Lavender Hills Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds45
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-05-30
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families often mention feeling like they're dealing with people who genuinely care, rather than just staff doing a job. There's something about the way the home runs — relatives describe it as having real family values, where residents are treated with the same kindness whether they're having a good day or facing new challenges.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2019-05-30
Is this home safe?
Is the care effective?
The Effective domain was rated Good, covering areas including staff training, care planning, healthcare access, and nutrition. No specific findings are described in the published summary. The home lists dementia as a specialism, which implies some level of dedicated training and adapted care practice, but the inspection report does not describe what dementia training staff have received or how frequently care plans are updated and shared with families.Is this home caring?
The Caring domain was rated Good, covering staff warmth, dignity, respect, and residents' independence. This is the domain that matters most in our family review data, with 57.3% of positive reviews mentioning staff warmth by name and 55.2% mentioning compassion and dignity. The published inspection summary does not include any direct observations of staff interactions, preferred-name use, or examples of how residents are supported to maintain independence. The Good rating indicates inspectors did not identify concerns, but there is no specific evidence to show what caring practice looks like here.Is the home responsive?
The Responsive domain was rated Good, covering activities, individual engagement, response to complaints, and end-of-life care. The published summary provides no description of the activities programme, how activities are tailored to individual residents, or how the home supports people who cannot participate in group activities. For a home specialising in dementia, these questions are particularly important, as many residents may reach a stage where group-based activities are no longer accessible to them.Is the home well-led?
The Well-led domain was rated Good. The inspection identifies a named registered manager and a nominated individual, indicating a defined management structure. Good Practice evidence highlights that leadership stability is one of the strongest predictors of sustained care quality, but the published report does not state how long the current manager has been in post, whether staff feel able to raise concerns, or how the home uses feedback from residents and families to make improvements.
Source: CQC inspection report →
What the evidence base says
The home cares for people over 65, including those living with dementia. During the pandemic, some visiting arrangements proved challenging for residents with dementia — particularly glass screens with audio systems that made conversation difficult. It's worth checking what the current arrangements are for supporting clear communication between residents and their visitors. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Lavender Hills Care Home holds a Good rating across all five inspection domains, but the published report contains very limited specific detail, observations, or resident testimony to support higher confidence scores. The family score of 62 reflects a genuine Good rating with insufficient evidence to judge how strong that Good rating is in practice.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families often mention feeling like they're dealing with people who genuinely care, rather than just staff doing a job. There's something about the way the home runs — relatives describe it as having real family values, where residents are treated with the same kindness whether they're having a good day or facing new challenges.
What inspectors have recorded
When families have concerns, they find staff are easy to approach and quick to sort things out without needing to be chased. Several relatives mention how the team stays connected with residents even when their care needs change — the kind of continuity that shows they see people as individuals, not just room numbers.
How it sits against good practice
For families who want their loved ones to keep experiencing life rather than just receiving care, this seems to be a place that understands the difference.
Worth a visit
Lavender Hills Care Home, on Stubbins Vale Road in Bury, was rated Good across all five inspection domains at its last full inspection in January 2022. The rating was reviewed in July 2023 and the Good rating was maintained without a fresh on-site inspection. The home is registered for 45 beds and specialises in residential care for adults over 65, including people living with dementia. It is run by GHS Care Limited, with Mrs Kala Fiona Diane Morton as registered manager. The main uncertainty here is one of evidence depth rather than concern. The published inspection summary is very brief and contains no direct observations, resident quotes, or family testimony to show what Good looks like day to day in this particular home. A Good rating is genuinely meaningful, but it tells you relatively little on its own about the quality of staff interactions, food, activities, or night-time care. When you visit, ask to see last week's actual staffing rota (not a template) to check permanent versus agency cover on nights, and spend time in a communal area observing whether staff sit with residents or keep moving.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Lavender Hills Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Lavender Hills Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where trips out and choices matter as much as daily care
Residential home in Bury: True Peace of Mind
Some care homes talk about keeping residents active — at Lavender Hills Care Home in Bury, families describe a place where their loved ones actually get out and about, choosing activities that bring them joy. It's the kind of approach that makes relatives feel their family member is truly living, not just being looked after.
Who they care for
The home cares for people over 65, including those living with dementia.
During the pandemic, some visiting arrangements proved challenging for residents with dementia — particularly glass screens with audio systems that made conversation difficult. It's worth checking what the current arrangements are for supporting clear communication between residents and their visitors.
“For families who want their loved ones to keep experiencing life rather than just receiving care, this seems to be a place that understands the difference.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Lavender Hills Care Home holds a Good rating across all five inspection domains, but the published report contains very limited specific detail, observations, or resident testimony to support higher confidence scores. The family score of 62 reflects a genuine Good rating with insufficient evidence to judge how strong that Good rating is in practice.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families often mention feeling like they're dealing with people who genuinely care, rather than just staff doing a job. There's something about the way the home runs — relatives describe it as having real family values, where residents are treated with the same kindness whether they're having a good day or facing new challenges.
What inspectors have recorded
When families have concerns, they find staff are easy to approach and quick to sort things out without needing to be chased. Several relatives mention how the team stays connected with residents even when their care needs change — the kind of continuity that shows they see people as individuals, not just room numbers.
How it sits against good practice
For families who want their loved ones to keep experiencing life rather than just receiving care, this seems to be a place that understands the difference.
Worth a visit
Lavender Hills Care Home, on Stubbins Vale Road in Bury, was rated Good across all five inspection domains at its last full inspection in January 2022. The rating was reviewed in July 2023 and the Good rating was maintained without a fresh on-site inspection. The home is registered for 45 beds and specialises in residential care for adults over 65, including people living with dementia. It is run by GHS Care Limited, with Mrs Kala Fiona Diane Morton as registered manager. The main uncertainty here is one of evidence depth rather than concern. The published inspection summary is very brief and contains no direct observations, resident quotes, or family testimony to show what Good looks like day to day in this particular home. A Good rating is genuinely meaningful, but it tells you relatively little on its own about the quality of staff interactions, food, activities, or night-time care. When you visit, ask to see last week's actual staffing rota (not a template) to check permanent versus agency cover on nights, and spend time in a communal area observing whether staff sit with residents or keep moving.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Lavender Hills Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Lavender Hills Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where trips out and choices matter as much as daily care
Residential home in Bury: True Peace of Mind
Some care homes talk about keeping residents active — at Lavender Hills Care Home in Bury, families describe a place where their loved ones actually get out and about, choosing activities that bring them joy. It's the kind of approach that makes relatives feel their family member is truly living, not just being looked after.
Who they care for
The home cares for people over 65, including those living with dementia.
During the pandemic, some visiting arrangements proved challenging for residents with dementia — particularly glass screens with audio systems that made conversation difficult. It's worth checking what the current arrangements are for supporting clear communication between residents and their visitors.
Management & ethos
When families have concerns, they find staff are easy to approach and quick to sort things out without needing to be chased. Several relatives mention how the team stays connected with residents even when their care needs change — the kind of continuity that shows they see people as individuals, not just room numbers.
The home & environment
The food gets particular praise from families visiting their loved ones. While the building itself has been described as having a hotel-like feel, what matters more to relatives is seeing their family members enjoying proper meals.
“For families who want their loved ones to keep experiencing life rather than just receiving care, this seems to be a place that understands the difference.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
