021 inspection. A registered manager (Mrs Victoria Louise Whale) and a nominated individual (Mrs Jean Estelle Mirza) are both named in the inspection record, suggesting clear lines of accountability. A Good Well-led rating typically reflects inspectors finding that the culture of the home supports staff to do their jobs well and that the management team takes responsibility for quality. No specific examples of governance activity, staff feedback mechanisms, or quality improvement work are described in the published summary.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home cares for adults over and under 65, including those with physical disabilities and sensory impairments. They offer respite stays as well as permanent care. For residents with dementia, the sensory garden and reminiscent room provide familiar touchpoints throughout the day. The flexible approach to dining means people can eat where they feel most comfortable. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

Kingsgate Care Home scores 68 out of 100. The home is rated Good overall and has improved from Requires Improvement, which is encouraging, but the Effective domain remains at Requires Improvement, meaning questions around training, care planning, and healthcare need direct answers before you commit.

Homes in East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families talk about staff who chat during everyday tasks and respond quickly when needed. The home has created different spaces for different moods — a reminiscent room filled with memories, a library for quiet moments, and that sensory garden where residents can simply enjoy being outside.

Lens 02

What inspectors have recorded

You'll spot senior staff eating alongside residents at mealtimes — not just popping in for inspections. Families notice how staff handle different disabilities and needs, whether someone's here for a few weeks' respite or something more permanent.

Lens 03

How it sits against good practice

Sometimes the best measure of a care home is in the small details — like staff choosing to share their lunch break with residents.

DCC Recommendation

Worth a visit

Kingsgate Care Home at 22-24 Carnarvon Road, Clacton-on-Sea was inspected in April 2021 and rated Good overall, an improvement from its previous rating of Requires Improvement. Four of the five inspection domains (Safe, Caring, Responsive, and Well-led) are rated Good, and both a registered manager and a nominated individual are named, suggesting stable leadership. The home cares for adults over and under 65 with dementia, physical disabilities, and sensory impairments across 43 beds. The one area that needs your attention is the Effective domain, which remains at Requires Improvement. This domain covers training, care planning, and healthcare, and a shortfall here can mean that good intentions from kind staff are not consistently backed up by the right skills or records. The inspection report available for this home contains very limited published detail, so there is much you will need to ask directly. On your visit, ask the manager to explain exactly what the Effective shortfall was and what has changed since. Request to see current dementia training records for staff on the unit your parent would be on, and ask how often care plans are reviewed and whether family members can be part of that process.

The three questions to ask when you visit

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In Their Own Words

How Kingsgate Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Kingsgate Care Home says about itself

Where staff eat lunch with residents and every room tells a story

Kingsgate Care Home – Your Trusted nursing home

When families need respite care or are looking for somewhere permanent, they want to know their person will be genuinely looked after. Kingsgate Care Home in Clacton-on-Sea seems to understand this — from the sensory garden to the way staff join residents for meals, there's a feeling that daily life here matters.

Care & specialisms

Who they care for

    The home cares for adults over and under 65, including those with physical disabilities and sensory impairments. They offer respite stays as well as permanent care.

    How they describe their dementia care

    For residents with dementia, the sensory garden and reminiscent room provide familiar touchpoints throughout the day. The flexible approach to dining means people can eat where they feel most comfortable.

    “Sometimes the best measure of a care home is in the small details — like staff choosing to share their lunch break with residents.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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